SUMMARY

A dedicated and hardworking human resources manager with extensive experience in benefits and compensation, training and development, staffing and recruiting, organizational development, HRIS, and project management. Utilizes outstanding interpersonal skills to coordinate with internal and external resources, ensuring timely resolution of issues. As an enterprising leader, implements policy and procedure changes to improve consistency, streamline processes, and optimize associate efficiency and performance.

EXPERIENCE

Human Resources Manager 2006-2010

As strategic business partner for corporate headquarters for $700,000,000 global document management outsource provider, I provided HR generalist support by proactively managing activities within corporate staff and providing centralized HR support to field HR functions.

• Managed and ensured standard compensation practices across NA region, including annual review of compensation within broadbanding and other compensation practices, such as merit, STI, equity pay adjustments, and total compensation for all levels of the organization.
• Implemented North America (NA) regional broadbanding compensation project, including revised job descriptions, Hay values assignments, and continuous management of new roles and Hay slotting.
• Managed the liaison relationship between employees, outsourced benefits group, and Recall’s parent corporation for escalated benefit issues, including 401(k) with Fidelity.
• To focus on HR improvement, I established monthly HR reporting and metrics, including monthly head count and regrettable turnover and days to hire.
• Responsible for HR and HRIS management. Managed day-to-day operations, responsible for HR database and reporting, and administered Employease for HR team and over 1,700 employees.
• Contributed to corporate projects, including global total compensation projects for Recall, such as annual review of benefit plans and projects like level playing field.
• Responsible for HR project management, including succession planning, on-boarding, company-specific training, compensation, performance management, and additional global projects.
• Oversaw recruitment, selection, coaching, and placement for all levels of staff and management. Managed employee relations issues and investigations.

Confidential,Covington, Georgia

Human Resources Consultant, Human Resources Manager 2004-2005

Provided HR start-up strategies and deliverables, ranging from HR and Benefits design to policies and practices. Created benefits plans, and recruitment and staffing policies for corporate and production employees. Held additional responsibilities, including safety, risk insurance, and IT management and support.

• Oversaw selection and placement of corporate and production employees.
• Created and designed HR and Benefits related policies, procedures, and guidelines, including influencing the corporate culture utilizing handbook, selection and placement, benefits, performance expectations, employee relations, and workers’ compensation.
• Managed broker service to design and implement new benefit plan. Maintained employee cost and reduced company cost by 4% while increasing employee options.
• Trained managers on employee relations issues and advised in written documentation preparation regarding employee performance, training and development, terminations, and safety.

Confidential,Atlanta, Georgia

Human Resources Manager, Corporate 2002-2003

Acted as corporate HR and benefits generalist within $2,000,000,000 elevator sales, service, and manufacturing company. Served as key contact for several regional HR resources, representing 80 branch offices of 3,500 employees. Oversaw organizational development, performance management, E-learning, and succession planning.

• Provided support to 18 regional HR and benefit professionals.
• Created company policies through consolidation of divisional and inter-company policies and procedures, resulting in new, comprehensive corporate policy program.
• Guided and informed regional HR contacts on policies and procedures, employee relations, benefits, and problem resolution.
• Completed several projects, including audits and reviews of 401(k), pension plan, and benefits.

Confidential,Atlanta, Georgia

Manager, HRIS and Benefits 1998-2001

Oversaw benefits administration for multi-site, multi-state apparel manufacturer. Managed recruiting, daily HR administration, policy and procedure review and implementation, compensation, manager and employee counseling, and strategic HR partnering on various issues.

• Managed benefits administration of $3,000,000 nationwide multi-provider welfare plan, resulting in maintaining or minimizing cost increases to 12% over three years, selection of new vendors, and implementation of new benefits.
• Conducted major Lawson HRIS and GL upgrade, and restructured HRIS corporate setup, delivering more efficient and streamlined payroll processing and aligning corporate goals with HR
• Contributed to management of $50,000,000 Putnam 401(k) account, increasing number of available funds by 50%, number of participants by 12%, average contribution to 6%, and 401(k) rollout to union workforce.
• Designed and implemented retirement plan changes, and enhancements and communications, resulting in efficient quarterly administration and reducing company liability by $4,000,000.

EDUCATION

M.S., Industrial and Organizational Psychology, 
 B.S., Liberal Arts and Sciences, Psychology

CERTIFICATIONS

PHR - SHRM, 1995; SPHR - SHRM, 2009

PROFESSIONAL DEVELOPMENT

Lominger, 2007, Career Counseling Coach and Facilitator - Career Crossroads, Introduction to Black Belt (6-Sigma)