SUMMARY OF QUALIFICATIONS
An extensive background in administrative support, accounting, payroll and customer service.  Skilled in: word processing; data entry; database management; developing standard operating procedures; and conducting market research. 

EXPERIENCE

Confidential                                                                           Norcross, GA
Merchant Services Administrator (Contract)                       March 2012 – May 2012

• Responsible for Processing payroll for temporary employees (weekly) and permanent employees on a bi-weekly basis using ADP Total source and EZ Labor Manager. The processing of payroll was accomplished by reviewing and comparing actual hours worked with time off requests, sick leave, FMLA and terminations. The records were then reconciled and verified by the merchant services manager before submission to the corporate Human Resource office.
• Responsible for generating new hire packets for temporary and permanent employees. Responsible for ensuring that new hire access badges were made via an internal intranet system. Time Clock badges were also produced using EZ Labor Manager.  Responsible for ensuring temporary and permanent employees correctly signed and completed new hire paperwork. Additionally, responsible for ensuring employees provided the company with correct new hire forms such I-9 documentation
• Responsible for conducting background checks and additional screening to determine employee eligibility
• Responsible for generating and completing daily PBX reports. The reports measured the sale of pre-paid cards on a local, national and global level as well as call volume, dropped calls, length of calls. The PBX reports were generated on a daily basis and sent to all levels of management as a way tracking  quality assurance and production levels
• Responsible for ensuring that employee appreciate programs were implemented. These programs included employee of the month, recognition awards (via email) and gift certificates were generated.
• Responsible for ensuring that each phase of the termination process was complete including the collection and deactivation of access and timecard badges, ensuring that termination paperwork was prepared and forwarded to the corporate HR department

Confidential                                                               Atlanta, GA
Human Resource Assistant                                                   October 2011- January 2012

• Maintain all company personnel files, payroll records for four entities
• Maintain all HR compliance for corporate location in conjunction with PEO; examine employee files regularly and respond to PEO’s request for state and federal compliance requirements of behalf of the company
• Act as subject matter expert for all entities regarding HR related inquiries, basic employment laws, employment eligibility, company policy and procedures
• Generate HR monthly and quarterly reports including cost per hire reports, new hire term reports, turnover reports
• Assist in employee investigations and workers compensation investigations as needed
• Write ad copy and post vacant positions on job boards as needed
• Conduct new hire orientation; explain company policies and procedures and benefits
• Process payroll for two entities, research and act as liaison between company and PEO regarding payroll, benefit, employee relations issues.
• Respond to employee related issues including pay deductions, calculations, and changes in compensation

Confidential                                                                            Smyrna, GA
Cash Applications Clerk                                                                   July 2010 – July 2011

• Responsible for accurate application and posting of customer remittance 
• Responsible for the balance  of cash receipts
• Responsible for accurate and timely posting and reconciliation of customer payments, credits and adjustments
• Research accounts
• Problem solving and researching customer account issues and concerns

Confidential                                         Atlanta, GA
Program Associate                                                                 March 2007- Dec 2008

• Responsible for generating and maintaining credit card reports
• Update and maintain employee handbook
• Update and maintain master books and program books
• Responsible for generating budget spreadsheets for programs
• Maintain and update asset inventory for supplies and equipment
• Assist with grants and contracts
• Coordinate meetings and/or conferences
• Responsible for directing all calls to the appropriate persons or companies
• Provide customer service and technical support as needed
• Provide transcription and minutes for meetings as designated

Confidential                                                    College Park, GA
Executive Administrative Assistant                                            March 2002- Sept 2006

• Created and maintained all confidential files, vendor quotes and contracts
• Drafted and edited correspondence as directed
• Provided dictation for all meetings and drafted meeting notes
• Managed petty cash and office supply expense accounts
• Processed and reported payroll for the department
• Responsible for scheduling meetings using Outlook calendar
• Conducted web training for international offices

Confidential                                                                     Atlanta, GA
Administrative Assistant                                                                   Jan 2001- March 2002

• Prepared travel arrangements and budgets for Directors
• Ordered and maintained inventory of office supplies
• Responsible for the maintenance and upkeep of the internal MS Access database
• Prepared reports, forms, and flowcharts (via Microsoft Visio)
• Managed monthly expense accounts

COMPUTER SKILLS

• MS Word
• MS Excel
• MS PowerPoint
• MS Access
• MS Project
• MS  Visio
• People Soft
• Oracle
• ADP Total Source
• EZ Labor Manager

EDUCATION   
Masters of Science in Human Resource Development                    
B.S Business Mgt with concentration in Human Resource Management    

Certificates of Completion:

• Business Writing
• Advanced MS Word and Excel
• MS Access 2000
• Customer Relations