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Technical Recruiter Resume

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Looking for a motivated, personable business professional with an MCP accreditation?Someone who has multiple company spot awards and a talent for quickly mastering technology? Someone who has most experience in Dell Hardware? How about a diplomatic and tactful individual who can communicate with professionals and non-professionals at all levels? Those are some of my accomplishments in the IT area. I am not a typical IT, technical support, helpdesk person. I put myself in my customers' shoes and handle them accordingly. I have had to create FAQ's and update KB's for IT.

Skills Summary
  • Create/update IT KB
  • Windows 2003, 2007
  • Tandberg back up hardware
  • Exabyte software
  • Tape Library/Exabyte
  • Data Restores
  • PC Anywhere
  • Building and repairing PC's and Laptops
  • Voicemail setup
  • Upgrade hardware/
  • software
  • Phone systems: Nortel and Mitel
  • New Hire Orientations
  • Customer Service
  • Office 2003, 2007
  • Voicemail set up
  • Windows Server 2003
  • Remedy Helpdesk
  • Dameware/Ghost imaging

Experience

IT Analyst February 2002 - June 2009
Confidential, San Jose, Ca
Responsibilities

  • Responsible for all technical aspects for Multiple offices throughout the bay area supporting 100+ users
  • Solely responsible to rebuild, upgrade PC's and laptops for my offices
  • Managed the data backup so no data is lost when a customer needs a file
  • Maintain phone system - adding users, moving lines, troubleshooting phones and software - Mitel
  • Responsible for office-wide training for new releases - hardware and software
  • Member of the Corporate IT team which focuses on firm wide initiatives
  • Solely responsible for Maintenance of the server and LAN performance
  • Deeply involved in offices moves in a timely manner.
IT Analyst - Contract April 2001- July-2001
Confidential
Responsibilities
  • Full IT support for the site in a timely manner
  • Handle moves between buildings, including IT equipment, peripherals, and phones
  • Phone and Voicemail setup - which had to be set up before a new employee began their employment
  • Upgrade and maintain all pc's, peripherals

IT Support January 2000 - November 2000
Confidential
Responsibilities

  • Full technical support for startup company
  • Maintained pc's - responsible for projects in very short time spans
  • Set up phone system - Nortel - while managing the security functions for access to the office

It Specialist July 1987 - January 2000
Confidential
Responsibilities

IT Manager

  • Singly set up LANs at client sites (see list)
  • Responsible for all training on proprietary software west of the Mississippi
  • Sole contact for troubleshooting technical issues
  • Roll out Windows NT for the California region - set up the pc's, trained, and did troubleshooting - sole support
  • Manage technical issues for On-Premise accounts locally (i.e. Netscape, Synopsis, Ross, Genentech, Chiron, etc)

Operations Manager

  • Handle HR functions - hiring temps, compensation decisions, AP/AR functions
  • Liaison between the office and the client
  • Understanding of the laws of employment

Technical and Clerical recruiter

  • Technical, clerical recruiting for companies like Confidential

Education and Accreditation

  • Bachelor of Business.
  • PHR Certification
  • MCP Certification
  • Various company awards

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