GENERAL/BRANCH/SALES MANAGEMENT
General Management ~~ Leadership 
A quality-minded, degreed professional with the proven ability to build strong relationships at executive levels within customer base of existing accounts while developing new accounts within the territory. A resourceful problem solver with the ability to develop and implement operational procedures that improve productivity, reduce costs, and consistently generate profitable results.

KEY SKILLS
Planning Pricing & Margins Cold Call Techniques
Negotiations Purchasing Human Resources
Sales Management Inventory Control Logistics
Budgets/Forecasts Customer Service Accounts Receivable

SUMMARY OF QUALIFICATIONS

• Demonstrated ability to manage sales activities of a territory, division, or area; direct staffing, training and performance evaluations to develop and control sales program.
• Identify, develop, and close major sales objectives.
• Participate in the formulation and administration of company/division policies and the development of long range goals and objectives.
• Confer with upper management to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Interpret company policy, special directives and procedures to employees, assign duties, and examine work for accuracy and performance standards.
• Supervise and coordinate the activities of employees, determine work procedures, prepare work schedules and expedite work flow.
• Manage and direct activities of business to obtain optimum efficiency, economy of operations, and maximize profits.
• Technical proficiencies include MS over-the-counter products e.g., Word, Excel, Outlook, Outlook Express, and PowerPoint.

PROFESSIONAL EXPERIENCE
Confidential 08/11-05/12
Commercial Service Department Manager 
Commercial Overhead Doors 
Operational responsibility of a commercial service department with a dispatch manager, 3 admin and 21 technicians including: P & L management, sales management, service delivery, customer relations,collections, human relations at the department level with revenues of $6,000,000 per year.

•  I lead the department to 8.5% revenue growth, 3.6 % bottom line growth, and lead the service team to 12% growth in service sales.
• Developed 3 trainees into producing lead men with high customer service scores.
• Created and implemented processes in the department that improved service delivery, quality, collections, and customer growth which increased the bottom line.
• Developed business by creating relationships with new customers and growing business with existing accounts through improving the service sales process from proposing repairs through closing techniques. Developed sales staff through hiring outside candidates, teaching relationship building selling techniques.

Confidential-Greenville, SC 04/11-06/11
Branch Manager 
Pest and Termite Control

• Day to day operational responsibility of pest, termite, and wildlife branch with 16 employees including: P & L management, sales management, service delivery, customer relations,collections, human relations at the branch level.
• Created and implemented processes across the company that improved service delivery, quality, collections, and customer growth which increased the bottom line.
• Developed business in all three markets by creating relationships with new customers and growing business with existing accounts through the sales process from lead generation through closing techniques. Developed sales staff through hiring outside candidates, teaching cold call techniques and relationship building selling techniques.

Confidential, Georgia 07/08-03/11
Branch Manager 
Pest and Termite Control

• Full day to day operational responsibility of pest, termite, and wildlife branch with 16 employees including: P & L management, sales management, service delivery, customer relations,collections, human relations at the branch level.
• Lead the Branch from $750,000 of revenue in 2008 to $1,200,000 in 2009. Increased sales 5% over 2008. Was awarded the Manager of the Year award for 2009.
• Created and implemented processes across the company that improved service delivery, quality, collections, and customer growth which increased the bottom line.
• Developed business in all three markets by creating relationships with new customers and growing business with existing accounts through the sales process from lead generation through closing techniques. Developed sales staff through hiring outside candidates, teaching cold call techniques and relationship building selling techniques.

Confidential, Texas 11/04-05/08
Branch Manager 
Pest and Termite Control

• Full day to day operational responsibility of Terminix branches with 8-25 employees including: P & L management, sales management, service delivery, customer relations,

collections, human relations at the branch level.

• Developed business in all three markets by creating relationships with new customers and growing business with existing accounts through the sales process from lead generation through closing techniques. Developed sales staff through hiring outside candidates, teaching cold call techniques and relationship building selling techniques.

Confidential Florida/Dallas, Texas 04/01 – 07/04
Branch Manager/Territory Manager 
Turf & Ornamental – Pest Control – Vegetation Management

• Major accountabilities included all aspects of operations planning and marketing, business development and P&L responsibility.
• Coordinated and directed activities concerned with purchasing, inventory control, logistics, and accounts receivable; managed HR activities to include hiring and training.
• Develop business in new accounts, grow business in existing accounts, and drive the sales process from lead generation through close utilizing knowledge of professional sales practices and techniques, enhanced with demonstrated cold call techniques.
• Maintain good customer and vendor relationships by effective business planning and negotiating.

Hire Group – Dallas, Texas 11/00 – 03/01
IT Sales Recruiter

• Solicited HR departments to obtain orders for IT personnel.
• Negotiated for and placed candidates with job opportunities.

Confidential, Texas 11/98 – 06/00
Sales Manager

• Major accountabilities included all aspects of operations planning and marketing, business development and P&L responsibility.
• Supervised and coordinated the activities of inbound/outbound sales units selling dial-up access, DSL, ISDN, Domain web hosting.

EDUCATION
BS in RTVF Production Minor: Speech Communication