Human resources professional with over 15 years of experience in a variety of HR positions. Continually promoted and assigned increasing responsibility to successful goal setting, program monitoring, and accomplishments. Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving. Work closely and effectively with employees at diverse levels as the liaison for human resource generalist affairs; COBRA, STD/FMLA, PTO, Talent Management support, and Benefits case management. In-depth knowledge and understanding of laws and guidelines pertaining to employee benefits. Familiar with insurance terminology and insurance processing. Demonstrated commitment to leadership through positive contributions in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures. Technical Expertise includes MS Office: Excel/Outlook/Word, Lotus Notes, HRTS, HOBS, and BWS. White Belt Six Sigma Certified.

• Unemployment & Cost Management
• Health & Welfare Benefits Administration
• Executive HR Support Services
• Creative Problem Solver
• Training, Coaching, & Mentoring Development
• Merger, Divesture, & Acquisition Integration
• Flexible & Adaptable
• Quality & Performance Improvement
• Advanced HRIS Systems & Technologies
• Establishing Positive Morale & Increasing Productivity
• Consulting & Customer Service Delivery
• Managed Pre-Employment Processes
• Six Sigma Understanding (limited)
• Confidentiality, Accountability, & Integrity

Career Expertise

ADMINISTRATIVE: Internal and external consultant to organizations, providing expertise in administration, human resources, and insurance administration. Plan and direct administrative functions to meet time-critical deadlines. Combine dynamic organizational and communication skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Known as the go to person, as a trustful advisor, liaison and assistant.

CORPORATE INITIATIVES, HR GENERALIST, & QUALITY ASSURANCE: Experience is in human resources, business administration, customer service, and relationship management. Streamline business processes and increase productivity levels within multimillion-dollar corporations. Dynamic coaching, training, and mentoring abilities concerning employee training and development. Adept in developing and implementing cost savings programs that reduce operating expenses.

CUSTOMER SERVICE: Extensive customer service experience. Interact with the public. Emphasis is on customer satisfaction in fast-paced environments. Team player and leader, also works well independently. Utilize strong technical and interpersonal skills to enhance organizational efficiency and profitability. Able to learn new processes and procedures quickly.

PROJECT MANAGEMENT: Exceptional team leadership skills. Work well with cross-functional teams in the planning and execution of special projects. Able to think critically and solve complex project requirements. Recommend and implement solutions to meet organizational needs.

CONFIDENTIALITY & SENSITIVITY: Full understanding of ethical principle, classified, and time sensitive materials. Maintain full compliances with company, Federal, and State regulations.

Professional Background 1998-Present

Confidential, Morrisville, NC March 2008 – February 2011
(Temporary to permanent position via Kelly Services) October 2007 – March 2008
Recruited as an HR Generalist for a busy and high-volume call center. Provided and maintained executive administrative duties for 3500 US employees. Served as a liaison between company executives and staff. Cultivated and preserved business relations internally and externally. Responded to inquiries such as payroll discrepancies, time card issues, drug screening, tuition assistance program, and requests for leaves of absences. Articulated corporate policies and procedures to employees regarding payroll, workers\' compensation, unemployment, paid time off, short-term disability, paycheck garnishments, direct deposits and dispute resolution process. Processed employee system password resets. During the annual Performance Management system process, provided systematic help to employees, which required navigating employees through complex internal applications. Played instrumental role in reducing expenses, audits, and financial analysis. Researched and analyzed current Unemployment Claims processes and measurements, as Lead Administrator of Unemployment Claims. Worked jointly with colleagues and executive management on project. Created and implemented guidelines to increase efficiency, and reduce expenses.

Confidential,NC August 2002 – December 2004
Confidential, NC October 1981 – July 2002
Managed cost and benefit analysis, insurance, and claims administration. Handled confidential operating and acquisition contract information. Maintained acquisition, outsourcing, divesture enrollment processes and arrangements; executed transgression seamlessly and without incidence. Lead subject matter expert for Integration Services, Benefits, and Enrollment. Benefit Enrollment for each new employee had to be migrated into IBM’s benefit plan without any issues. Expertly handled employee concerns and issues. Expedited resolutions to problems.
R Recipient of IBM Service Award for Outstanding Performance
R Recipient of Fidelity Service Award for Excellence
R Accredited for professionalism and service delivery by management and customers

Education & Credentials

Certificate: Project Management Program Prep Course
Certificate: Professional Human Resource Management