PROFILE

Dedicated Human Resources Professional boasts extensive experience within Fortune-500 and start-up organizations, specializing in Generalist responsibilities including benefits, payroll and developing policies and procedures. Proven track record of resourcefulness, loyalty and leadership with strong relationship building and communication skills.

• Human Resources Management
• Employee/Corporate Benefits
• Recruiting/Job Posting
• Payroll & HRIS Systems
• FMLA/LOA/Workers Compensation
• Policies and Procedures
• Employee Relations and Investigations
• Unemployment Claims/Hearings

PROFESSIONAL EXPERIENCE

Confidential,Irving, Texas September 2008- September 2009
Human Resources Director
Perform Director and Generalist responsibilities for growing Healthcare service provider; Support 300+ employees; Outsource with ADP PayEx & EZLabor; Report to CEO; 2 Direct reports – HR Assistant & Payroll Administrator

• POLICIES & PROCEDURES: Review company’s policies and procedures, recommend and implement changes as required; keep employees informed of all changes in personnel policies, counsel staff members on personnel policies & procedures
• NEW HIRE & RECRUITING: Developed new hire training process; created new hire packet and training material assist management with recruiting and staffing needs; job posting, applicant review/testing.
• JOB DESCRIPTIONS/COMPENSATION: Review, research and revise/develop job descriptions and salary grades; maintain performance appraisal programs and merit reviews
• TRAINING: Work with Compliance Officer in developing Compliance, EEOC & Employee Training programs
• MANAGEMENT SUPPORT: Guide and assist management with employee counseling, review process, conflict resolution, employee personnel changes; keep management updated on policies and procedures changes
• BENEFITS: Administer benefits program, including retirement plan/health and welfare/section 125, enrollment processes; update provider sites/changes, recommend enhancements; respond to Unemployment, Workers Comp, EEO Claims & Reporting requirements
• HUMAN RELATIONS: Conflict resolution; provide support to management/employees; investigate/interview, troubleshoot; build/maintain relationships with employees, supervisors and department leaders to ensure a positive working environment; assure that employment, employee relations, personnel, and equal opportunity policies and practices comply with the applicable provisions of federal and state labor laws, including the maintenance of necessary files
• DAILY HR DUTIES: Administer and process day to day requirements; new hire, RIF/terms, personnel changes, benefits/payroll changes, trouble-shoot/investigate and ensure employee questions/inquiries are handled in a timely manner.
• CORPORATE LIAISON: Legal, benefits, payroll, WC, unemployment, EEOC issues/concerns

Confidential,Richardson, Texas May 2008 - September 2008
Human Resources Generalist / Corporate Benefits
Provide Human Resources functions for corporate office of 800+ employees; Outsource with ADP-HRB; Report to VP of HR

• Responsible for the overall review, plan, implementation and communication of the organization\'s health and welfare benefits programs; ensure achievement of competitive market position and other goals identified
• Coordinate, process and administer corporate benefits including Medical, Dental, Vision, STD/LTD, Life & AD&D, 401(k), FSA programs and COBRA (CONEXIS); function as the liaison between vendors and employees
• Program administrator for FMLA, LOA and Workers Compensation; maintain records and documents
• Respond to and administer National Medical Support Notices (NMSN) on behalf of the company
• Advise employees on eligibility, coverage and other benefits matters, including FMLA/LOA
• Created the corporate New Hire/Benefits orientation presentation; responsible for maintaining and implementing any changes

Confidential,Dallas, Texas 1995-1999 & 2000-2008
Human Resources Manager / Generalist (2000 to 2008)
Provided Human Resources functions for two Dallas subsidiaries of a Chicago based corporation. Supported 150-200 employees; Reported to President of local operations & Corp. Dir, HR; 1 direct report

• Recognized staffing needs and completed recruiting process; staffing requisitions, created and posted jobs internally and externally, evaluated applicant skills and made recommendations to management, scheduled and conducted initial interviews
• Completed new hire procedures; conducted new employee orientation, reviewed and processed new hire paperwork
• Administered and explained benefits to employees; Medical, Dental, Vision, Pension, 401(k), STD/LTD, Life & AD&D, FMLA, Tuition Reimbursement and Flex-care programs, including annual switch-enrollment
• Contact for all benefit and payroll inquiries, responded with a sense of urgency
• Audited, prepared, processed and distributed payroll on a semi-monthly basis including exempt and non exempt hours, commission pay, bonuses, annual merits, garnishments and all other payroll/benefit related changes (PeopleSoft & Ceridian)
• Provided advice, assistance and follow-up on company policies, procedures and documentation
• Coordinated the resolution of specific policy-related and procedural problems and inquires; provided specific research/investigation into operational issues
• Administered RIF and termination processes; conducted exit interviews and group lay-offs; completed paperwork and reports
• Company representative for unemployment hearings, saved the company money on ineligible claims
• Recommended, implemented and maintained data bases, HRIS/PR, time keeping software and manual filing systems
• Created and updated reports including monthly staffing profile, organizational charts, salary reports, departmental reports and auditing reports, including SOX audits
• Developed and administered in-house policies and procedures, continuing education and training programs
• Acted as Executive Assistant to president of local operations
• Lead the local employee council; organized company events, donation/drives and recreational activities

Payroll Administrator / HR Assistant / Accountant II (1996 to 1999)
Payroll processor and administrator for up to 500 employees; Outsourced with Ceridian & ADP; reported to CFO of local operations & HR Director

• Entered, processed, audited and distributed payroll on a bi-weekly & semi-monthly pay cycle (US/multi-state/Canada) including bonuses, commissions, merits, exempt and nonexempt hours and all benefit and payroll related changes
• Created and updated various reports for departmental needs
• General Accounting, Tax Filing responsibilities teaming with 3rd party administrator
• HR back-up support answered benefits and payroll related questions; administered new employee orientation
• Project lead for the implementation of new payroll and time-keeping systems

Marketing Administrator / HR Assistant (1995 to 1996)
Provided clerical administration for 10-15 Regional Sales Managers, coordinated on-site training classes, created and updated reports, matrix and schedules and back-up support for HR

Confidential,Plano, Texas 1999-2000
Payroll Administrator / HR Assistant
Supported 500+ employees; Outsourced with Ceridian; reported to VP of HR

• Entered, processed, audited and distributed payroll on a bi-weekly pay cycle (US/Multi-state) including bonuses, commissions, garnishments, merits, exempt and non-exempt hours as well as all benefit and payroll related changes
• Research payroll related issues and answered in a timely manner
• General accounting and tax filing responsibilities, teaming with third party administrator;
• HR support/back-up including benefits administration
• Created various reports for inter-departmental use and 5500 reporting

EDUCATION

Graduated, Managerial Accounting Degree
Business Management/Accounting
Business Management

PROFESSIONAL DEVELOPMENT

Numerous SHRM & Ceridian programs, classes and seminars including: Ceridian year-end processing & Report Writer, SHRM College & University Learning System Program, Essential Employment Laws, 7 Steps to Investigate Allegations of Employee Misconduct, The Fundamentals of Human Resources Management, Employment & Immigration Law Update, Dallas County WorkSource “Unemployment Benefits”, F&I Training, PI Training, Diversity Training; Harassment Prevention Training -EEOC

TECHNICAL SKILLS

Microsoft Office: Windows, Excel, Word, PowerPoint, Visio, Outlook
Payroll / HRIS Products: ADP: HRB, PayEx and EZLabor; PeopleSoft, Ceridian, CONEXIS, TimeTrak; In-house systems
Misc: Lotus Notes, Ten-Key, Typing, Online job posting