SUMMARY OF QUALIFICATIONS

Dynamic, highly innovative, forward-thinking professional with over 15 years experience in operations management, branch management, recruiting, consultation, training, and city operations capacities. Committed to professional ethics and operational standards. Experienced in supporting staff solutions and managing multiple on-site partnerships. Posses an enthusiastic, motivated, and creative disposition with a desire to become part of a winning team. Highly adept at collaborating and motivating staff members from various cultural and socio-economic backgrounds. Exceptional communication and interpersonal relationship skills. Experienced in supporting manufacturing and industrial workforces with the ability to improve the work efforts of workforces with more than 100 employees. Strong team player with effectiveness in promoting solid teaching practices. Bilingual in English and Spanish.

Core Competencies:

Branch/Operations Management | New Employee Hiring/Training | Administrative Duties
Call Center Recruiting/Management | Management Supervision/Training | Budgeting/Forecasting
Workers Compensation | Account Retention/Expansion | Human Resources
Increased Staff Productivity | Quality Assurance/Documentation | Customer Services
Accounts Payable/Receivable | Business Review Management | Public Relations

Computer Proficiency: Microsoft Office-Word, PowerPoint, Outlook, Basic Excel; Industry Specific

PROFESSIONAL EXPERIENCE

BRANCH OPERATIONS MANAGER 2008 – 2008
Confidential, El Paso, Texas

• Improved the operational systems, processes, and policies in support of organizational mission; managed the sales and marketing of essential support services for the El Paso market; ensured all service centers followed all operating procedures to ensure optimal efficiency and excellent service levels to customers.
• Supervised and directed the work efforts of five individuals to include a Business Development Executive to improve sales objectives and achieve consistent business growth; ensured all quality control measures were met.
• Introduced products and services, and ensured total customer satisfaction through regular contact; established and ensured performance standards and objectives were met by Service Center staff members.
• Developed customized recruiting strategies and facilitated business reviews with clients to monitor performance, implement process improvements, develop proactive service plans, and maintain strong partnerships.

CONTRACT RECRUITER 2008 - 2008
Confidential, El Paso, Texas

• Served as a contracted recruiter in selecting all positions for a new hospital; identified, interviewed, and evaluated qualified prospective employees; organized and arranged recruiting events, and effectively carried out all stages of planning and implementation.
• Performed direct customer service and administrative functions in a high-pressure environment to include creating and distributing new hire packets and orientation logs, answering phone calls, and ordering and maintain supplies.

CONTRACT CONSULTANT 2005 – 2007
Confidential, El Paso, Texas

• Provided expertise and support to field managers in five states resulting in increased efficiency and consistency of branch service and operations; assessed and evaluated branches in Texas, Oregon, Iowa, Illinois, and Ohio, documenting and reporting findings.
• Recruited and placed administrative professionals and light industrial employees; coordinated recruiting activities to include background checks, drug screenings, new hire orientation and paperwork, phone screens, evaluations, interviewing, and sourcing candidates from websites.
• Monitored applicant flow, evaluated recruiting effectiveness and placed recruiting effectiveness and placed recruiting ads; entered employment application data into in-house system; supporting manufacturing and industrial workforces requiring Spanish fluency.

MARKET MANAGER/PROJECT COORDINATOR 2000 – 2005
Confidential, El Paso, Texas

• Oversaw and coordinated the sales and operations management of essential support services of the El Paso market; lead a team of five to achieve business growth and ensure sales objectives were met in all service centers; managed adherence to operational procedures and set performance standards and objectives for all staff members.
• Introduced products and services; ensured total customer satisfaction; developed customized recruiting strategies to meet customer requirements; facilitated business reviews, implemented process improvements, developed service plans, and maintained partnerships.
• Project Coordinator: Assisted with the Border Region Expansion Plan by conducting telemarketing studies on five targeted Texas cities; compiled market study results and presented data to Area Manager and Senior Vice President; assisted in the opening of a Sales Blitz branch for Corpus Christi, Texas.

CITY OPERATIONS MANAGER/BRANCH MANAGER 1996 – 2000
Confidential, Worldwide Appointments

Worked through a series of roles gaining broad-based experience; recognized for energetic leadership, initiative, teamwork, and the relentless drive for exceeding performance objectives.

• City Operations Manager (1999-2000): Supervised management and worker’s compensation teams of 7 in the monitoring, training, and facilitating of service delivery; dotted line to 30 employees; established pricing terms and implemented services plans; acted as the main point of contact in the absence of the city manager; hired new employees and conducted training for new employees and management.
• Branch Operations Manager (1996-1999): Supervised the daily work efforts of 12 employees at branch and at three on-site locations; managed, monitored, reacted, trained, and facilitated the service delivery; assisted in the establishment of and adherence to budgets, service plans, and operational procedures; acted as the main point of accountability and responsibility.
• Resident Branch Manager (1991-1994): Assisted in the opening of a branch in Ciudad Juarez, Mexico and ensured efficient operating procedures and business objectives were met; responsible for sales calls, account maintenance, contract negotiation, presentations, and proposal writing; established and reviewed staff performance expectation; monitored branch-hiring needs and registered new and terminated employees at social security office.
• Branch Manager (1988-1991): Maximized productivity of employees; set and revised branch hiring needs; monitored applicant flow, and evaluated recruiting effectiveness.

EDUCATION

General Coursework in Vocational Office Education
High School Diploma