SUMMARY:

• 7 years of experience in Recruiting, IT Systems Management, Application Support, Business Analysis, and post Go - live support.
• Ability to work in a fast-paced environment both independently and with others
• Clear and concise verbal, written and interpersonal communication skills.
• Ability to deal with all levels of a team environment up to and including presentations and explanation of opportunities to development and upper-level management
• Managing Project Schedule, Scope, Risk and Change.
• Work closely with HR Representative for resource hiring
• Highly experienced in handling End-to-End projects from defining business case to project close and recording.
• Project facilitation between internal and external resources. This also allows for a deep understanding of the project which can be distributed do different BU’s (Business Units). Strong interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization

PROFESSIONAL EXPERIENCE:

Confidential, Richardson TX

Technical Recruiter

Responsibilities:

• Manage a strategic recruiting process from stem-to stern; from needs assessment to ideal persona identification, sourcing, interviewing and retention.

  Deliver the ultimate candidate experience each time, while filling vacancies with the right talent for the role.

  Consult with leadership to understand priorities and needs to establish a long-range talent game plan.

• Attracts applicants by placing job advertisements, using newsgroups and job sites.
• Proficient user with ATS, Applicant Tracking Systems. (Crelate)
• Utilize knowledge of multiple recruiting sources such as Dice, Monster, 3rd party vendors, LinkedIn and Independent consultants and execute various recruiting strategies.

  Hire and manage internal and external recruiters as needed.

• Design and implement an amazing sourcing strategy to identify and attract the best candidates from around the world, actively sourcing passive talent through a variety of methods.
• Responsible for ensuring best in class recruiting practices, operational efficiency and effectiveness of the Talent Acquisition process (sourcing, screening, interviewing, Negotiating, extending offers, Pipeline, Onboarding, Exit Interviews.), with best practices.
• Worked with the hiring managers looking to fill positions and/or projects with external resources.
• Scheduled phone, onsite and video interviews with vendors, candidates and hiring managers.

  Highly Successful with social media Recruiting with a strong track record of using social media channel LinkedIn to support the identification and hiring of quality candidates.

• Negotiated salary, benefits, and bonus packages.
• Conducting passive search and identifying top talent in Telecom and IT
• Developed and managed relationships with vendors and preferred service partners.
• Implemented both proactive and a reactive recruiting plan to ensure all projects were staffed with qualified candidates.

Confidential, Richardson TX

Technical Recruiter

Responsibilities:

• Primary responsibilities include sourcing, interviewing, and hiring of IT professionals for multiple projects and assignments in the IT services industry.
• Proficient user with ATS, Applicant Tracking Systems.
• Meet established hiring targets and maintains compliance with established reporting structure.
• Utilize knowledge of multiple recruiting sources such as Dice, Monster, 3rd party vendors, LinkedIn and Independent consultants and execute various recruiting strategies.
• Develop creative methods of networking and sourcing candidates.
• High level of proficiency with MS Outlook, Office, MS Word and Excel software. Familiarity with Internet navigation and on - line recruiting technology/tools.
• Develop strong client and candidate relationships and maintain communication with both
• Keeping in constant touch with the consultants and giving timely feedback to them, helped a lot in timely delivery of the consultants for the clients needs.
• Negotiation with the consultants on different contract terms like Corp to Corp, 1099 and

Confidential

Project Coordinator

Responsibilities:

• Leading deployment, migration and roll-out of 2-Factor Secure Authentication Project for entire corporation (approx. 7800 users)
• Working with third party vendors performing Production Support activities
• Managing Incident/Problem and Change Management activities
• Creating and maintaining reports and dashboards
• Create and track project tasks in JIRA
• Producing Daily/Weekly/Monthly reports related to migration status
• Communicate with user communities, project teams, management and vendors to collect project related information to keep accurate, up-to-date project records
• Monitoring and reporting UAT Test Results and planning for migration waves
• Scheduling and facilitating project reviews to ensure the project progression and to capture security requirements
• Creation of test cases, execution of test cases and regression testing as necessary for migration
• Supporting the project manager in managing dependencies and critical deliverables
• Creating Project Deliverables include system design specifications, plans, testing plans, cutover plans and schedules, etc.
• Collaborating with other project managers to compile and report on monthly KPI’s

Confidential

Technical Recruiter Freelancer

Responsibilities:

• Handling the complete Recruitment Cycle-Sourcing, Searching Resumes, Short-listing profiles, Rate Negotiations, Submissions according to Client Specifications, Follow-ups, Managing s, Interview Co-Ordination and Paper Work (Once Confirmed).

  • Working with H1B, Green Card Holder, US Citizen, EAD Candidate, etc on C2C.

  • Work Implement in Portals like Dice, Tech Fetch, Monster, others on C2C.

  • Demonstrated excellence in recruiting on several disparate positions simultaneously with proven abilities in quickly understanding new technologies and assessing candidate capabilities.

  • High level of proficiency with MS Outlook, Office, MS Word and Excel software.

  • Result oriented and effective communicator with excellent analytical, and presentation skills.

Confidential

Project Manager

Responsibilities:

• Managing software testing and releases
• Provide weekly updates to the program board with project success factors, key issues risk with mitigation plans, support needed from leadership and cross teams.
• Support Infrastructure projects. Coordinate with Technical team on transformation projects.
• Change and release management processes for production cutovers.
• Partner with senior consultants and subject-matter experts to support programs for a diverse set of clients
• Managing Disaster Recovery exercises, tape libraries, decommissioning hardware etc.
• Demonstrated strong leadership, change agent, resource management and influential skills, which enabled successful and timely delivery of project milestones.
• Project Metrics, Dashboard, program decks for senior leadership, steering committee updates.
• Create customized briefings, reports and PowerPoint presentations that tell a solutions-based story for executive leaders
• Making Reports and enter d Confidential .
• Act as a liaison between operational teams and key client contacts
• Perform quality assurance checks on d Confidential, reports and presentations
• Contribute to proposal development and coordination
• Expertise in Test Project Management- test estimation, creating and managing issue log, planning, scheduling, execution and Defect tracking. Known for providing high quality products on timely manner
• Analyzed business requirements for testability. Identified requirement defects, issues or conflicts. Raised key issues, risks, define mitigating action and lead issue resolution
• Managed and worked on multiple projects simultaneously of large size and complexity in Agile (Scrum) and Waterfall Methodology with on-shore and off-shore team

Confidential

Project Coordinator & Helpdesk Analyst

Responsibilities:

• Responsible for ensuring high level of customer satisfaction by providing efficient services and timely resolution of complaints.
• Preparation of reports on various parameters of service quality and customer satisfaction and the factors contributing to the trends. Suggesting measures to improve service qualities and customer satisfaction.
• Logging of complaints, allocation of calls to service engineers and monitoring their activities to ensure that the complaints are resolved in time and targeted service standards are achieved by the team.
• Educating customers about company’s products, services and policies etc.
• Responsible for managing inventory, requisition of spare-parts, maintaining stock registers, preparation of inventory reports, and ensuring smooth availability of material as per requirements.
• Implemented the system of taking post call feedback from customers to understand their problems, needs and expectations and overall opinion about the services of the company. Initiative lead to remarkable improvement in the service quality of branch, placing it among the best branches nationally.
• Officially commended for initiative, enthusiasm, persuasiveness, intense customer focus and dependability in performance evaluations.
• Managed a high-volume workload within a deadline-driven environment.