Sophisticated, self directed professional, demonstrating crucial Human Resources/Benefit skills, strategic change planning, sales performance support and organizational development abilities combined with proven financial experience. Proficient in leadership process and efficiency management while engaging corporate mission and values. Possesses in-depth exposure to multiple areas of HR including compensation, securities, and benefits, in addition to mergers and acquisition due diligence. Cognizant of the intricate details of 401(k) management, audits, 5500’s and plan conversions. Competent in all aspects of consumer driven benefits, workers compensation, COBRA, EEOC issues, investigations and position statements, FMLA, HIPAA, EGTRRA,ERISA and all applicable Federal and State laws.

COMPUTER SKILLS: Quicken, Word, Excel, PowerPoint, Access, Outlook, ADP Enterprise, QuickBooks, Internet, Report Smith, ACCPAC, Trancentive

EXPERIENCE:

Confidential| Atlanta, GA 4/06 – 8/09
DIRECTOR OF HUMAN RESOURCES, HR/BENEFITS MANAGER

• Provided guidance to 68 market business managers in 35 states regarding, COBRA, FMLA, HIPAA, 401k administration, ESPP, ESOP, performance management, terminations and all Human Resource/Benefit issues.
• Responsible for open enrollment process, self-service benefit system, and all communication/education related to open enrollment and monthly new hire benefit enrollment.
• Handled all 401k communication, conversion, reconciliation, file loads, loans, and hardship withdrawals as well as interface with the DOL and ERISSA counsel on any issues.
• Training in Labor relations, contract negotiation, & arbitration handling.
• Experience with PwC & KPMG on HR/Benefit audits for publically traded companies, including SOX compliance.
• Introduced a Consumer Driven Health Plan & HSA. The first year established a 35% participation rate, with a Wellness Program and extensive education program increased the second year participation level to 75%.
• Managed the accrual process of the self funded health plan of a publicly traded company of 5000 plus employees.
• Experience with lag reports, balance sheets, internal/external audits and financial reporting.
• Responsible for Talent Management under strict FCC EEO guidelines. Instituted performance appraisals, coaching and continual feedback for managers and subordinates.
• Experienced in strategic organizational leadership training and organizational effectiveness.
• Maintained compensation programs making sure total rewards were comparable to the competition and compatible with the organization’s mission and strategy.
• Created, updated and maintained job analysis and job descriptions. Experience with Hay Method for job analysis and compensation.
• Evaluated insurance programs and strategize with vendors to continually reduce claims as well as set annual goals. *Oversight resulted in reduced annual premiums.
• Instituted benefit billing reconciliation and set-up interfaces for electronic file exchange between carriers, which resulted in an annual savings of over $100k.
• Project Lead for an employee self-service web site. This allowed the elimination of multiple HR assistant positions in the markets, which resulted in a savings in excess of $300k annually.
• Interfaced with and managed all vendor relationships, including third-party administrators, outside consultants, and record-keepers.
• Administrated company stock plans, ESPP& ESOP as well as quarterly reporting, re-pricing and cancellations.
• Converted to all direct deposit and *Paycard payroll, which resulted in an initial $60k savings annually.
• Evaluated all plan performance, organizational development, and compliance initiatives to meet the financial and organizational goals of the company.
• Acted as back-up to the Payroll Administrator for a multi-state 5000 employee payroll.

ACCOMPLISHMENTS

• Project Lead on Employee Self Service Site. This resulted in eliminating legal compliance issues due to out of date information at market level.
• Took benefit enrollment from 100% paper enrollment to completely electronic in the first year, eliminating data errors.
• Moved 75% of the employees enrolled in health benefits to a consumer driven plan by establishing a wellness and education program. This resulted in hundreds of thousands of dollars in savings to the company annually.

Confidential| Bonita Springs, FL and Atlanta, GA 2/02 – 7/07
CO-OWNER THE UPS STORES

• Previously owned and operated five (5) UPS Stores.
• Responsible for all accounting functions, balance sheets and P&L’s.
• Hired managers and hourly personnel.
• Interfaced with UPS Corporate.
• Oversaw daily operations.
• Implemented POS system.

Confidential| Atlanta, GA 3/01 – 2/02
ADMINISTRATIVE AND PERSONNEL FACILITATOR

• Tested and interviewed all new hires for the U.S. accounting shared service center.
• Carried out discipline and exit interviews.
• Handled new-hire paperwork, orientations, benefit sign ups and information sessions, as well as all training.
• Maintained personnel records.
• Responsible for all Human Resources functions at the Shared Service Center.
• Managed and expanded the paperless imaging system for all North American consultant expense invoices.
• Oversaw scanning, retrieval, indexing and approval of large payment invoices.

Confidential. | Atlanta, GA 4/00 – 12/00
DIRECTOR OF OPERATIONS

• Managed the payroll, benefits, legal compliance and operations for the Atlanta, GA and Columbia, SC, Professional Employment Organization (PEO) offices for approximately 400 companies and 5000 employees.
• This encompassed full accountability for all medical bill reconciliation, labor law issues, payrolls, benefit open enrollments, office space and leases, equipment and customer service issues.

Confidential| Norcross, GA 1996 – 4/00
DIRECTOR OF HUMAN RESOURCES/CORPORATE PAPALEGAL

• Created and managed the company’s Human Resource department of seven (7) employees through a merger from four hundred (400) employees to over sixteen hundred (1600) employees.
• Full accountability for diverse functions in, hiring workers’, compensation, 401k plan administration, garnishments, benefit management, and job descriptions.
• Provided critical support in the areas of resolution of general liabilities and EEO matters.

Confidential. | Norcross, GA 1991 – 1996
VICE PRESIDENT/CO-OWNER 
Distributed Charles Chips & other snack food DSD in 4 states

• Responsibility for all financial functions, accounts receivable, accounts payable, commissions, payroll and inventory.
• Managed all legal aspects of the business including contract review and editing, case documentation, and filing.
• Handled litigation matters regarding collection procedures and small claims resulting in successful judgments.
• Researched and negotiated benefit programs, created policy, procedure and job descriptions for distribution business.

Confidential UNIVERSITY 
Master Human Resources Management Certificate Program (currently enrolled)
Will sit for SPHR certification exam December 2010

ABA Approved Business Transactions Certification (With Honors), ACIS Accredited

Confidential UNIVERSITY 
B.A. in Sociology, Concentration in Business/Pre-Law