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Career Services Manger Resume

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Tampa, FL

Demonstrated success record in:

  • Building and maintaining client relationships.
  • Providing exemplary services to clients and customers.
  • Experienced with inside and outside customer service
  • Exceeding goals and expectations.
  • Maintaining a high level of professionalism.
  • Able to streamline processes allowing for more consistent productivity.
PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL May 2011 – April 2012
University Coordinator February 2011- April 2012

  • Working closely with Program Directors and Vice President of Therapy Programs and Quality in developing strategic planning in working with universities
  • Developing and maintaining relationships with universities and students
  • Scheduling and conducting live webinars with universities
  • Creating and scheduling follow up emails and mailers
  • Working with students and new graduates becoming clinicians to locate and place them in positions that offer the best opportunity for growth
  • Qualify leads from tradeshows, conferences and career fairs- Initiating follow up and maintaining consistent communication with students until graduation

Career Services Manger May 2011 - February 2011

  • Produce highest number of leads for recruiting
  • Maintain one of the highest levels of clinicians in pipeline
  • Work closely with Client Partnership Managers and Clinical Coordinators in the field to ensure placement of the highest qualified clinicians.
  • Work closely with clinicians to identify their needs in the best career placement possible.
  • Acting liaison between human resources and candidate to ensure competitive compensation and benefits
  • Work special projects in recruiting students from colleges via virtual conference.

Confidential. Tampa, FL 2010 – 2011
Recruiting Assistant

  • Recruited and placed over 100 employees in open positions.
  • Acted as liaison between Human Resources and Recruiting: managed pre-employment screening, paperwork and orientation.
  • Negotiated competitive salaries and benefits
  • Conducted employee timekeeping/tracking
  • Participated in database building project to streamline process of underwriting and processing.
  • Provided additional support for executive management staff.

Confidential 2010-2010
Cold Caller/Recruiting Coordinator

  • Generate leads for recruiting via telephone and email correspondence.
  • Initiate contact with candidates and qualify them for positions available.
Confidential 2008-2010

Customer Service Representative (Best Buy)

  • Process all incoming calls, providing exceptional customer service.
  • Troubleshoot and resolve all payment, shipping and order issues
  • Update account and payment information

Confidential Holiday, FL (Branch Now Closed) 2007-2008
Branch Manager

  • Responsible for overall branch accountability
  • Recruit and qualify candidates for open positions
  • Create and maintain professional client relationships
  • Overall supervision of work crews and internal staff
  • Process all payroll, Child Support Garnishments, A/P and A/R, and invoicing.
  • Conduct worksite safety audits and Worker’s Compensation report and investigations.

Confidential Holiday, FL (Branch Now Closed) 2006-2007
Branch Manager

  • Responsible for overall branch accountability
  • Supervise forty-fifty onsite employees
  • Process payroll
  • Track employee time using online scheduling system
  • Create and maintain professional client relationships
  • Conduct site safety audits, including Workers Compensation claims and investigations
  • Conduct harassment training and investigations

Confidential 2005-2006
Customer Service Representative

  • Answer incoming calls regarding seminar registration
  • Issue Continuing Education Credit Certificates
  • Coordinate accommodations for special needs attendees
  • Process all payments and credits relating to seminar registration
  • Participate in three day conference managing booth and assisting attendees with registration and questions.

Confidential 2002-2003
Customer Service Representative

  • Assist customers with inquires and requests
  • Dispatch services for power outages
  • Process all payments and credits as well as determine extensions on payments

Confidential 1999-2001
Customer Service Representative/Emergency Dispatcher

  • Assist customers with all emergency roadside services
  • Coordinate with companies to dispatch services including, tire changes, and lock out services, as well as accident removals.
  • Process all payments and credits
  • Assist customers with inquiries and complaints

EDUCATION
Currently Enrolled in Human Services, Confidential College

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