Career Services Manger Resume
Tampa, FL
Demonstrated success record in:
- Building and maintaining client relationships.
- Providing exemplary services to clients and customers.
- Experienced with inside and outside customer service
- Exceeding goals and expectations.
- Maintaining a high level of professionalism.
- Able to streamline processes allowing for more consistent productivity.
Confidential, Tampa, FL May 2011 – April 2012
University Coordinator February 2011- April 2012
- Working closely with Program Directors and Vice President of Therapy Programs and Quality in developing strategic planning in working with universities
- Developing and maintaining relationships with universities and students
- Scheduling and conducting live webinars with universities
- Creating and scheduling follow up emails and mailers
- Working with students and new graduates becoming clinicians to locate and place them in positions that offer the best opportunity for growth
- Qualify leads from tradeshows, conferences and career fairs- Initiating follow up and maintaining consistent communication with students until graduation
Career Services Manger May 2011 - February 2011
- Produce highest number of leads for recruiting
- Maintain one of the highest levels of clinicians in pipeline
- Work closely with Client Partnership Managers and Clinical Coordinators in the field to ensure placement of the highest qualified clinicians.
- Work closely with clinicians to identify their needs in the best career placement possible.
- Acting liaison between human resources and candidate to ensure competitive compensation and benefits
- Work special projects in recruiting students from colleges via virtual conference.
Confidential. Tampa, FL 2010 – 2011
Recruiting Assistant
- Recruited and placed over 100 employees in open positions.
- Acted as liaison between Human Resources and Recruiting: managed pre-employment screening, paperwork and orientation.
- Negotiated competitive salaries and benefits
- Conducted employee timekeeping/tracking
- Participated in database building project to streamline process of underwriting and processing.
- Provided additional support for executive management staff.
Confidential 2010-2010
Cold Caller/Recruiting Coordinator
- Generate leads for recruiting via telephone and email correspondence.
- Initiate contact with candidates and qualify them for positions available.
Customer Service Representative (Best Buy)
- Process all incoming calls, providing exceptional customer service.
- Troubleshoot and resolve all payment, shipping and order issues
- Update account and payment information
Confidential Holiday, FL (Branch Now Closed) 2007-2008
Branch Manager
- Responsible for overall branch accountability
- Recruit and qualify candidates for open positions
- Create and maintain professional client relationships
- Overall supervision of work crews and internal staff
- Process all payroll, Child Support Garnishments, A/P and A/R, and invoicing.
- Conduct worksite safety audits and Worker’s Compensation report and investigations.
Confidential Holiday, FL (Branch Now Closed) 2006-2007
Branch Manager
- Responsible for overall branch accountability
- Supervise forty-fifty onsite employees
- Process payroll
- Track employee time using online scheduling system
- Create and maintain professional client relationships
- Conduct site safety audits, including Workers Compensation claims and investigations
- Conduct harassment training and investigations
Confidential 2005-2006
Customer Service Representative
- Answer incoming calls regarding seminar registration
- Issue Continuing Education Credit Certificates
- Coordinate accommodations for special needs attendees
- Process all payments and credits relating to seminar registration
- Participate in three day conference managing booth and assisting attendees with registration and questions.
Confidential 2002-2003
Customer Service Representative
- Assist customers with inquires and requests
- Dispatch services for power outages
- Process all payments and credits as well as determine extensions on payments
Confidential 1999-2001
Customer Service Representative/Emergency Dispatcher
- Assist customers with all emergency roadside services
- Coordinate with companies to dispatch services including, tire changes, and lock out services, as well as accident removals.
- Process all payments and credits
- Assist customers with inquiries and complaints
EDUCATION
Currently Enrolled in Human Services, Confidential College