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Customer Service Professional Resume

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IndiA

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CAREER OBJECTIVE
Seeking a challenging career in a professional environment where I can enhance my skills while being resourceful and flexible.

SUMMARY

  • Worked for Tucan claims as a customer service professional for three months.
  • Dealt more than five thousand UK clients regarding their mortgage loans.
  • Achieved 47 life conversions within the short span.
  • Acted as a team lead in my Real Time Project training.
  • Good internet knowledge and aware of IT recruiter responsibilities.
  • Given presentations and assigned roles to the team members during my project training.

EDUCATIONAL QUALIFICATIONS

  • Masters degree in computer applications from Confidential during 2008-2011 with 7.6 CGPA.
  • Bachelors degree in sciences from Confidential during 2005-2008 with an aggregate of67.21.
  • Intermediate from Board of Intermediate Education during 2003-2005 with an aggregate of 73.6.
  • S.S.C from Board of Secondary Education during 2002-2003 with an aggregate of 76.16.

RESPOSIBILITIES

  • Actively participated in knowledge transition for team members through presentations.
  • A self-starter, a hunter and closer.
  • A solid working knowledge of the IT industry – products and services.
  • A team player , initiator and easily adaptable.
  • Customer Service Orientated.
  • Organized an event SPANDANA during my post graduation.

PROJECT EXPOSURE

Project: Stock market technical Analysis (SMTA) 

DESCRIPTION
Stock Market Technical Analysis is an advanced tool that analyzes the market trend and suggests wise investors, the stocks to be traded. Stock Market Technical Analysis is a web based project. Technical Analysis is the process of analyzing a security’s historical prices and volumes in an effort to determine probable future price. This is done by comparing current price action(i.e current expectations) with comparable historical price action to predict a reasonable outcome.Technical Analysis does not attempt to measure a security’s intrinsic value, but instead use charts and other tools to identify patterns that can suggest future activity. 

PROJECT PARTICIPATION

  • Involved in Requirement gathering process using Brainstorming, Use-case and Apprenticing techniques.
  • Analysis of the Functional & Technical Requirements of the application based on inputs given by the team.
  • Participated in Low-level system Design phase.
  • Developed project using MVC design pattern.
  • Participated in the reviews of system study, requirements gathering, analysis and scoping.

PERSONAL DETAILS
Date of birth : 25th June 1988
Languages Known : English and Telugu
Permanent Address : Dno:1-31, Ravulapadu,Ravulapalem mandal, E.G.Dt, Pin-533238.

DECLARATION 
I hereby declare that the information furnished above is true to the best of my knowledge.

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