SUMMARY

EDUCATION
B.S. Computer Information Systems
Master Certified Network Engineer

CERTIFICATIONS

• IBM Global Servicesl: Certified PMP
• Microsoft Certified System Engineer
• Certified ITIL V3 Foundation
• Cisco Certified Network Professional (CCNP)

SUMMARY

• ITIL Certified Information Technology Specialist with consistent professional experience providing hands-on technology expertise and leadership; highlights include:
• Established and directed the strategic long term goals, policies and procedures for the information technology department, as well as Data Center moves.
• Project manager for remote access solution, designed, implemented, produced RFP, presentation and documentation for 4000 employees accessing the system remotely on its functionality.
• Developed 5-10 technology road map utilizing the (CMMI) Capability Maturity Model Integration. This model shows the customer how they can progress from the initial stage to steady state to optimized in a phased approach.
• Architecture and design of large node network solutions for multiple clients from concept to completion to include server design, engineering, and security. This is all encompassing with the use of COBIT/ITIL procedures and a Configuration Management Data Base (CMDB).
• Detailed Windows, Cisco, Firewall, and Exchange experience. Successful implementation of Active Directory, SharePoint, and Exchange 2003/2007/2010.
• Successfully set-up, implemented, configured & maintained servers using Windows Server 2000/2003/2008
• Consolidated three regional offices consisting 2500 employees in 85 remote locations from Maine to Florida.
• Demonstrated experience managing large to small, diverse clients and vendors, and success creating winning proposals.
• Performed ROI, Cost/Benefit Analysis, Project Risk Assessment, Budget Management, and Resource Allocation.
• Managed 36 direct reports in three regional locations implementing infrastructure and application solutions.

PROFESSIONAL EXPERIENCE

Confidential,Raleigh, NC 08/2010 –
SAAS OPS Mgr

• Managed, upgraded and maintained the MyWay and ProPM SAAS applications.
• #1 is group of 12 Systems Engineers with 22% of total team tickets closed.
• To include account maintenance, capacity planning, CMDB, database scripting, and alert monitoring.
• Setup VPN Tunnels and routes as well as managed the firewalls.
• Architecture and design of large node network solutions for multiple clients from concept to completion to include server design, engineering, and security.

Confidential,Charlotte, NC 10/2009 – 06/2010
Sr. Project Mgr

• Managed the project to enhance the demands for legal searches of archived Email and chat messages as the result of the Wells Fargo merger, from the legacy Computer Associates Message Manager to ZL. Managed the project with Planview methodology and STAMP for time reporting.
• Maintained VMWare servers in a clustered environment.
• Tasked with migrating Lotus Notes to MS Exchange 2007 & implementing Sharepoint
• Successfully set-up, implemented, configured & maintained Windows Servers 2008. Successful implementation & support of Active Directory.
• Cloned all legacy Assentor systems in order to improve eDiscovery throughput.
• Refresh/upgraded hardware and software of legacy CAMM systems.
• Ingested 120 terabytes of historical data from CAMM to ZL
• Produced RFP’s as well as analysis for projects.

Confidential,Alexandria, VA 2/2008 – 10/2009
Director IT

• Established successful relationship and collaboration with our parent company, as well as, other business unit IT departments in an effort to establish a national team for an enterprise domain.
• Implemented and maintained Windows Server 2008.
• Produced RFP’s as well as analysis for projects.
• Implemented Active Directory and MS Exchange 2007, in an effort of moving from a Citrix remote access environment to establishing a State of the Art NOC, as well as the successful Data Center move from Anchorage Alaska to Virginia.
• Responsibilities include hiring the right staff, educating users, upgrading the public website, as well as implementing SharePoint.
• Deployed an SSL VPN, a current remote access solution, along with a backup and restore solution, Configured and maintained EMC-CX-700 San Storage device fiber channel, and CA/Service Desk (Help Desk) Solution generating weekly status reports.
• Migrated MS Exchange 2003 to MS Exchange 2007
• Implementation methodologies are according to ITIL, ITCM (Information Technology Crisis Management), and Lean Six Sigma (Green & Yellow Belts). CCNP certified as well as MCITP

Confidential,Durham, NC 10/2006 – 02/2008
MGR BUSOPS

• Responsible for Information Technology, telecommunications and security. Data QA/QC, using COBIT/ITIL/CA/ITCM/service desk methodologies for data validation/server certification and ensuring IT compliance controls are appropriately defined and monitored.
• Produced RFP’s as well as analysis for projects.
• Migrated MS Exchange 2003 to MS Exchange 2007
• Successful implementation of Windows Server 2003 and Active Directory.
• Responsible for all financial operations at the Durham research facility in compliance with Astellas policies in Deerfield, Ill and Japan. Successfully moved exchange server farm from Chicago to Dallas. Proficient in SAP implementation.

Confidential,Raleigh, NC 4/2000 – 9/2006
Director IT

• Established and directed the strategic long term goals, policies and procedures for the Information Technology Department, and HHS funded organization. Responsible for implementing COBIT/ITIL methodologies to support the COSO framework supporting IT SOX 404. Areas included Risk Assessments, CA/ITCM/Servicedesk, Control Environments and Activities, as well as, network monitoring. This activity ensured IT management what needs to be done to be SOX compliant.
• Produced RFP’s as well as analysis for projects.
• Supported and implemented Linux version 9 using GUI interface
• Provided business value in having a single “Source of Record” (CMDB) for the organization which provided a logical model of the IT Infrastructure to identify, manage, and verify all Configuration Items (CI) in the environment.
• Determined long-term systems needs and hardware acquisitions in a citrix remote environment to accomplish the business objectives.
• Successful implementation of Windows Server 2000 and Active Directory.
• Analyzed needs of departments and established priorities for feasibility studies, systems design and implementation to develop and modify the information processing systems. In this role, Piloted 3500 seat VoIP installation for the Wake County School system. Supported 350 hand held devices (Palm Pilots and Treo phones) for remote wireless collaboration with Bluetooth technology.
• Provided technical solutions for 85 geographically dispersed centers and offices to web and WAN.
• Implemented Satellite connectivity for rural centers, voice over IP (VOIP), video conferencing, web-based help ticket system & help desk.
• Managed staff of 20 engineers and eight million-dollar technical infrastructure
• Provided local and wide area networking as well as global connectivity and telecommunications.

Confidential,Hamilton, Bermuda 6/1999 - 5/2000
Sr. Network Architect/Engineer

• WinNT network design, implementation and planning, and monitoring utilizing HP OVO NNM. Technical training as well as Y2K rollout executor.
• Created and implemented CMDB to account for all the IT assets and configurations within the organization and its services.
• Directed the development and maintenance of the components of the company wide integrated information system including telephony
• Ensured that senior management has cost effective access to accurate critical information that positions the company in the competitive marketplace and improves profitability

Confidential,Hamilton, Bermuda 11/1998 - 5/1999
Sr. Technical Consultant

• Conducted Project Planning, System Design, and system administration for various commercial clients
• Provided day-to-day solutions as well as Y2K recommendations and implementation for clients.
• Managed information system development, implementation and on-going maintenance of computer applications, which facilitate management decision-making efforts with the use of the organizations CMDB.

Confidential,Aurora, CO 5/1998 - 11/1998
Technical Lead

• Responsible for planning and executing an 18,000 seat migration from Novell to NT. Managed the end-user transition and training to the new environment. With the use of the CMDB, verifying and correcting configuration records provided a greater degree of control over the infrastructure.
• Set guidelines for helpdesk procedures and standardized the roll-out of NT on the desktops
• Worked closely with counter-parts in Washington, D.C. to ensure continuity between sites
• Implemented successful roll-out of Microsoft Exchange and Outlook on an enterprise level
• Managed and administered network systems in a 7x24 environment
• Assisted in planning and management of the network architecture supporting the enterprise
• Performed proactive analysis of network configuration and performance, recommending and implementing appropriate action to ensure a high level of network quality and availability

Confidential,Boulder, CO 2/1997 - 5/1998
Manager Business Planning and Controls

• Conducted Capital Planning for the Western Geoplex for all client server internal and external customer accounts
• Managed 32 million dollar budget generating 251 million in revenue
• Conducted corporate audits, hardware/software strategy, and Y2k coordination
• Managed projects within the data networks management domain providing design, cost estimates, project plans and coordination of activities with the use of the CMDB.
• Defined standards and procedures and recommended appropriate courses of action to developers/technicians and management on network infrastructure issues

TECHNICAL SKILLS

ITIL Implementation, PMP,CMDB Implementation and utilization, RSASecureID, Windows Server 2000/2003/2008 AD/.NET, SQL Server Administration, Windows XP/Vista/Win7, Office 2000/2007/2010, MS Exchange/2003/2007/2010, Network Diagnostics, SMS, Multimedia Setup and Configuration Cisco Router & Hub Configurations, HP Open view/OVO/OVPI/NNM/and SNMP Capture, Network Administration, Active Directory, Platform Connectivity, Protocol Connectivity, LAN Needs Analysis, LAN/WAN/VPN Troubleshooting, TCP/IP, Novell Netware, Enterprise Monitoring, IPX/SPX, NFS Ethernet, Token Ring Connectivity, Routing, Bridging, EIGRP, OSPF and RIP. Check Point Firewall Tech, VMWare, RAID Configurations, EMC CX-700 SAN configuration and maintenance, Video Conferencing setup and implementation, Voice over IP/VRU/Mobility, Microsoft Windows, Microsoft Office, Pro-Comm. for Windows, PC-Anywhere, Microsoft “C”/C++, Visual Basic, Power Builder, SAP, MS Project, Lotus Notes 5.0, Linux, Citrix, Veritas Backup Exec, TRACKIT 6.0, SharePoint. SharePoint 2003/2007, Six Sigma (Green & Yellow Belts). Cisco 6500 Catalyst Series (Dual Core), 3750G-12S-S. Design overall LAN Infrastructure connectivity for IT/NDSS LAN environments