Application Developer Resume

TECHNICAL SKILLS

Programming: Unix Shell (bash, ksh), PL/SQL, Perl, SAS, Python

Tools: Putty, sftp, SSH, Telnet, Filezilla, SQL Developer, Toad, Service Manager, Openview, Maestro, EART, MS Sharepoint, Confluence, Jenkins, Job Scheduling Console, UC4, GitHub, Service Now

Business Intelligence tools: SAS, Business Objects, Tableau

SAS Tools: Enterprise Guide, Data Integration Studio, BI Dashboard, Information Delivery Portal

Workstations and Servers: Windows (XP, 7), Solaris, AIX, Linux (RHEL, Ubuntu)

Databases: Oracle (9i, 10g, 11g), MySQL, SAS data sets

Microsoft Office Applications: (Excel, Word, Access, Project, Powerpoint, Visio, Outlook)

PROFESSIONAL EXPERIENCE

Confidential

Application Developer

Responsibilities:

SAS Developer for the DCL Revenue Management application regularly participating in daily stand ups, sprint demonstrations, sprint planning and sprint retrospectives.
Provide technical support and enhancements for the WDW SAS platform and the Custom Applications developed in SAS
Provide technical on - call support for the Revenue Management applications developed by PROS and the custom RMS reporting databases
Provide production support and enhancements to the application batch scripts in Unix Shell, Perl, Python, ORACLE PL/SQL, and SAS
Lead the migration of the RMS applications from Solaris to AIX and AIX to RHEL
Partner with IBM System Admin to upgrade AIX servers from 5.3 to 6.1
Lead technical upgrades for the Revenue Management applications coordinating between the Business, QA, Vendor, DBA/SA, Composite Release Environment Management, and Change Management
Establish Service Level Agreements for the Revenue Management applications and present metrics on those targets to our business partners monthly
Problem coordinator for the RMS team where I regularly review and coordinate with technical teams to resolve critical or ongoing problems
Subject Matter Expert during the migration to Service Manager along with the changes made to the incident management, change management, and problem management modules

Confidential

Call Center Agent

Responsibilities:

Fielded calls for WDW Resort Guest Information, Front Desk for WDW Resorts and Disney/ABC
Extensive use of EXTEND, DPMS, and the Hub

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