SAS Functional Support Resume

PROFILE:

IT services,consulting and business solutions organisation that delivers real results to global business, ensuring a level of certainty no other firm can match. Confidential offers a consulting - led, integrated portfolio ofIT,BPS, infrastructure, engineering andassurance services.
A part of the Confidential group, India’s largest industrial conglomerate, Confidential has over 353,000 of the world’s best-trained consultants in 45 countries.
Perform job duties under the direct supervision of the Senior Systems Manager or the Global Head of Systems Management
Provide first and second line system support for global internal and external business users
Creation of user profiles and account management
Resolution of reported issues through appropriate incident/ticket triage and tracking
Develop and maintain systems support processes
Ensure timely hand offs and resolution of incident/tickets by other involved functions (technical support, IGD, TATA)
Identify business process and end user training improvements
Track first line support performance metrics
Content expert for assigned systems and partner with other SME’s in the development of system training material
May deliver end user training and train the trainer sessions
Participate in/ Faciliatate Support team meetings, including prepare timelines, meeting agendas and minutes for assigned systems in partnership with the GDO colleagues, other Astellas functions and technical support functions such as IGD, QA, IBM, etc

PROFESSIONAL EXPERIENCE:

SAS Functional Support

Confidential

Responsibilities:

Works independently and demonstrates good people/team skills
Basic knowledge of clinical information systems and clinical operations business processes
Solid interpersonal skills
Solid written and verbal communication skills, administrative and basic computer skills
Key words to search in resume
Solid communicate skills both verbally and in writing
Has knowledge of basic theories, principles and techniques of project management
Knowledge of ICH and GCP a plus
Proficient computer skills across multiple applications