Profile Summary

• A certified and experienced Senior Systems Engineer with over 8 years of experience.
• Extensive background spanning a full range of IT operations, with proven success in installing, configuring, and maintaining high performance systems and technical solutions to meet challenging business needs.
• Primary focus in Windows Server Systems, Cloud Computing, Server Virtualization with Hyper-V, Vmware vSphere, ESX ESXi, Active Directory.
• Experience includes project/personnel management, enterprise-level management of Physical and Virtual systems.
• Extensive experience developing procedures, policies, technical manuals, software guides and instructions, executive briefings and presentations.
• Incident, Change, Service and Asset management. Initiating and planning projects by establishing format, direction and base lines that allow for any variance measurements and change control.
• Good communication and team management skills.

Skills Summary

• Providing high level support in Windows Enterprise System Engineering.
• Design and Management of Public and Private cloud offerings providing IaaS/SaaS/PaaS using Vcloud Director, Microsoft SCCM, AWS.
• Building, configuring and deploying VMs and templates in Vmware. Physical-to-Virtual, Virtual-to-Virtual migration of Windows NT, 2000, 2003, 2008, and 2012 systems using VMware Converter, Platespin etc.
• Hands-on experience in Project Management of Microsoft Operating Systems. Automation of system processes using Batch scripting, VB scripting and Powershell.
• Experienced in WINS, DNS, DHCP, Patch Management using WSUS,IBM Endpoint manager and SCCM.
• Experienced in Certification Authority management for Web servers, applications hosted in the domain. Publishing and Issuing Security certificates and completing the SSL binding process across multiple servers.
• Installing, configuring and administering VMware ESX/ESXi and Microsoft Hyper-V server systems.
• Configure VMware ESX, ESXi, vSphere 4.X and vSphere 5.X environments with Virtual-Center management, LabManager, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager SRM , vCenter Operations Manager, VMware View desktop virtualization infrastructure VDI , Orchestrator, DPM.
• Production support for Active directory AD , GPO Management, Symantec Netbackup, Symantec Endpoint manager.
• Administration and production support for Windows Clusters, IIS Web Servers, SharePoint, File, Print FTP/SFTP servers.
• Domain-wide management of antivirus systems using Symantec Endpoint Protection Manager, Live Update server and client software.
• Expertise with the use of remote access tools: Telnet, FTP, Terminal Server, Remote Desktop Services.
• Expertise with the use of monitoring tools like IBM-Tivoli, Wireshark, Perfmon, Netmon etc to troubleshoot system issues.
• Administration of Microsoft File and Print servers clusters on Windows. Maintenance of failover clusters.
• Familiar with Data Center/Server Farm environment like Servers deployment, Cabling labeling, maintaining AC cooling, Environmental Sensing Devices, power management and UPS monitoring.
• Ability to maintain a reliable and methodical approach to Support and Documentation. Strong problem solving skills and a strong knowledge of ITIL Processes, Change Management using Service Now, Salesforce, Magic.
• Quick learner, highly motivated team player with excellent project management and analytical skills.
• Plan, execute and report Availability, Performance Capacity management of Wintel servers and services.
• Experience in the design, development and test of disaster recovery, UAT processes. Extensive experience in troubleshooting enterprise system hardware and software issues.
• Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints.

Work Experience

Confidential

Infrastructure System Engineer

• Worked as a specialist in Windows Enterprise Server Engineering/Administration and as a support professional in multiple system areas like Storage, Virtualization, Application management, Security and Directory services.
• Managed and supported global infrastructure environment for corporate applications like Active Directory and Messaging. Supported Applications and services related to application servers fulfilling business requirements.
• Responsible for supporting and maintaining a global AD 2008 R2 and Windows 2003, 2008 and 2012 R2 infrastructure.
• Accountable and responsible for supporting the fast growing international sector including infrastructure planning, setup and support of server systems.
• Managed Windows Server systems, AD, DNS, DFS, DHCP, PKI, NPS, IIS Web Server, Windows Clustering, Active directory management AD , GPO management, Windows 2008 File Print server administration, system and network troubleshooting, Symantec anti-virus environment support.
• Responsible for quarterly patch management and deployment of patches using IBM Endpoint Manager.
• Responsible for setting up security policies on Retail server systems to protect Credit Card data using Vormetric policies.
• Virtualization infrastructure management using VMware Vsphere, Vcenter.
• Led server migration projects from Windows 2003/2008 to 2012R2.
• Change management using Service Now, Salesforce, Magic following ITIL principles.

Confidential

Senior System Engineer

• A Lead Systems Engineer for the companies' Windows platform across physical and virtual systems. Provided Level-3 support for Windows Enterprise Server systems. Additionally provided support in multiple areas like storage, networking, Global market data application management and Virtualization platforms.
• Virtualization infrastructure management using VMware Vsphere, Vcenter and Vcloud Director.
• Designed, Installed and deployed Public and Private cloud offerings providing IaaS/SaaS/PaaS using Vcloud Director 5.X, System Center, AWS.
• Recommended new tools and techniques to achieve continuous improvement in systems development processes. Decisions had impact on cost, schedule, and technical performance.
• Led projects on migration of Windows server 2003/2008 systems to 2012/2012R2 using Quest, ADMT.
• Managed Enterprise Virus Management Solutions. Symantec Manager, Endpoint protection.
• Lead multiple systems teams and successfully managed projects on the deployment of multiple infrastructure systems. Estimated, tracked, and reported project costs, schedules while managing scope risk.
• Installed, configured, administered Windows server 2003,2008 and 2012 servers, Active Directory Services, SCCM, Symantec Endpoint Protection, Snare, DNS DHCP, FTP, WSUS, IIS Web Server, Windows Clustering, Active directory management AD , GPO management.
• Automated system processes using VBscript and Powershell.
• Provided High level External Customer support and resolved incidents within allotted time.
• Managed V-Motion, SVmotion, FT, HA, DRS,SDRS ,Network Virtualization using HP Virtual Connect.
• Change management using Service Now, Salesforce following ITIL principles.

Confidential

System Engineer II

• Drove critical systems engineering projects. Provided technical support to teams on technology issues for sales and technical presentations.
• Installed, configured and managed Windows server systems including ADDS, DNS DHCP, FTP, WSUS, IIS Web Servers, Active directory AD , GPO, File and Print server management etc.
• Deployed Public and Private cloud offerings providing IaaS/SaaS/PaaS using VCD 5.X, MS SCCM.
• Administered, optimized and supported corporate-wide systems. Created software applications for support and deployment, modified and repaired applications, along with testing existing applications for functionality using MS Build,Visual Studio 2008 in the .NET framework.
• Managed Infrastructure Virtualization components using Vcenter, DRS, Vmotion, P2V, FT, HA,SCCM,SCOM,SCVMM, NIC Teaming, Network Virtualization using HP Virtual Connect
• Administered and Supported Email Server Exchange 2007 tasks were included but not limited to creating user mailbox, public folder permission, and Outlook clients support migration issues.
• Managed Project of Data Center Move/Maintenance from system team's perspective. Prepared DR site and Business Continuity plan BCP test. Managed Server life cycle project including retiring physical and old windows platform server and converting P2V, coordinating with Application Development team.
• Monitored and performed Health Analysis of datacenters to foresee issues during migration of datacenters using VMware Health Analyzer 3.3, Quest vFoglight and vEssentials Bundle.
• Generated reports with Health analyzer with recommendations and resolved performance and tuning issues in the HA, DRS clusters and virtual Datacenters.
• Deployed new applications into the BizTalk Server environment.

Confidential

System Engineer

• Provided Production Support for the Windows server infrastructure.
• Drove server maintenance and hardware upgrade projects, used Visual Studio Team System Team Foundation server for source control, data collection, reporting, and project tracking.
• Installed and configured AMD, x86Intel, HP, IBM Dell hardware, like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
• Managed and setup Terminal Servers throughout the domain which included management of user CALs and license servers. Setup RemoteApp on IIS 7.0Windows 2008 R2 and published applications using TS Web Access, RemoteApp programme and TS Gateway.
• Installed and configured sendmail, DNS, LDAP, Apache and DHCP. Setup Windows Firewalls rules.
• Installed and Implemented VmwareESXi 4.0 host servers with vSphere Client, vSphere CLI. Configured HBAs and iSCSI SAN storage.
• Backup and restore of Vmware host server configuration, Virtual Machine backup, snapshot, P2V-V2V conversation with VMware converter. Monitored SSH and SNMP alerts.
• Managed ESX servers, Vcenter, DRS, Vmotion, P2V, HA, SCCM, SCOM, SCVMM.
• Provided Application support and Configuration management on the BizTalk Server Environment.
• Created software applications for support and deployment, modified and repaired applications, along with testing existing application for functionality using MS build, Visual Studio 2008 in the .NET framework.
• Worked on MSI Package Builder to wrap normal installer packages into a Windows Installer package with the aim of unattended installation over the network via group policy.
• Installed and implemented open source OpenFiler 2.3 iSCSI SAN with RAID 10 for Vmware and other servers with iSCSI initiators. Also managed iStor SAN and Symantec Backup Exec 12.
• Connected Thin Client WYSE, DevonIT , desktop Windows Xp2 clients to RDS 6.1.
• Change/Ticket management using Service Now, Spiceworks and Salesforce following ITIL principles.

Confidential

System Administrator

• Administered and supported Windows Server Systems which included IIS Web Servers, Exchange Mail Servers, WSUS Patching servers, print Servers, System Management Servers SMS , Terminal Servers, RAS and File servers on Windows 2008, 2003 and windows 2000 in the data centre/server farm.
• Managed Exchange 2003 servers and troubleshot issues related to mail delivery, configuring MX records to enable and disable domain.
• Installed and configured Database systems. Responsible for Database Creation, Database Security, Database Replication/ Migration, Database Performance Monitoring, User Management, Database Backup/Restoration, Import/Export of SQL Database.
• Installed and monitored McAfee EPO software on servers and clients.
• Responsible for Desktop, Laptop, Network and Outlook support troubleshooting client's issues.
• Troubleshot and monitored network using SNMP and Solar winds network monitoring tools and also used ping, Cisco CLI, trace route for debugging them.
• Installed and implemented Manage Engine monitoring application and configured SNMP and WMI on Servers and other network devices
• Analyzed, logged and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and applications to meet business needs.
• Responsible for Disaster recovery and scheduled backup of systems.

Confidential

System Administrator

• Responsible for the Installation, configuration, administration of Windows 2003 servers, Active Directory Services, DNS DHCP, FTP, WSUS, IIS Web Server and SQL Database Server, System Management Servers SMS servers.
• Managed Exchange 2003 servers and troubleshoot issues related to User and group accounts, mail delivery, configuring MX records to enable and disable domain.
• Responsible for Active directory, GPO, Domain users, Administering users and groups and giving appropriate permissions and privileges to access our LAN and Domain environment.
• Configured and Managed Microsoft Outlook 2003/2007 for the users.
• Configured Terminal Server to access servers using Remote Desktop Protocol RDP .
• Responsible for Security Patch Management and Deployment to all clients using Microsoft WSUS.
• Installed and Configured networks, router/switches configuration and wireless access point/router with security, TCP/IP, VPN, Content Filtering, Access Control Lists on router/switches, VLANs port mapping, naming etc. , and routing IP address in both LAN/WAN and wireless networks.
• LAN Cabling, RJ-45crimping, Labelling, Patch Panel, PC Junction boxes, Phone Switches and Rack set-up.
• Analyzed, logged and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and applications to meet business needs.