PROFESSIONAL PROFILE

• Certified Project Management Professional PMP , with Master in Computer Information Systems MSCIS and 8 years' exemplary project management experience in both public/private organizations.
• Possessing 10 years Director-level experience in healthcare to include the Department of Veterans Affairs VA .
• Skilled at strategic planning, coordinating, negotiating, time and cost management, assessing/mitigating risks, managing stakeholder expectations, contractual adherence, and resource leveling. Demonstrated track record of successful project management from inception-to-closure in fast-paced, time-sensitive environments.
• Successfully apply program/project methodology and enforce project standards, to include the Department of Veterans Affairs Project Management Accountability System PMAS processes.
• Results-oriented professional with exceptional 10 years of leadership, and team building skills with demonstrated accomplishments in matrix organizations.
• Comprehensive knowledge of numerous Healthcare information systems, Veterans Affairs, and Department of Defense DOD programs and enterprise solutions.

COMPUTER INFORMATICS EXPERIENCE

• Advanced computer skills with excellent hardware and operating systems proficiency to include: Windows 2010, 2007, 2003, Vista, XP, and MAC.
• Department of Defense DOD portals AKO/DKO, WWHOLS, and DCO, and DOD Knowledge Management portals.
• Veteran Health Administration VHA applications Veterans Information Systems Technology Architecture VistA Computerized Patient Record Systems CPRS , Bar Code Medication Administration BCMA , and VistA Imaging and Care Fusion point of care applications with Symbol hand-held.
• Healthcare Information Systems - Carevue Phillips , Clinivision Tyco , MediLink Mediserve Information System , Emtek, Magic Meditech , Affinity GM3, and Last Word IDEX .
• Software applications proficiency include: MS Project 2010, 2007, 2003 MS Visio 2003 MS Office 2010, 2007 Word, Excel, Outlook, Access PowerPoint, and Publisher Remedy Action Request System v.6.0 Adobe Acrobat Citrix Server Remote Desktop Dameware SharePoint 2003, 2007

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

• Provide program management support to the Department of Homeland Security, United States Citizen and Immigration Services DHS/USCIS client for Rapid web Application Development projects utilizing leading-edge technologies, Agile/Scrum methodologies in addition to Software Engineering Life Cycle SELC . Responsible for the overall direction, planning, execution, monitoring/control, implementation and completion of multiple concurrent project/application releases. Supervise a team of 22 FTE's CF Developers, Business Analysts, DBA's, Test Engineers, Training Specialist, and Security Specialist . Serve as primary interface and point of contact with the government Branch Chief and Contracting Officer Representative COR on program/project issues.
• Manage the day-to-day activities of the contractor staff with the overall responsibility for the actual accomplishment of the SOW requirements
• Manage all corporate and sub-contractor resources and supervise all contractor staff in the performance of all work on the Task Order.
• Provide Program Manager direction for the team to include: definition of the project scope, requirement analysis, resource requirements, project and milestone scheduling, management of project changes and risk mitigation to achieve project deliverables.
• Manage project resource allocation for Time and Material T M contract to include project budget, and performing Earned Value Management EVM reporting and analysis.
• Facilitate meetings to include: Technical Team Meetings, Monthly Program Meetings and Weekly Integrated Project team Meeting IPT to ascertain project progress.
• Present on weekly and monthly bases reports defining program/project progress, risk/issues and solutions. Report status of project deliverables using appropriate tools.

Selected Accomplishment:

Successfully managed a Time and Materials contract, 6 month base period with two 12-month option periods: Total Task Order 12,203,155.51

Project Lead

Confidential

Contract with Defense Information Systems Agency DISA Enterprise Services Directorate ESD support of Department of Defense services, agencies, and combatant commands. Served as Project Lead responsible for planning, executing, managing and controlling the timely implementation of complex, large scaled infrastructure projects. Supported senior government management by providing project management subject matter expert guidance, and recommendations.

Key responsibilities include:

• Led the effort to establish End-to-End processes for DISA partners' infrastructure projects to include operating environments, storage requirements, system-to-system interfaces, web interfaces, software, authentication/authorization, network security and high availability.
• Ensured requirements definitions were complete for accurate cost estimates and resource allocation.
• Created project documentation to include project plans, technical solution document, risk plan, risk registry.
• Reviewed Solution Document design and facilitates Design Review meetings and solution document updates.
• Executed project plans, and coordinated project designs, testing and implementation through DISA staff to meet cost, scope, and schedule requirements.
• Managed development and implementation of project plans and schedules for multiple IT programs.
• Resolved programmatic issues, such as capacity planning, performance metrics, and communications of requirements.
• Provided liaison assistance with internal and external organizations and working groups critical to the project effort
• Provided detailed monthly progress reports and briefings on status of task assignments.
• Analyzed and responded to requests for information/plans as requested b y DISA and its customers.
• Provided technical lead and advice on issues related to customer support as required.
• Provided system support for the review, analysis, development, deployment and sustainment of IT systems.

Selected Accomplishment:

Successfully coordinated the completion of customer's requirements and the delivery of a Letter Estimate LE that contained the technical design solution, summary of requirements, estimated costs, project approach, timeline, and implementation plan. This process facilitates a business management approach to IT, with respect to Service Management by providing value to customers in the form of services by ensuring that agreed services are delivered effectively and efficiently with maximum customer satisfaction.

Senior Project Manager

Confidential

• Program/Project manager for the Department of Veterans Affairs, Veterans Benefits Administrative VBA . Responsible for ensuring comprehensive project and program management support activities to include project scheduling and planning project tracking and risk management and change management for the VBA and its stakeholders. Specific responsibilities included:
• Project scheduling and planning: establishment of project schedules and program-level integrated master schedules schedule updates the development, maintenance, and analyzes of project costs and schedules in Microsoft Project.
• Project tracking and risk management: provided project administration and documentation support to Risk Review Boards to include tracking project status, scope, risks, issues, and action items and developed and maintain recurring management reports and other program level reports.
• Coordinated, scheduled, and collaborated on projects across VBA and with internal and external stakeholder organizations employed industry best practices to include PMI's project management methodologies and toolsets to support the implementation of program/project management activities.
• Change Management: provided project administrative and documentation support to Configuration Control Boards.
• Supported VBA governing bodies through the preparation of agendas, scheduling of meetings, developing meeting materials pre- and post-meeting and documenting meeting minutes with discussion items, actions taken, risks, action items, and issues
• Project Artifacts and Analysis: prepared plans, memoranda, briefings, articles, and other documents to support communications to internal and external stakeholders.

Selected Accomplishment:

Provided kick-off support for President Barack Obama's Principles of Excellence Executive Order 13607, Establishing Principles of Excellence for Educational Institutions Serving Service Members, Veterans, Spouses, and other Family Members

Program Manager

Confidential

• Provide program management of a multi-million dollar program for the Department of Veterans Affairs VA Web Solutions Service WSS web applications and websites, to include the VA's Enterprise Content Management System ECMS . Supervised a team of 20 FTE's developers, technical project, manager, business analysts, testers, system administrators, tier I customer support, and content management subject matter experts . Served as primary interface and point of contact with the government Director, Contract Official Technical Representative COTR , on program/project issues.
• Responsible for managing contract operational support functions involving multiple complex and inter-related project tasks that required managing teams of employees and contractors at multiple locations.
• Created and implemented work standards approved project schedules conducted peer reviews and ensured policies were followed.
• Created and executed project work plans, managed resources and assigned project tasks.
• Directed all personnel management activities to include recruitment, appraisals, reviews and approval of sub-contractors time and reports.

Program Manager at Metters continued:

• Held weekly status meetings with COTR, Program Team to review program and project progress, and conducted internal Change Control meetings to ensure system stability.
• Resolve and/or escalated issues and identified and implemented process improvements and corrective actions.
• Conducted and performed program financial management and performance analysis using earned value MS Project, program dashboards and quality metrics.
• Provided program status by means of weekly and monthly client and corporate reports and updates to program documents such as the Project Management Plan, Communication Plan, and Requirement Specification Documentation, System Design Documentation and Test Plan and scripts.

Selected Accomplishment in Support of Department of Veterans Affairs Web Solutions VA -WSS

• Successfully managed a government services Firm Fixed Price contract with a Total Task Order valued at 17-million, which greatly increased office program efficiency.
• Program Management over-sight of the Technical Project Team responsible for the new development of a Child Care Record Management System CCRMS . Project involved all phases of application development from the initial interviewing of end users to the development and deployment of the web based solution. This project follows the VA's Project Management Accountability System PMAS procedures for development and deployment and is one of the VA's Secretary Major Initiative MI 12.
• Received Certificate of Appreciation for outstanding performance as a contributing member of the CCRMS IPT Team December 22, 2011

Portfolio Manager

Confidential

Provide subject matter expertise to DISA, PEO-MA program and project manager, and internal/external stakeholders in support of the PEO-MA, IA51 mission and objectives.

• Managed information tracking in support of the Secure Configuration Management Portfolio to include full life-cycle management support.
• Prepared briefs for program/project status, analysis of program/project data, and track program/project milestones.
• Created and delivered project activity reports to Government contacts and other DISA contractors.
• Key support in developing and establishing portfolio best practices, utilizing RACI model framework and PMI's project management methodologies.
• Developed and updated Risk Management Plan, Risk Register and Communication Plan for portfolio.

Sr. Program Manager

Confidential

• Provided program/project management and telecommunication consulting for a major multi-year Defense Information Systems Agency DISA effort involving the installation of telecommunication equipment and backbone trunks at 41 sites with over 10K circuits for organizations impacted by the Base Realignment and Closure BRAC act.
• Analyzed and coordinated customer requirements for 1,711 BRAC closing and transitioning sites, then developed the strategy and schedule to meet multiple concurrent project deadlines.
• Managed and executed projects, staffing and budgeting plans for 12 major BRAC bases and ensured project execution and timely installation of telecom services.
• Gathered requirements, developed an implementation strategy, budgets, business plans and the project documents project charter/scope document/project and staffing plans needed to implement an executable integrated project schedule.
• Conducted meetings and focus groups to evaluate the customer's needs and desires, identify gaps and prepared a business case analysis to improve service delivery.

Sr. Project Manager

Confidential

• Project Manager assigned to the 844th Communications Group responsible for providing project management support to the Air Force District of Washington AFDW . Responsibilities included:
• Managed multiple large-scaled IT projects thru full life-cycle using project management methodologies and PMBOK project standards. Avg. project load 45 concurrent project .
• Developed project plans in collaboration with engineers, information assurance analysts, system administrators, and IT technicians.
• Managed large-scaled organization stand-ups, software application deployments employing waterfall, agile and scrum methodologies , new system implementations, systems upgrades, server stand-ups, network installs/upgrades, etc. Planned, executed and coordinated the resources human resources and equipment needed to complete projects.
• Reviewed deliverables - Technical Analysis and Cost Estimates TACE , Business Evaluation proposals prepared by team and/or consultants before passing to client. Provided status reports and issues to management.
• Applied change management and information assurance processes- initiated change requests and prepared project briefings slides for Engineer Review Board ERB and Change Control Board CCB presentations.
• Worked across the organization to resolve issues and reduce project risks assessed issues and developed resolutions to meet productivity, quality, and client-satisfaction of goals and objectives.

Sr. Project Manager

Confidential

• Recognized for Continued customer service and support to the Department of Defense AFNCR 844th Communications Group contract , Employee of the Month, COMINT Systems Corporation July 2009 .
• Letter of Appreciation, for sense of urgency, timely technical expertise, and foresight to initiate a phased implementation plan HAF/A5R-Q June 26, 2009 .
• Recognized as highly energetic, disciplined and extremely customer oriented , 844th Communications Group Heritage Award April 13, 2009 .
• Completed activation and stand-up of the Global Strike Command GSC/P for 3 Star General Officer with direct staff supporting officers totaling 26 personnel January 2009 .
• Letter of Commendation, She keeps her customers well informed and has received many favorable comments from our customers on her work and communication skills. Site Project Manager, Lockheed Martin Corp, October 24, 2008 .
• Appointed dedicated Project Manager for Bolling AFB based upon project management experience and professional maturity, August 27, 2008 .

Business Analyst/Contractor

Confidential

• Worked on the CERMe Care Enhancement Review Manager Enterprise project that integrated a Commercial of the Shelf COTS product McKesson's CERME with VA's VistA system. Liaison between user/developer/vendor, responsible for cultivating collaboration among stakeholders.
• Provided client support gathering, analyzing, decomposing high level requirements into detailed requirements and requirements reporting. Responsible for the development and maintenance of the Requirements Traceability Matrix RTM .
• Assisted other teams with development of acceptance criteria for use cases, Project Management Plan PMP , Software Requirements Specifications SRS , Risk Management Plan RMP , Configuration Management Plan CMP , Communication Management Plan etc.

Business Systems Analyst

Confidential

• Provided business and technical support on clinical, financial and human resources information applications systems to clients and end-users. Worked closely with end-users to identify and resolve application problems.
• Developed process flows for establishing new-user security access to applications.
• Provided customer support/help desk support via Remedy, Citrix server, Remote Desktop for multiple applications.

Independent Consultant Confidential Projects

Confidential

Provided management consulting services in the areas of marketing, research, brochure development, business plan development for small minority owned business, ML Confidential

Previous Consultant Activities:

• Prepared and provided respiratory education in private and public sectors. Conducted internal hospital surveys to ensure compliance with regulatory standards, Asbury, Shady Grove, MD. 2005 .
• Expert witness for Washington, DC law firm, reviewed patients' medical records, provided depositions and made recommendations based upon respiratory care standards of practice, Confidential
• Designed Asthma Education Essentials curriculum and toured nationally presenting workshops to various health-care providers nationwide, Academy Medical Systems, Rolling Hills Est., CA 2001 .
• Provided consulting services in the areas of marketing, research, brochure development, business plan development and proposal writing for small minority owned business, Multilink Communications, Confidential

Healthcare Practice Consultant/ Confidential

Confidential

• Served as the client's senior management to oversee a portfolio of projects for Health Provider Systems HPS .
• Provided administrative, logistical, and technical writing support to the Enterprise Systems Manager.
• Created gap-analysis reports for senior managers.

Chief, Respiratory Care

Confidential

Served as Assistant Confidential responsible for front-line management and supervision for clinical staff of 20 , on multiple shifts. Promoted Confidential to Acting Chief to actively manage program administrative/clinical matters affecting daily operations, personnel development, and section policies and the Chief position Confidential with overall responsibilities to include:

Confidential

• Program responsibilities to include the allocation of work requirements for new and existing programs resolution of administrative and technical issues and the initiation of performance improvement plan.
• Monitored the day-to-day service operations, and performed all responsibilities as the Fund Control Point FCP Purchase cardholder, i.e. placing service orders, reconciling orders, certifying invoices and maintenance of budget records.
• Data Management and retrieval via Decentralized Hospital Computerized Program DHCP of administrative, financial and clinical applications, i.e. procedural workload, Integrated Fund Control Point Activity, Accounting and Procurement IFCAP , and laboratory results trending.
• Preparation of Management Briefing providing justification for services, personnel, contract services and capital equipment acquisition.
• Budget management processes, including Fund Control Point official responsibilities and supply management.
• Maintained detailed statistical and patient date i.e. Clinical Workload data