PROFESSIONAL SUMMARY

• Over 8 years of IT experience in various technologies, which includes 5 years of experience on Salesforce.com/Force.com implementation with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Software Development in CRM Application Development, Database, Data Modeling and Java developing.
• Experienced in all phases of Software Development Life Cycle SDLC , quality management systems and project life cycle processes.
• Proficiency in developing CRM solutions for Marketing, Sales, and Service organizations.
• Possess deep knowledge and Extensive experience in writing APEX classes, VF pages, SOQL, SOSL Triggers.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of SalesForce.com SFDC and other Platform based technologies such as Visual Force and Force.com API.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates Email generation according to organization requirements.
• Certified SalesForce developer 401
• Designed and developed Sales Force Automation SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes VisualForce pages, Apex classes and business logic according to the business requirements.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand.
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing SalesForce UI.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.
• Good knowledge of Governor limits and experienced in customization of existing code in accordance with the governor limitations.
• Used a number of required third party tools in Salesforce.com AppExchange
• Expertise in using SalesForce' s Reporting and Dashboard profile and managing folders.
• Worked on tasks involving loading of data using Data Loader and migration of data from Data warehouse into Sales force CRM using ETL tools like Informatica on Demand, Cast Iron experience, to synchronize data between SFDC and web service endpoints.
• Developed Business process document and Application process document by following Reverse Engineering methodologies.
• Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.
• Extensive experience in implementation of SalesForce Chatter functionality and Knowledge base module.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.

SKILL-SET HIGHLIGHTS:

PROFESSIONAL EXPERIENCE

Salesforce.com Developer

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Worked on state projects for their website enhancements.
• Created Custom Visual force components and attributes to override the look and feel of standard VisualForce components
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Worked extensively on Defects in relates to Claims and Issues for various state projects.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Created Partner Portal and configured as per the requirements of the sales process. Also Responsible to create Sandbox from the given Production.
• Customized the standard objects as per the user requirements by using VisualForce components.
• Deploying applications from Sandbox to Production using Eclipse and Change sets
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Identify and document bugs and feature requests in the products determine workarounds for the software defects work closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components.
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Implementation support services at various SDLC stages like custom development and production support.

Environment: Salesforce.com, Apex, Visual Force, Sandbox Testing, Eclipse IDE plug-in, SVN Repository, Salesforce.com, Data Loader, Dream Factory Snapshot , Monarch, HP Quality control.

Confidential

Salesforce.com Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com SFDC
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Involved in various stages of Software Development Life Cycle SDLC including experience in Integration of Sales force with other systems using Apex Web services WSDL and outbound messaging.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on triggers which help the Employer portal to Provision and De-provision.
• Created Field Sets, Custom Label and Custom settings for the business administrators to change the functionality or make enhancement when required.
• Wrote java script for client side validation to prevent traffic on the server side and performed calculations on the application.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Used the sandbox for testing and created managed packages and migrated them between sandbox and Production environments.
• Worked on Security Authentication certificate and solved the issue which prevailed between the Projects.
• Fixed the bugs that are put in the pivotal tracker tool by QA team after SIT testing.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Designed Technical Specification Document based on the requirements and the Existing Systems.
• Played a Vital role in conducting Weekly status meeting with all the team members to discuss on various aspects relates to the outcome of the project.
• Capability of learning new technologies and implementing them in the project successfully.

Environment: Eclipse IDE plug-in, SVN Repository, Salesforce.com, Data Loader, Dream Factory Snapshot , Monarch, HP Quality control.

Confidential

Salesforce.com Developer/ Administrator

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Designed and developed batch apex processes and scheduled the processes to update the buyer status based on the account's buying history
• Loaded data into SalesForce using Demand Tools from our legacy systems Order entry system
• Extensively involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Created Custom Visual force components and attributes to override the look and feel of standard VisualForce components
• Worked in setting up Marketing Campaigns, Campaign Hierarchies and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented platform security based on the Organization security, Session security and Network-based security Using IP address .
• Created Partner Portal and configured as per the requirements of the sales process. Also Responsible to create Sandbox from the given Production.
• Customized the standard objects as per the user requirements by using VisualForce components.
• Deploying applications from Sandbox to Production using Eclipse and Change sets
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Identify and document bugs and feature requests in the products determine workarounds for the software defects work closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components.
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications.
• Implementation support services at various SDLC stages like custom development and production support.

Environment: Saleforce.com platform, Demand Tools, Eclipse IDE plug-in, HTML, Java Script.

Confidential

Confidential/ Administrator/ Developer

Responsibilities:

• Worked extensively in customization of Service Cloud Console by embedding VisualForce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in field page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Experienced in the use of Data Loader and involved in scheduling timely data backup operations using
• Experience working across various SFDC implementations covering sales cloud and service cloud.
• Implemented case management automation on Case Object to track and solve customer's issues.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Participated in the integration of Salesforce.com CRM with the existing OBIEE platform by using Data Direct ODBC drivers.
• Integrated the Web Services for extracting the data from external systems.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential

Confidential Business Analyst/ Developer

Responsibilities:

• Worked and analyzed Lead management, Opportunity Management, contract generation, Activity management and other processes in detail.
• Configured and customized different account hierarchy and page layout for different territories.
• Created the User Stories in Pivotal tracker tool on the base of requirement.
• Created users, profiles and implemented Object and field level security to hide critical information on the profile users.
• Created and customize reports as per user requirements for Sales team and Concierge team.
• Performed testing in different sandbox.
• Involved in identifying the requirement from the team with their Business review Checklist incorporating with Service module i.e. Case management.
• Gathered business requirement of sales process and identified critical functional modules for gap analysis.
• Identifying currently existing business processes and come up with compatible processes in Salesforce.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Fixed the bugs that are put in the pivotal tracker tool by QA team after SIT testing.
• Assisted Post-Implementation Support team with handling cases.
• Installed SFDC App exchange Conga-Merge and Echo sign for contract management.
• Configured different workflows rule, approval process, assignment rules and escalation rules for different object to fulfill the business process.

Environment: Saleforce.com platform, Apex, Visual Force , Data Loader, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Salesforce.com Developer

Responsibilities:

• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data from .csv files.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets CSS for creating effects in Visual force pages.
• Developed several Custom Reports Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business user's about the system.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Working on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Used web services API, Java, XML and partner WSDL.

Environment: SalesForce Enterprise Edition, VisualForce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow Approvals, Reports, AppExchange Applications, Microsoft Outlook.

Confidential

Application Programmer

Responsibilities:

• Involved in preparing Design document. Designed the component architecture of the assigned features
• Followed Agile Scrum methodology for development of the product.
• Developed Service layer classes to support the business functionality with Spring MVC
• Used XML access to export the full environment with all the settings configuration
• Involved in writing build scripts deploying application on Test Servers
• Involved in design and development of presentation layer using HTML and JSP
• Responsible for deployment of this application in test server
• Involved in Unit testing and defect Fixing
• Work on improving the code quality.

Environment: Java, JSP, spring 2.0, JDBC, Web Services, XML, JavaScript, Tomcat, Perl, Oracle 9i, ANT, Windows 2000.

Confidential

Software Engineer

Responsibilities:

• Understanding of System Requirements both functional as well as Technical.
• Involved in design and development of presentation layer using HTML, JSP.
• Developed beans, action classes, various business delegates, session facades and DAO
• Involved in designing the screens and client/Server side validations using JavaScript and validation frame work
• Participated in UAT and also incorporating the feedback/changes received from system users.
• Responsible for deployment of this application in test server
• Testing and debugging of the code.

Environment: Java1.4, JSP1.2, Servlets, Struts 1.3.1 Framework , Web logic, MySQL, JavaScript, Eclipse, Windows 2000