Biographical Summary/Profile:

• Leonard has extensive experience in Management Consulting, Business Process Management BPM, Adaptive CASE LEAN/Six Sigma process standards , Open Group TOGAF9-Certified Business/Enterprise Architecture, Project Leading and previous Data Architecture/Modeling for OLAP Data Marts/Warehousing, Very Large Database Design, and currently Hadoop/HDFS 'Big Data' for the Cloud and for business Transformational initiatives.
• Having been directly involved in large capability/system development projects, he is an experienced Togaf-9 certified leader in all phases of Business/Enterprise Architecture and Technology Development lifecycle business vision, goals strategy alignment, program/project management, business capability modeling, business architecture, business requirements analysis, business process modeling BPM/Adaptive CASE management , application technology architecture, implementation, change management support phases .
• Some of his strongest assets are his enterprise/business architecture expertise, project/team leadership skills and the ability to communicate and define Data Information Architecture, business process modeling/re-engineering/dynamic case management, and the translation of business requirements into process, function service specifications, data information models - based on industry Architecture/Modeling standards TOGAF-9 Certified, BIAN, ZACHMAN, ITIL, BPM, Dynamic CASE, SOA for continuous process improvement and transformational initiatives within the enterprise.
• His primary areas of business/enterprise architecture and BPM process management expertise are in Financial/Banking, Insurance, Medical/Healthcare, Business Consumer Marketing, Call Centre Services, Government/Public Sector Services and Telecommunications.
• His professionalism, project/team leadership and architectural skills, self motivation and ease of working with all levels of CEO, CIO, CFO, VP, Business Operations IT personnel, allow him to effectively and efficiently manage diverse enterprise/program/project initiatives and bring immediate results to the projects he is involved with.

Professional Responsibilities:

• Leonard's primary responsibilities on independent management consulting assignments as a Business Process Management BPM/Adaptive CASE Specialist, TOGAF9-Certified Business/Enterprise Architect Management Consultant are: Process Modeling Re-Engineering BPMN, BPEL , LEAN/Six Sigma Certified Consulting, Business/Enterprise Architecture Modeling ARCHIMATE, TOGAF-9 Certified, Zachman, Bian Banking Services Architecture Frameworks , Application Architecture Modeling, Data Information Architecture Modeling, within business and Service-Oriented Architecture SOA environments.
• Current areas of responsibility include management consulting related to the Next Generation Enterprise Architecture NGEA that is business-customer centric, transformational, multi-channel, global, agile, continuous process improvement oriented, social digital networking, big data analytics, cloud and virtualization.

MOST RECENT ACHIEVEMENTS

International Remittances Enterprise Payment Management EPM Project.

• Provide architecture governance, business systems analysis and agile project management leadership as part of the Payment Services Hub PSH development team. PSH is an application which integrates, transforms, and monitors financial transactions and provides the capabilities to enable the rationalization of duplicated payments and the reduction of point to point connectivity.
• International Remittance is a business where clients utilize their Online Banking web application to send international wire payments where incoming and outgoing transactions wire payments SWIFT messages are 'managed' and enables a gateway for transactions to and from other financial institutions worldwide.
• This initiative aligns with RBC's strategic priorities to be the leader and premier provider of payment services in Canada, while improving the client experience by providing more transaction options and new services to support their domestic and international requirements. As a sub-project within the PIU Program, Enterprise Payment Management complete the infrastructure to achieve the Business Strategy. The established agile, enterprise standard message backbone using Service Oriented Architecture SOA will enable faster, less costly, time-to-market for the migration of existing wire transfers. Furthermore, it provides technical flexibility required for faster introduction of new payment products. The introduction of this new solution will break down vertical technological barriers and reduce dependency on the legacy system, BESS.

Confidential

• Business/Enterprise Architecture Aligned IPCC Infrastructure Requirements to RBC Enterprise IPCC Declarations principles Goals , Enterprise Architecture standards, CCBT Roadmap and Contact Centre High-Level Business Requirements, and facilitated alignment with the four IPCC Projects Technology Enablement, Call Control Agent Desktop Development, Business Enablement Migration for entities: Royal Direct, Canadian Banking, Insurance, Technology and Operations , Business Operations Support. Additionally, this IPCC Telephony platform solution will eventually be implemented across all RBC Branch offices in Canada.
• Data Architecture Analyzed performed Data Analytics and defined IT requirements for IPCC Network capacity volumes and metrics/thresholds, and worked closely with WFM/ Reporting teams to design extract required metrics from Symposium, Enterprise Data Warehouse EDW and other sources to design and Confidential
• Process Modeling Optimization Provided IPCC Infrastructure Business Systems Analysis and Functional/Design Architecture services, to prepare Release-3 deliverables/artifacts, business process models for sign-off and enablement of the Functional Requirements - for an integrated IPCC Technology Platform including Genesys Virtual Routing, Bell/Cisco/IP Telephony, Verint Call Recording Compliance and Aspect/Avaya Dialers - for a complete solution to satisfy requirements for business entities: Royal Direct, Insurance, Canadian Banking, Technology Operations .
• Led an Process Optimization and Lean SixSigma initiative, related to Contact Centre CC DAY-2 Lab Change Management processes - to obtain greater efficiency in the use and alignment of Lab resources and processes for Incident Management, Defect Management, Development Integration Testing, Quality Assurance, Maintenance Support by RBC CC groups, including Telus/NIVR and Bell Infrastructure services. Also documented Lab Stakeholder group responsibilities and primary areas of focus, to identify and standardize their operational processes for Lab change management and provide optimized capabilities to efficiently expedite, accurately track and report on outstanding incidences, defects and solution implementations in both lab and production environments.
• Project/Team Leadership. Provided stewardship, coordination and facilitation with Requirements Gathering, Issue Resolution, Risk Mitigation, Cost Optimization for Change Managment and Design Recommendations/Best Practices for Business IT Alignment, by applying ITIL and Business Architecture industry standards to design, test and implement standardized functionality across diverse business domains.

Environment: Genesys Technology Suite URS Call Routing Engine, CCPulse, InfoMart , Cisco IP Telephony Suite, Verint v11 Call Recording, BPMN Business Process Modeling Notation , Togaf-9 Business Architecture Standards, Confidential

Confidential

The Ministry of Natural Resources' Aggregate Resources Act, Public Lands and the Oil, Gas and Salt Resource Acts mandate the ministry to facilitate the need for external clients to apply for petroleum licenses, aggregate and wayside permits, Land use and work permits, via a standardized application approval process and based on the Ministry of the Environment MOE Modernization of Approvals MofA Framework.

Business Architect and Confidential

A Develop a Business Case for MNR, to support its request for Gate 1 approval of the Modernization of Aggregates, Land Use and Petroleum, to be known as the Common Approvals and Permits Solution CAPS Project, and based on the MofA Business Architecture Framework currently being implemented by the Ministry of the Environment MOE in Ontario.

B Additionally, to analyze existing business architecture artifacts strategic goals, business context model, service profiles, business process models, common service components inclusive of 'Single Business Number', Single Sign-On' components, other and subsequently evaluate a common Approvals Architecture MofA Framework, to enable significant re-use of infrastructure and functional components but customized using distinct Aggregate, Land petroleum business rules in the proposed CAPS solution.

Environment: ActiveVOS v9 BPMN/BPEL Process Modeler Integration platform, Websphere BPM Suite for business process management BPM , process orchestration , web portal architecture, process/workflow design, user collaboration, Alfresco Document, Content Records Management solution, Togaf-9 Architecture Standards.

Confidential

BPM Process Specialist , Business Architect Data Architect to re-engineer all business operational customer service processes and implement automated workflow collaboration using Business Process Management BPMN, BPEL LEAN/Six Sigma, ITILv3 industry standards , as the standard business services architecture/infrastructure - to provide services advocacy representation, problem management, situational assessments for licenses permits, legal, other to the hotel restaurant industry applying for 'permits licenses' via Ministry of Ontario/MGS BIZPAL services, the AGCO and the City of Toronto.

Environment: ActiveVOS v8 BPMN/BPEL Process Designer, Oracle Application Express APEX v4.0, Oracle 11g Database, for business process management BPM , process orchestration , web portal architecture, process/workflow design, user collaboration, Alfresco document Content management,Ontario AGCO License application tracking monitoring.

Confidential

• BPM Process Specialist, Business Architect Project Leader to work with the enterprise architecture team and define a SOA framework and implement Business Process Management using BPMN, BPEL LEAN/Six Sigma industry standards , as the standard business services development infrastructure.
• Develop Business Architecture artifacts Mandates, Goals, Programs, Enterprise Context Model ECM, Business Function Model, Service Integration Accountability Model SIAM, Business Process Models/ Process Flow documentation in Visio IBM Business Process Modeler, etc for Checkpoints 0 1 ACT, ARB ITPAC approval reviews , to enable collaboration between partner ministries City of Toronto, MTO, MOL, MOE, Industry Canada, others on defining 'business programs services' and client 'Single Business Number' SBN / Business Directory/Service Catalogue of business services for public consumption.
• This Open For Business mandate is part of the ServiceOntario SOA Transformation Initiative, to provide portal access and 'self serve' capabilities to national international clients wanting to do business in Ontario, and enable 'shared/re-usable services' optimization , OPS Business Directories subsequent Service Catalogues based on ITILv3 standards and cost savings across partner ministries.
• Additionally, Leonard developed standards for several OPS ministries, to organize pre-package Checkpoint Gating Checkpoints 0 4 Gates 0 3A artefact templates and deliverables, BPM SOA infrastructures, Requirements Management and adherence to the new EAPM Business Process Automation Architecture Guide by OPS BADWG to be implemented across all Government of Ontario ministries.

Environment: Websphere Business Process Modeler Publishing Edition, Visio, Websphere Portal, ESB/Integration Hub, Business Rules Management System JRules BRMS , RequisitePRO Requirements Management tool, Rational Requirements Composer Model Design Repository tool, AGILE SDLC methodology, Zachman Architecture Framework., OPS/GO-ITS Standards.

Confidential

• BPM Process Specialist, Business Architect Team Lead to design a proof-of-concept POC web portal application and supporting infrastructure/architecture using UML, process case modeling artifacts, functional specs and perform third-party system testing of the Business Process Management BPM SOA functionality of the ActiveVOS BPMS web application suite, as components of a Social Enterprise Management solution SEM for collaboration workflow management in an enterprise.
• As a visual orchestration system, ActiveVOS is an affordable, all-in-one, standards-based business process management suite BPMS . With ActiveVOS, project teams and individual developers working in web services environments can easily automate KPI dashboards, complex-event processing, BPMN-to-BPEL model transformations for process execution and enable business optimization through business process management that accelerates the design, development, testing, deployment and maintenance of scalable BPM applications in much shorter timeframes and providing significant cost savings to any client.
• Also tested the ability of ActiveVOS as a BPM suite to interface with Business Rules Management Systems BRMS , Microsoft InfoPath Sharepoint MOSS7 server, to execute web services via the BPEL engine and integration via the internal Enterprise Service Bus ESB , and the 'ease of use' and automation of testing all aspects of complex BPM SOA-based web applications, using the SDLC 'Agile' methodology.

Environment: ActiveVOS 6.1 BPMN/BPEL Process Designer, ActiveVOS 6.1 Server, SmartClient RIA-Rich Internet Application for SOA process mediation, service orchestration, Complex Event Processing CEP , embedded ESB, Business Process Management BPM , Business Rules Management System BRMS Interface ILOG, JBoss, etc , Role-based Workflow Collaboration, Document Content Management, Sharepoint MOSS7 Server, AGILE SDLC methodology, TOGAF/Zachman Architecture Framework.

Confidential

• Senior Business Process Specialist, Business Architect Team Leader assisting Project Manager to develop Business Governance Architecture frameworks models within the Business Development Integration Services group, for the new eHealth Ontario Corporation. Conducted requirements workshops JAD sessions with stakeholders and developed architecture frameworks models within the Business Development Integration Services group, for the new eHealth Ontario Corporation, based on IT Infrastructure Library ITIL v3 Business Continuity Improvement Planning BCP , EHR business services portfolio, Service Catalogue best practices Service-Oriented-Architecture SOA industry standards. Also developed RFI and RFP processes documentation, to procure vendor services for the proposed Electronic Health Record EHR system.
• Participated in stakeholder management, communications planning, project assessment analysis and Issue Resolution/Incident/problem Management sessions, for The eHealth Ontario Corporation, to define operational client service ITILv3 processes - to manage and administer the business needs operations for the proposed sub projects - Diabetes Registry, Drug ePrescribing Portal, Diagnostic Imaging and Laboratory Testing Test Results - as clinical components of an Electronic Health Record EHR , for patients across Ontario.
• Electronic Health Records would eventually be hosted by regionally-based local Health Information Networks LHINs comprised of collaborating hospitals clinics in Ontario.
• Team lead Business Architect to create frameworks process models for Health Information Access Layer HIAL SOA-based technology, HIAL OSS FUNDING Framework/Model underpinned by Service Portfolio Service Catalogue best practices. Additionally modeled and developed an RISK MANAGEMENT Risk Mitigation Framework/Model, EHR service consumption patient case-management processes, Service Level Agreements SLA and Operational Level Agreements OLA , vendor RFI/RFP/RFS documentation process to manage 'relationships' between eHealth Ontario, MOH stakeholders, external internal vendors other service providers, for business alignment and performance optimization. I also assisted with Ministry of Health MOH gating checkpoint-1 'artifacts' to secure funding for subsequent stages of the EHR development and deployment.
• Reporting to the Assistant Deputy Health Minister Gail Peach , my Business Development Team modeled the interim organization governance structure for the new eHealth Ontario corporation. Also mentored other consultants project managers in SOA ITIL methodologies, standards best practices and frameworks, to support using ITIL service support delivery processes Service Catalogue Portfolio Catalogue management, change release management, version control, service lifecycle management, SLA management, continual service improvement, governance, business continuity planning-BCP, disaster recovery, etc the establishment of the new Ministry Of Health eHealth Ontario corporation.

Environment: ITILv3 Service Life-Cycle Management Methodology services-based standard for business Operations, change management, continual service improvement and ITalignment , TIBCO Business Process Modeler BPMN Process Modeling Tool , ActiveVOS 6.1 BPMN/BPEL Process Designer, Weblogic Application Server for SOA-based process mediation, orchestration business process management, User Workflow Collaboration engine , Rational Rose Data Modeler Tool, Zachman Framework Methodology, Service Oriented Architecture SOA , OPS Information Modeling Handbook IMH Standards, Government of Ontario Enterprise Architecture Process Methods-EAPM Guidelines, TOGAF/ADM Business Architecture Standard, TOGAF Capability Framework best practices standards, XML, XPATH, XQUERY, WSDL case tools.

Confidential

• Senior Business Process Specialist , Business Architect Project Team Leader for an strategic initiative to re-engineer and implement New Business, Policy Renewals Operational processes for all National Line-of-Business Services Commercial, Personal Lines, Property Casualty Consulting groups, based on Business Process Modeling Notation BPMN/BPEL , LEAN/SIX SIGMA methodology, ITILv3 continual improvement processes and Service-Oriented-Architecture SOA standards.
• Mentored and trained staff on Process Modeling, Process Simulation Workflow Role Participation in the BPMN/BPEL standard.
• Also, gathered Business Requirements from several branch/regional VP's via interviews work sessions and modeled documented business processes BPMN standard use cases to improve operational processes Coverage Submission to Underwriter Market, Review Quotes from Market, Prepare Client Proposals, Binding Policy Generation, etc and services e.g., insurance certificate creation, cover notes, liability slips, document management, etc for clients and regional branches, to a newly-launched National Operations Centre providing 'centralized' services in Markham.
• Business Process Modeler BPMN standard Project Team Leader to design business processes workflows automated manual using TIBCO Business Studio BPM modeling tool Visio, for National Construction Infrastructure Services, Group Risk Services, Trade Credit Trade Finance Services, Claims Management Advocacy, Directors D O Liability, Fiduciary, Employment Practice Liability insurance services to Financial Institutions, Client Accounts, Income Funds Benefit Plan Groups, and to establish a Contestable Insurance Market using Quote Rating Engines for Property, Casualty Commercial Lines.
• Defined business requirements as a joint project with RBC Insurance for prospect/client service request referrals from RBC to Aon. Also modeled 'National Operations Contact Centre' processes to enable centralization/optimization of new business renewal services for MICRO, SME Large business clients of Aon, and referred clients of RBC Insurance.
• Worked closely with six-sigma expert, to detail the business processes, organizational roles, data models and key performance indicators KPI /measures based on Six Sigma DMAIC methodology to identify minimize errors/defects and SOA best practices, for service optimization, accuracy and efficiency.
• Team Lead to define business process requirements to measure, track, audit report on insurance Capital Market transactions, Risk Solution transactions, fee-for-service Consulting transactions, for all National groups Global operations via Aon Chicago, US parent company and guided reviewed by a Six Sigma black-belt expert.
• Also evaluated Metastorm ProVisionEA based on the Business Process Modeling Notation BPMN industry standard and created an organization/enterprise architecture model for Aon and modeled optimized business processes manual automated using the enterprise artifacts.
• Reported to VP of Process Excellence Group, VP of Group Risk Services GRS , VP of Financial Services Group FSG and Risk Management Practice RMP to ensure effective communication, governance reporting of LOB requirements to IT/Architecture, process workflow automation teams, and implement policies for change control management and performance measurement of all process results.

Environment: Xpress Client Accounting Policy Management system , SalesForce.com Sales Tracking CRM , Metastorm ProVisionEA, TIBCO Business Process Modeler Enterprise Architecture, BPMN BPEL Process Modeling Tools , RUP, UML Use Cases, ECLIPSE Open Source Framework for RIA Web Services design , Microsoft SharePoint Designer, SharePoint Server 2007 for Web Portal design, User Workflow Collaboration, Document Content Management , Microsoft Active Directory Security Authentication Services, Visio, XMLspy, Service Oriented Architecture SOA Methodology, Enterprise Architect, ITIL Service Management Governance standard, Six Sigma DMAIC Methodology.

Confidential

• Business Process Specialist, Business Architect Project Team Lead reporting to VP of Service Provisioning to establish a SOA alignment strategy, business requirements, design configure CRAMER v6 telecommunications service inventory provisioning Web Portal system for service order to service activation/provisioning , within a planned Service Oriented Architecture SOA environment. Conducted workshops with previous US WEST BELL SOUTH employees to gather harmonize requirements and enable service optimization throughout the 'merged' organization.
• Developed RFP and RFS processes documentation, to procure vendor customization services for the proposed Service Provisioning system. Also defined Business Requirements, SOA Governance Process Models using process maps BPEL standards for auto workflow webservice orchestration Functional Design specifications - to customize the Cramer COTS 3rd Party Customized Off The Shelf solution to satisfy Qwest business requirements and deliver Metro Optical Ethernet MOE services based on MEF standards, and integrate/interface with Legacy EMS Fault Management systems for service assurance.
• Team Lead mentor to model design automated provisioning inventory processes, ITIL OSS operational problem management processes , SOA standards customer services, contributing to the success of QWEST along with AT T and Verizon becoming primary contractors to the US Government on the massive NETWORX project. Adapted change management policies and testing methods for new 'workflow-oriented' Cramer web portal application provisioning wizards. The Cramer Modules implemented were: ResourceManager, Configurator, PartitionManager, CosManager, DeliveryEngine for service work orders, costing billing integration to SAP, Seibel, Amdocs, other Accounting systems , Process Workflow TaskEngine.
• Also detailed the business processes, organizational roles, entity data architecture models based on the Project Scope, Business Model System Model phases of the Zachman Framework methodology.

Environment: Borland CaliberRM Business Requirements Management Tool, TIBCO Business Modeler BPMN BPEL Process Modeling Tool , CapeClear Studio ESB for SOA application, XML SPY, WSDL, SOAP, AJAX for RIA, BEA Application Server, RUP, UML Use Cases, Rapid Application Design RAD , ORACLE RDBMS, CRAMER v6 Network Inventory Provisioning Workflow application, Enterprise Architect, TOGAF/ADM Business Architecture Standard, Zachman Framework Methodology, ITIL Service Life-Cycle Management standard, AGILE SDLC methodology.

Confidential

• Leonard was the Project Manager Business Architect for a Virtual Office Or Mobile System VOOMs to patent the product with the US Patent Trademark Office. Responsibilities included formulation of concept, architecture, design, business plan operational processes to develop and administer VOOMs from prototype to product.
• The VOOMs design with its integrated web services for a wireless world and mobile consumer population, offers an integrated, lightweight wearable solution to replace the laptop, PDA's and a plethora of 'multimedia' devices like the 'Apple IPhone' .
• Additionally, The VOOMs Service Oriented Architecture enables local remote access flexibility to multimedia, application, VOIP data services, and operation as a 'virtual office or mobile operations center' to all markets finance, video gaming, educational, entertainment, etc and consumer segments worldwide.

Environment:

Cape Clear Enterprise Service Bus ESB Studio, BEA Application Server, JBOSS Application Server, AJAX/Javascript, XML, Microsoft SQL Server

Project-5: Business Process Specialist Business Architect to design Call Centre Service Oriented Architecture SOA for a Vendor Invoice Centralization project, to define Requirements, Operational Process Models via BPMN ITIL standards Functional Design specification to harmonize invoices with Billing Accounts Payable from all 'Call Centre' service vendors Bell LOBs. Reported to the Director of Call Centre Services Delivery, for executive reporting requirements.

Project-6: modeled and re-engineered BELL.CA website portal application - to redeem certificates for 'All-In-One' Expressvu Satellite Rental systems purchase Expressvu packages, equipment accessories based on an SOA platform and Web Service requests/messaging to an enterprise Order Management System OMSto initiate processes for online rental certificate validation, payment validation, order submission, subscriber billing, service activation, certificate tracking, Content Management and CRM/CIM reporting via customer package upgrade/downgrade 'Reason' codes. Documented test plans, test cases and led the user acceptance test UAT phase of the project.

Project-7: modeled, designed and specified Business Requirements Document BRD System Functional Requirement Specifications SRS documentationProcess Design/Re-engineering of Supplier Call Centre Support Services Incident/Fault Management, Escalation, SLA, SOW, RFP/RFS process, Service Assurance, etc , for all lines of business Bell Mobility, Sympatico, Expressvu, 310, SMB, other . Defined using Business Process Modeling, operational support ITIL Service Support, Service Delivery processes shared services and created Business Process Documents that are relevant across all lines of business LOBs , based on ITIL standards and Service Oriented Architecture SOA .

Project Leader to design enterprise business Entities, Business Processes Data Models for Supplier/Vendor Call Centre Services, Vendor Invoicing Centralization of accrued bonus penalties and operational business processes based on ITIL standards to support maintain Onshore and Offshore vendors and facilitate Business Intelligence and Data Information Mining and reporting to support business decisions.

Defined Requirements Functional Design specifications for Invoice Centralization project to harmonize invoices with Billing Accounts Payable via an Integrated Financial Information System-IFIS from all 'Call Centre' service vendors.

Environment:

IBM Websphere Business Process Modeler v6.0 BPMN modeling tool, Visio, Rational Data Modeler tool, Enterprise Architect, ERwin, Altova XML Spy XML, WSDL, Microsoft SQL Server Database Management System DBMS , AGILE SDLC methodology.

Confidential

• Project-1: Business Process Specialist Data Architect to re-engineer improve Bandwidth Select Service requirements using Process Maps, Step Action Charts, LEAN/Six Sigma standards , as a process prime on project PHOENIX. Responsible for defining ORDER PROVISIONING, BILLING, PRICE SEGMENTATION tariff vs forborne , CROSS-BORDER TAXATION, END-to-END TESTING process flows dependencies for - Wholesale, Retail International/US customer services.
• Project-2: Business Systems Analyst and Data Modeler/Architect to model and specify requirements using Process models, use cases, functional specifications, object and data model UML artifacts, test plans, test cases, etc , for a Proof-of-Concept on the Network Resource Management System project NRMS , to design configure the CRAMER COTS 3rd Party Customized Off The Shelf client server web Portal application to enable service assign design workflow provisioning, service inventory and maintenance of all Bell Canada customer circuits LAN/MAN/WAN networks Resources.
• Additionally, wrote test strategy, test plan scripts, versioning change management policies to test all CRAMER modules ResourceManager metadata mgmnt, security, User-Role mgmnt , TaskEngine Wizards Process Workflow/step automation , DeliveryEngine Workorder-to-Job auto-generation for circuit service provisioning delivery , RouteFinder for network/circuit planning design, based on auto-routing network capacity specifics . Also tested Portlets/HomePages, Reports and configuration of every object resource in CRAMER and migration from unit testing to system, integration, user acceptance test UAT deployment environments.
• Coordinated and documented Business Requirements, systems requirements specification user guides for the EIE project CRAMER Inventory/Order Management system, for ETHERNET/IP VOIP service inventories, network configuration management, service provisioning/Assign Design, trouble ticket management, utilization capacity planning, performance management, billing reconciliation, based on 'soft' work orders generated within CRAMER for data workflow integration via VITRIA hub with existing legacy OSS/Provisioning, Billing, Accounting systems SAP, Seibel, TARS, PVCOARS, other . Planned, designed and executed the System Integration User Acceptance test cases with the business users stakeholders, before implementation into the production environment.
• Project-3: Designed enterprise data models Repository for network Configuration Management Database CMDB to enable MAN WAN Ethernet Services and IP-VPN Inventory Management of network Components: 55,000 LAN/WAN access switch ports BPS2000, Passport 8600, Nortel Optera Metro 3500, etc , at 2000 Government Of Ontario service site locations, and 40,000 remote MAN/WAN access services/circuits throughout Ontario.
• Modeled and Designed Business Continuity Planning BCP Disaster Recovery processes services, based on ITIL/ITSM standards and best practices.
• Project-4: Modeled and designed a Data Mart/Data warehouse for a Campaign Management system, to target existing new customers for marketing promotions satellite, mobile, internet, long distance plans based on consumer demographics toll usage and Ralph Kimball Dimensional Modeling standards.

Confidential

Project Leader Business Process Specialist to mentor Emergis' business analysts and model requirements using Process models, use cases, object and data model UML artifacts , for 1 a Healthcare Provider Supplier Management ePROVIDER and ePROCUREMENT system for the Canadian US markets, 2 a Claims Exchange auto-adjudication payment eCLAIMS system. Led JAD sessions between BCE Emergis the WSIB to document review stakeholder requirements. The systems allow healthcare providers registered with Insurance companies payors like Clarica, Great West Life, Ontario Workers Compensation Board WCB/WSIB to benefit from web-based claims submission and 'next-day' auto-adjudication, billing via AMDOCS IFIS and payment, by electronic funds transfer. Additionally, modeled Emergis Enterprise Business Data Architecture to integrate healthcare products and services across Canadian and US markets.

Environment:

RATIONAL Analyst Studio UML, Unified Process Methodology , Requisite Pro Use Cases, Requirements Definition , Oracle 9i DBMS, ERWIN 3.5.2 Data Modeling Tool , Altova XML Spy, XML Stylevision Schema Editor, Authentic XML Content Editor, Enterprise Architect, TOGAF/ADM Business Architecture Standard.

Confidential

• Team Leader, Business Process Specialist and Data Modeler/Architect to mentor Metlife analysts on UML and Process Modeling best practices, on the METCARE project. Modeled and designed Persistence Framework for CASE Customer-CSR interaction data, related to Contact Events, Communication Sessions, Services, Work Activities and Contracts.
• Reviewed and verified Metcare Business Process Requirements and Use Cases with derived class models, interaction diagrams collaboration, Sequence State , to allow customization and implementation of Chordiant ICIM and CRM products, for Customer Care Relationship Management and Enterprise Application Integration EAI .
• Additionally, wrote test strategy, test plan scripts, versioning change management policies to user acceptance test UAT deploy the integration of Chordiant CRM products within the Metcare application suite.

Environment:

Rational Analyst Studio, Oracle 8i, ERWIN 3.5.2, JAVA, Chordiant LIVE RESPONSE 3.5, MQ Series, Communication Telephony Integration CTI Software, Enterprise Architect, AGILE SDLC methodology.

Confidential

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Project Leader Business Process Specialist at MASTECH Inc. to design a Web-based system EAI architecture for a real-time system to create and update commercial loan transactions, interact with the Chase Loan Accounting system ACBS on an AS/400 system, and other legacy mainframe applications within Chase Manhattan Bank. In addition to loans transaction data entry via a web front-end, a system-to-system transaction messaging capability was also required. The system design included a legacy credit approval mechanism and business edit rules processing, via Websphere application server. All loan transactions originating within the CHASE banking environment would be posted via messaging middleware and XML interfacing adaptors into ACBS.

Environment:

RATIONAL ROSE UML/Process Design Case Tool, IBM Websphere Application Server J2EE compliant , Netscape Web Server, XML-based Integration Adapter APIs, ACBS Transaction Server, MQSeries Messaging Integration Server, UNIX, Oracle DBMS.

Confidential

Project Leader, Business Systems Analyst at MASTECH Inc , Information and Data Modeler to design a business model for a strategic B2B project at LEBHAR-FRIEDMAN publishers, in New York. My responsibilities were to align technology architecture standards with the new business model at Lebhar-Friedman, re-architect their existing IT systems to support future B2Bi EAI initiatives, develop RFP/RFS documentation and leverage internet technologies to improve workflow and identify strategies for media content management and delivery.

Environment:

Microsoft Windows NT 4.0, Internet Information Server IIS 4 , Weblogic Application Server, Vignette Content Management Server, UNIX, Oracle DBMS, Microsoft SQL Server v7.

Confidential

• Project Leader, Business Systems Analyst, Process Data Modeler to design an Electronic Catalog E Catalog , Service Portfolio E Portfolio , Electronic Billing Presentment EBP and Payment E Payment components, to enable online purchasing of telecom products services, via a Business-to-Business, E-Commerce storefront Ecare for customers AT T Canada, etc .
• Project Leader and Designer for the Integration of BROADBAND Frame Relay, ATM, ADSL, etc., Third Party WIRELESS products and services, with ECare. All provisioning of products services were handled electronically via the integrated, VPN Service Manager VSM Application by Alcatel/Newbridge Networks Corp.

Confidential

• Consulting as a Business Process Specialist and Data Modeler to the PMO for Smart Systems for Health SSH . Leonard designed the database architecture and enterprise data model to implement a patient-centered, Electronic Health Repository and data warehouse of health information, for many regional networks of care providers physicians, hospitals, labs, clinics, etc., .
• Also Documented modeled 'Case Management' scenarios for patient-centered care and produced vendor RFP/RFS documentation, together with design 'artefacts' to satisfy Zachman Architecture Framework levels 1-3.
• Ministry of Finance /Assessment Review Board MOF/ARB , Toronto Canada

Project Leader, Business Process Specialist and Data Modeler/Architect for the ARB business re-engineering process. Leonard was responsible for all joint design initiatives between the Ministry of Finance MOF and the ARB, for property Financial Assessment data and the scheduling, hearing and disposition of complaints. The system Object model was first designed, followed by a 'persistence' framework, to generate an entity relationship diagram and physical database design from the object model.

• Senior Business Systems Analyst/Project Leader with added responsibilities for Modeling and designing Business Entities, Processes and the logical database for an Automated Billing System VTHABS at the Veterinary Teaching Hospital of the University of Guelph. This system was developed using ORACLE/FORMS and integrated the Veterinary Medical Information Management System VMIMS and the Automated Billing System. The system included the automatic capture of billing information, estimate and invoice generation for 'In and Out' clinic patients and 'Field Service' visits by Clinicians.
• Also, wrote test strategy, test plan scripts, versioning change control policies to user acceptance test UAT the integrated systems and manage changes to business requirements system functionality.

Environment:

ORACLE v7, PL/SQL, SYSTEM ARCHITECT v3.1 Structured Systems Analysis Design CASE tool, POWERDESIGNER, ERWIN v2.1 Data Modeling / physical database generation CASE tool, AGILE SDLC methodology.

Confidential

Conducted Project Leading, Business Analysis Process Modeling, requirements definition, data modeling/architecture and the evaluation study for a Laboratory Information System LIS at St. Joseph's Hospital. Facilitated JAD sessions and interviews with user representatives from several laboratory departments and the Information Technology Group, to establish functional and technical requirements including the physical database design for the development of an object oriented, client/server based, laboratory information system. A subsequent HL7 version 2.2 Interface was developed, for processing test orders and communicating results back to client institutions.

Confidential

• Responsibilities included Project Leading, Business Analysis and Design for a strategic, client server based Project Planning Control system, for managing all CIBC projects from business plans, project charters, work breakdown structures, projects, work orders, work packages and resources.
• Leonard developed the data/information model for an enterprise-wide solution to project management, business planning change management/control requirements, that are relevant to the evolution of the banking environment. Additionally, analyzed and designed the data conversion and user interfacing requirements and the subsequent evaluation of POWERBUILDER for GUI Client Server implementation.

Previous Achievements United Kingdom

Confidential

Project leader Business Systems Analyst for a new Loans Administration system, for re-structuring and conversion of loans data from an AS400, Foreign Exchange and Money Market systems, to an International system on the IBM3090 based on standardized Accrual Accounting Principles. The production of schedules and estimates for a phased implementation and conversion over a 6-months period, completed my stay with the bank, before emigrating to Canada.

Confidential

Team Leader Business Systems Analyst to design and produce both function and program specifications for a Global On-line Customer Information system. He later became Project Leader of the development and support team for Accounting, Purchasing, Sales, Billing and Staff Payment applications in-house. Environment: IBM3090, COBOL/SQL, VM-CMS, SQL-DS, WINDOWS, MS-DOS, SSADM, EXCELERATOR

Confidential

Programmer/Analyst role in the development and testing of a distributed Insurance Claim Settlement system, employing separate functionality for Marine Hull Cargo , Commercial and Aviation departments, together with Lloyds Of London syndication.

Environment: WANG VS100 mini, IBM3090, COBOL2/SQL, DB2, WANGNET/SNA, SSADM