Project Name

Order To Cash Services

Organization

Specification :

• In first phase, Persistent involved with Cycle30 developing a cloud based Order to Cash billing product on the Force.com platform for M2M business. This system is deployed in production for one of the customer of Cycle30. The Force.com solution is integrated with Backend System java based application hosted on an Application Server for provisioning and billing purpose.
• The system is mainly designed for Telecom Players i.e. MNO's who has their own network setup ready and want a billing solution to manage the customer accounts, inventory, services/subscriptions, billing, invoicing, payments and provisioning/fulfillment of services.
• This system is developed for two types of Users, one is CSR i.e. customer service representatives and other is self-care/end users.
• This Force.com solution is divided into three SF managed packages,
• Core- Exposes the common core services/api for managing accounts, users, catalogs, subscriptions, inventory etc.
• These common billing services are packaged in SF Managed Release package in order to be extended by other business verticals billing solutions like M2M, Cable triple pay, Wireless etc. .
• Payments- Managed Release package developed for payment processing with external Payment Gateways
• Portal - Holds only UI pages consuming the services exposed by Core and Payments package as an extension package.
• Portal package has dedicated CSR and Self-Care web portal built to facilitate both in-house CSR and Admins and end-users actual customer to use the billing system respectively.
• Following are the features developed in current M2M application:
• The current application allows the CSR i.e. Customer service representatives to manage customer accounts, add/modify/disconnect services, check invoices, usage reports and payments on Force platform. Application also supports canceling an order flow and future-dated order.
• This Order to Cash application is integrated with Backend system to add /modify account, add/modify/disconnect/suspend/cancel services. All of this communication happens in the form of Orders to backend system from Force over REST.
• Cycle30 also exposed one self-service portal for their end-user. End-users can use this site to register to portal, can add other members to account, change their existing plans and services, check invoices and make payments for the services they have obtained.
• Now on the similar lines with new enhancements and domain specific modifications, team is currently developing a generic common product for Cable, Wireless, and Triple Play business.

Role :

• As a Module Lead I was responsible for
• Module Ownership
• Requirement gathering and discussion with business users/analysts.
• Co-ordination with BA's and Product Owners.
• Technical discussion with Architects and Product Managers.
• Analyzing the requirements and clarification of requirements with business analysts.
• Assisting the architects in estimations and designs.
• Preparing design documents.
• Development as per the requirement on SalesForce.com platform which includes features such as Apex, Visual Force, Triggers, Batch jobs, Schedulers, REST/Web services, Sites, workflows, approval processes etc.
• Unit Testing of the developed functionalities.
• Co-ordination with offshore teams.
• Onshore support for deliverables.
• Build and Deployment Support.
• Production support.
• Technical Documentation.

Environment :

Salesforce.com Apex, Visual Force, HTML, Javascript, ExtJS, Jquery, Triggers, Batch Apex, Schedulers, Custom Objects Relationships, Users Profiles, Managed Packages, Force.com Sites, Customer Portal, SF Java SOAP API, Apex Data Loader.

Project Name

Organization

Confidential

Specification :

It is a CTI application wherein we provide various telephone calling option in the existing SalesForce CRM. The user has option like call, conference, transfer, play message, recode message, monitor any ongoing call, incoming call notification, batch calling and hunt calling. To do all the telephonic function we use to send REST callout to the client server for invoke the respective action.

Role :

• As a Software Engineer I was responsible for
• Requirement analysis
• R D
• Documentation
• Coding

Environment :

Salesforce.com Apex, Visualforce, Triggers, Custom Objects Relationships, Users Profiles , Packages

Project Name

Confidential

Organization

Confidential

Specification :

• Develop a Contract Management Application on top of the Force.com platform to manage, store, structure, and search for Sales Contracts.
• The system involved developing features like Contract Templates, Contracts, Contract Team, Contract Document Management and Approval Process. It uses contract templates which can be conditionally applied while contracts are created. Other contents of the contract also can be conditionally copied over from the Contract templates. The system also uses real time collaboration using Chatter. This system currently integrates with AppExtremes Conga Mail Merge system for merging of contract documents and with DocuSign for e-Signing of the documents.

Role :

• As a Software Engineer I was responsible for
• Requirement analysis
• R D
• Documentation
• Coding

Environment :

Salesforce.com Apex, Visualforce, Triggers, Custom Objects Relationships, Users Profiles , Packages

Duration :

Team Size :

Confidential

Project Name

Confidential

Specification :

This project deals with porting this contract workspace management application on Force.com. This application manages the entire contracts workspace i.e. creation of contract workspace, management of access control for contracts and documents in it, integration with Google docs and docusign.

Role :

• The role involved the following:
• Development of Visual Force Pages Apex classes
• Triggers and Workflows
• Test Coverage

Environment :

Salesforce.com, Force.com - Visual Force, Apex and Sites

Duration :

Confidential