Operations business analytics / professional

OVERVIEW

• Accomplished senior consultant offering 13 years of progressive experience. Career paths in the public and private health care sectors while working within world class organizations. Broad-based business acumen rare blend of analytical skill, technological acumen, and management/leadership capabilities.
• Innate talent for leveraging technology and automation to eliminate inefficiencies and optimize use of available information freeing resource availability to pursue larger scale strategic initiatives issues. Superior skill in translating complex and abstract ideas into sound, easily understood assumptions. Excellent leader skilled in managing people and processes while developing motivated, high performing resources eager to take on challenges by working collaboratively to contribute to organizational vision. Qualifications include:

PROFESSIONAL HIGHLIGHTS

Confidential

• Senior SAS Analyst Operations Business Analytics Tasked with aligning the delivery platform technologies to achieve scalable, cost effective, integrated delivery platforms. Managed a team of Jr. Analyst to help develop and document advanced SAS workflows, desk level, cross desk operating procedures and supporting technical environments. Executed end-to-end assessments of operational workflows and related technology platforms to identify inefficiencies and improve operational execution. Elicited requirements from functional and technical teams to support delivery of newly developed and vendor provided technology solutions.
• Resolved critical control and operational weaknesses Leveraging SAS regression procedures identified problems, recommended improvements, and worked in collaboration with functional managers, risk, and technology teams to implement solutions.
• Reduced operational risks and automated production of Executive Reporting for weekly escalations. Designed built, and tested a series of SAS workflows in order to pull data from multiple disparate data sources. Used SAS and VB Script to extract transform and format so that it was meaningful and easy to understand by executive management.
• Replaced and eliminated time-consuming manual processes, saving critical resources hours of effort while in tandem dramatically increased reporting capabilities by developing and rolling out a new data warehouse that automated collection of data and provided reporting to all levels of management.
• Achieved or exceeded objectives, applying attention to detail and applicable methodologies to facilitate the approach to successfully execute and fulfill strategic goals. Brought a fresh perspective and leveraged talent to derive simple value add solutions to seemingly complex problems solving various operational issues and process inefficiencies.

Confidential

• Senior Analyst Manager Led analysis team in support of Healthcare Revenue Lifecycle product offerings. Oversaw and assisted in in all SAS/SQL programming. Developed advanced programs in SAS to automate processes. Maintained control and oversight of client engagements while enhancing implementation and operational scalability. Managed 4 analysts in support of multiple work streams, budget development, allocations to analysts, management reporting financials, project updates, and metrics . Periodic product assessments and solution selections in support of product enhancement initiatives.
• Championed time-critical efforts to refine workflows and processes to enhance delivery conceived/initiated means to automate gathering of regional activities, created a library of case models, activity diagrams, state chart diagrams to support development of business cases and financial justifications. Leveraged documentation library to help governance make informed decisions. Presented business cases on behalf of functional owners to senior leadership and introduced new communication approaches by presenting data that was concise, easily understandable, and well received.
• Key resource in technology enhancements and process reengineering Conducted Joint Application Design JAD and Rapid Application Development RAD sessions, brainstorming sessions, requirement reviews, system walkthroughs and customer interviews for various in support of requirement elicitation and validation efforts.

Confidential

Forensics Analyst Complete End-to-End forensics analyses in support of human resources, I.T., and Revenue Lifecycle lines of business.

• Lead Forensic review of Revenue Lifecycle transactions created cases using EnCase v6 to monitor and review employee financial and healthcare rate transactions. Compiled data and presented findings to Executive Management, New York State Attorney Generals Office. Made recommendations on how to comply with rulings from New York State AG Office.
• Understanding of healthcare reimbursement methodologies, solutions and standards APC, APR-DRG, MS-DRG,ASC, AP-DRG, ICD-10 DRG . 3M Applications ARMS - Ambulatory Revenue Management System, CCE - Clinical Claims Editor, Core Grouping Software . Optum Software in support of NetworX pricer/modeler.
• Provided traceability by updating all procedure documents for forensic investigations, Symantec eDiscovery. Automated post collection and analysis of common artifacts and repeatable actions.
• Collaborated with Human Resources to perform ad-hoc analyses in support of cases for Sexual Harassment, Discrimination, Employee Lawsuits, and I.P. Intellectual Property infringement.

Confidential

Business Operations Analyst

• Design tailored workflow solutions in support of engagements for healthcare, higher education, enrollment, A/R Management, and Financial Aid. SME for document management workflows as well as the underlying technologies associated.
• Partnered with institutions to gather system requirements for call center and student care solutions for administration services
• Implemented automated enrollment processes, financial aid workflows, and claims processing systems for various organizations across the U.S.
• Responsible for the business requirements workflow design associated with a portals. By working with analysts, vendors and application owners to conceptualize, develop, test proprietary document management systems
• Single point of contact for end user training, support, application quality assessments for various institutions.
• Worked as the lead business analyst during the implementation of a benefits administration systems as well as functioned as the technical analyst during data migration for medical, dental, and pharmacy plans from a third party organization

SKILLS

• Project Tools: MS Office Suite 2007-2013, MSProject Acrobat X Professional, MS Project Server, SharePoint, CA Clarity, EPM Live, Team Foundation Server, PlanView, Oracle Fusion, PeopleSoft Tool Suites
• Analyst Tools: EnCase Forensics, ALM Suite, CA Clarity, IBM Rational Tool Suite, SQL Server, Business Objects, SAS Enterprise Guide, SAS MACRO Language, SAS Enterprise Miner, SQL Language, Cognos, Tableau, OBIEE, SAP Business Objects, Microsoft SQL, Teradata, Visual Studio, Notepad , Ultra Edit, ESX Server, Unix, Virtual Machine Technologies
• Development Tools Languages: Oracle Developer Suite, Visual Studio 2010-2012,VB.Net, ASP.Net, WCF, WPF, WinForms,VB,C , TFS, SQL Server 2008-2012, SSIS, SSRS. VM Ware Infrastructure Management Client, Hosted Virtual Workflows, Toad, Oracle 11g