SUMMARY:

• Experienced technology and business leader focused on driving organizational strategy while providing tactical solutions to enterprise and functional issues.
• A seasoned corporate training professional committed to enhancing people, process, and technology through industry standard, best practice, and relevant program development.

EXPERTISE AREA:

• Microsoft Curriculum Development Project Coordination
• Soft Skill Training Change Management
• Research & Analytics Documentation
• Software Training Mentoring & Coaching

TECHNICAL SKILLS:

Software: Microsoft Windows® (95 - 8), Microsoft Office Suite (97 - 2013), WordExcel, Access, PowerPoint, Outlook, Office 365, SharePoint, SQL, Power Pivots, Project, Adobe Working and design knowledge of the Internet

System building, design, installation and troubleshooting Network (Microsoft and NOVELL): Windows NT, 2000, 2003, SQL, Exchange Server, TCP/IP NOVELL 4.11

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL / Charlotte, NC

Microsoft Certified Trainer | Contract Trainer | Owner

Responsibilities:

• Facilitate online and on onsite IT training sessions.

Technologies utilized:

MS Office 2003 - 2016: (Word, Excel, PowerPoint, Access, Outlook) VBA, SQL

SharePoint: Foundation 2010, Designer 2010, End User 2010/2013, Visio, Windows XP/7/8, MS ProjectAdobe Acrobat, Soft skills delivery. GoToMeeting / GoToTraining, WebEx, Office 365, OneNote, OneDrive

Confidential, Salisbury, NC

SharePoint Developer

Responsibilities:

• Confidential updates for an IT Balanced Scorecard
• Communicating with various departments for data input, confirmation, and testing: formats include emails, in-person meetings and virtual meetings. Also conduct weekly meetings with product owner and PM.
• Responsible for all aspects of the project/task: research, planning, executing, communication, and documentation
• Data analyzing: Reviewed and organized 2.5 years of past Confidential information; built new Confidential and modified existing Confidential according to various departments requests.
• UAT development and participation: Created and tested proposed changes in a duplicate test environment prior to going live.
• Train the Trainer: Trained the product owner on the updated product to enable them to in turn inform functional owners and data coordinators of new procedures.
• Documentation:
• Operational Documentation: Backwards engineering of existing program pieces to gain knowledge of the overall program structure
• Procedural Documentation: Steps to perform the monthly process reporting process as well as regular ongoing duties and future maintenance.
• End User Documentation: Edited existing end user documentation to reflect the changes and enhancements.

Technologies used: SharePoint 2010, SharePoint Designer 2010, Excel 2010, InfoPath 2010, Access 2010

Confidential, Charlotte, NC

Training Developer | Lead Trainer | Change Agent Lead

Responsibilities:

• Developed and executed the training program to transition North American end users to a new email and messaging platform.
• Created and Executed Train-The-Trainer: This program assisted in filling training “gaps” (language barriers, 24 hour workers, locations that lacked adequate training facilities). Created a custom manual and delivered a series of instructional classes for designated trainers and backup trainers each location.
• Responsible for creating complete class structure, content, and scheduling.
• Training customized to accommodate diverse groups: HR, IT Service Management, General End Users, Middle and Upper Management.
• Was instrumental in creating/customizing the class-environment software and hardware.
• Created a complete video series for “anytime” learning utilizing SharePoint 2010.
• Communication/Documentation:
• Created SharePoint site for users to access migration FAQ's, Microsoft Office product information and training materials. This also included a link direct to the European site so users could stay up-to-date with global changes and participate in global forums on change.
• Responsible for sending out regular email communication to North America regarding any changes and updates with the training program; worked closely with the communications department responsible for monthly e-newsletters.
• One of the main points of contact between North American Office and Global Offices for migration projects.
• Work closely with the Service IT Administrator to document any technical issues that arose as well as fixes and/or workarounds. These issues/fixes/workarounds were communicated to all employees.
• Documented the training process from inception to completion for future use by company. This was the first-time formal in-house technology training was offered to employees.

Technologies utilized: SharePoint 2010, SharePoint Designer 2010, Lotus Notes 8, Sametime, Office 365, Office 2013 Suite, Skype 2015 for Business (Lync)

Confidential, Plantation, FL

Microsoft Certified Trainer

Responsibilities:

• Facilitated various Microsoft Office classes both on an off-site. Classes included Excel, PowerPoint and Word; main focus on Excel levels 1-3.
• Received satisfactory MTM scores on a regular basis.

Confidential, Phoenix, AZ

Microsoft Certified Trainer | Software Trainer

Responsibilities:

• Conduct instructor-led training tailored to specific organizational and individual needs. Training included several end user product version upgrades / migrations: Windows OS and MS Office products.

Technologies utilized: MS Office 2003-2010: (Word, Excel, PowerPoint, Access, Outlook) SQL, SharePoint 2007 Administering, Visio, Windows XP, Windows 7, MS Project, Soft skills delivery.

Confidential, Phoenix, AZ

Technical Assistant

Responsibilities:

• Assisted in the creation and operation of the Confidential distance-learning environment.
• Students were able to participate in live class lectures via WebEx.
• Updated and maintained the Confidential Website: manage, promote and market the web Site. Maintain statistics and information regarding web site usage. Continuously work towards web site development consistent with the Confidential mission, vision and goals.

Confidential, Charlotte, NC

Computer Instructor

Responsibilities:

• Taught Windows 2000, Novell, DOS command line, MS Excel, & Hardware.
• Volunteered for weekend tutoring regularly.
• Learning and administering various computer programs and concepts; creating quizzes and tests; creating and administering labs.

Confidential, Charlotte, NC

Computer Instructor

Responsibilities:

• Taught Data Communications & Networking 3 semesters and Windows 4.0 1 semester.
• Created daily lesson plans; wrote and delivered lectures; administered and evaluated exams; conducted and monitored labs.
• Consistently received above-average student reviews.