SUMMARY:

Solutions - driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process improvements driving the attainment of business goals. In addition to, SharePoint Administrator skills spanning over 6 years’ of proven experience. Developed powerful SharePoint meeting workspace sites, capable of storing all project related materials in one location. Seek opportunities to transform company practices into fresh, lucrative solutions leading to more efficient operations.

PROFESSIONAL / TECHNICAL SKILLS:

• Requirements Gathering & Process Analysis
• User Acceptance Testing (UAT)
• Implementing Enterprise Project Management (EPM)
• Business Intelligence Metric Dashboards
• Data Mining & Analytics
• Microsoft Office Professional Suite
• Microsoft SharePoint (2010 - 2016) Administrator
• Excellent communication and presentation skills
• Ability to prioritize multiple projects/tasks and well-developed organizational skills

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst / SharePoint Administrator

Responsibilities:

• Contracted to conduct business process analysis and identify key issues, gaps and needs for the Global Aftersales Engineering department’s multi SharePoint collection sites
• Responsible for maintaining 3 SharePoint collection sites within Confidential ’s global aftersales program readiness engineering department
• Customized a SharePoint meeting workspace project site capable of storing all project related materials including scheduled meetings, meeting minutes, documents, decisions and tasks in one location
• Successfully completed a project converting vast number of folder hierarchies into more manageable SharePoint metadata document libraries
• Created process documents detailing step by step instructions for project use and SharePoint tasks
• Led monthly SharePoint training sessions for engineering department
• Conducted UAT testing for confidential SharePoint repository site project
• Develop monthly Powertrain reports for engineering management
• Created parts readiness PowerPivot metric chart reports used to display in SharePoint dashboard site
• Reduced engineer workload by 40% with time saving tools and process improvements

Confidential

Business Analyst / Confidential Coordinator

Responsibilities:

• Identify, review, and approve new Confidential release content for testing requests
• Approve Confidential change control requests within a SharePoint task list / Confidential SharePoint Administrator
• Created Confidential Release Calendars for each release testing cycle / Create Confidential metrics reports
• Develop and revised Confidential based processes and procedures
• Collecting and tracking of each Confidential release content transferring this data into an Excel spreadsheet for reporting purposes
• Facilitating Confidential communication within Confidential Credit IT environment and IT Business community
• Manage Full Cycle testing and the FIRST environment
• Host Confidential Key Contacts, and Full Cycle Testing Status meetings and publish meeting minutes
• Host Launch Ready Status Meetings / Generate Confidential Flawless reports for metric purposes
• Attend Production Management Post-Launch Incident meetings to identify applications impacted as a result of Confidential implementation
• Assigned special projects and all were completed successfully
• Host Confidential Governance Senior Board metrics review meeting after each Confidential Release
• Prepare for upcoming Confidential Releases
• Received a Confidential Credit Extraordinary Effort / Performance Award (2015), for completing a successful Enterprise Release Management Confidential 15.8 testing cycle release

Change Analyst

Confidential

Responsibilities:

• Daily monitoring of the Confidential Credit change mail inbox for new or modified IT change requests
• Create and track change control requests and assess the change impact to IT and business centers
• Generate and track IT change freeze calendar in SharePoint
• Identify, analyze, and prepare risk mitigation tactics / track and report issues
• Identify and manage anticipated resistance to major IT changes
• Host weekly change management meetings
• Attend weekly Change Advisory Board ( Confidential ) meetings
• Support communication efforts utilizing a SharePoint community site
• Support and engage senior leaders of upcoming changes affecting Confidential Credits IT Server, Mainframe, Network, Storage, NAS, environments, as well as applications and affiliated business centers and Confidential dealerships
• Coach application owner managers and supervisors of testing requirements needed after a major change implementation occurs
• Evaluate and ensure user readiness for major IT change events
• Define and measure success metrics and monitor change progress
• Manage the portfolio and change load
• Perform monthly forward and reverse testing audits for the Confidential Credit IT Server Build team

Incident Analyst /Operations Management Senior

Confidential

Responsibilities:

• Facilitate within a command center setting, the resolution of all IT system outages in a production environment affecting the Confidential Financial business community
• Report on core and non-core production application outages and their impact
• Monitor the production environment, using a multitude of Confidential tools, to identify production problems as quickly as possible
• Insure all documentation is up-to-date and available
• Assist in the development of Process improvement procedures for short and long term support requirements, and stored in a SharePoint document library
• Follow-up on major production outages to identify how they can be avoided and ensure corrective actions have been implemented
• Develop and maintain a liaison position with corporate resources
• Received a Confidential Credit Extraordinary Effort / Performance Award (2014), for assisting in the coordination of a Teradata migration project. That in turn saved Confidential Credit Company over $500,000 in end of lease fines

Confidential

Public Safety Officer

Responsibilities:

• Responsible for enforcing all campus policy rules and regulations
• Provide security escorts for students
• Perform backup security dispatch duties as needed

Confidential

Manager Analyst

Responsibilities:

• Eliminated $1M in service level agreement penalties by streamlining Confidential costing requests to ensure timely completion by costing analyst
• Coordinated IT equipment procurement requests and maintained lease agreement contracts
• Ensured expired leased equipment was returned to vendor promptly to avoid penalties
• Managed SharePoint project migration from legacy tools to new Confidential SharePoint site
• SharePoint administrator. Maintained security level access and compliancy issues
• Developed and documented ITIL asset management processes and procedures
• Trained, mentored and audited new global Confidential managers utilizing ITIL processes to ensure accuracy and metric compliance
• Liaison between Project Managers and vendors validating project completion before funding approval

Confidential

Asset Management Analyst

Responsibilities:

• Created and documented ITIL Confidential IT asset management processes
• Managed IT software for license compliancy and hardware change management for Confidential
• Generated OnStar Test Center fixed asset management reports

Install Move Add Change Agent

Confidential

Responsibilities:

• Managed Change Management ticket requests
• Facilitated meetings between client and technical teams
• Generated daily management statistical reports that provided real time tracking information on all open, pending and closed change server requests for auditing, financial and metric compliance

Profile Administrator

Confidential

Responsibilities:

• Generated daily profile asset reports for auditing, financial and metric compliance purposes
• Maintained IT Asset inventory database system for hardware and software licenses
• Initiated and processed contract requests for systems and securities administrators

Procurement Coordinator

Confidential

Responsibilities:

• Processed IT commodity procurement requests for Confidential leased equipment
• Maintained Asset inventory database for Confidential corporate fixed asset system
• Generated management and financial reports for internal auditing, financial and metric compliance
• Managed acquisitions and disposal of excess equipment
• Subject matter expert assigned to a specialized project for the United States Navy contract. Created web based IT asset tracking database and maintained data integrity of top secret Navy IT equipment

Facility Project Coordinator

Confidential

Responsibilities:

• Confidential Call Center / Processed web based trouble tickets
• Managed real estate contracts and maintenance service requests
• Coordinated department moves