OBJECTIVE:

A position as a strategic Microsoft SharePoint / Office 365 Program Manager

SUMMARY:

• 25 years of experience as an information technology enterprise professional.
• 15 years of experience managing SharePoint 2003/2007/2010 /2013 systems.
• Ability to manage complex projects from concept to fully operational status.
• Goal - oriented, passionate individual with strong leadership capabilities.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with management, staff and developers.
• Identified and presented business technology needs to senior management.
• Specialized in re-engineering business processes while decreasing inefficiencies.

TECHNOLOGIES:

SharePoint, Office, Project, Visio, InfoPath, SQL Server

COMPETENCIES:

ASP.NET, HTML, CSS, JavaScript, XML, Active Directory

PROFESSIONAL EXPERIENCE:

Confidential

Senior SharePoint Project Manager

Responsibilities:

• Strategic and technical focal point between Confidential and Confidential for maintenance of existing SharePoint 2013 on premise hosted farm regarding all customizations/configuration changes
• Global administrator for Office 365 for Confidential tenant designing and implementing the site collection logical architecture, permissions management, content type hub, managed navigation
• Rolled out 100-user pilot for SharePoint Online (Office 365), along with OneDrive for Business offline sync client, solely tested first release privileged options for potential value-added features
• Managed and implemented multiple SharePoint 2013 cumulative updates to apply security and provided application enhancements, with documented test plan (May CU 2015, April CU 2016)
• Migrated existing LDAP authentication to Confidential ’s newly created Active Directory utilizing EIDMS user database to analyze and converted LDAP security groups to SharePoint groups
• Developed a SharePoint training curriculum and explicit agenda, while training multiple levels of product support personal to enhance their SharePoint knowledge to assist users more effectively
• Researched and implemented best of breed 3rd party vendor tools for SharePoint and Office 365 to perform site migrations, farm documentation, site usage (Sharegate, Acceleratio, Web Trends)
• Responsible for the coordinated efforts of multiple related technical divisions inside Confidential to insure custom applications, email integration, networking infrastructure properly implemented
• Developed governance plan regarding logical architecture, site templates, permission levels, site design, custom security groups, site focal points, external users, product support RACI chart
• Mobile versions of dedicated SharePoint application tested and documented (MS-Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, Delve, Office 365 Admin, Skype for Business)
• Developed SharePoint Global Strategy regarding multiple product timelines and integrations of related products, authentication methods, upgrade options, Office 365 tenant shutdown plans
• Migrated SharePoint 2013 on premise to SharePoint 2016 on premise ( Confidential ), developed and conducted extensive testing against multiple farms (stage, production, and disaster recovery)
• Managed entire migration of SharePoint 2010 on-premise farm to a newly hosted SharePoint 2013 farm containing custom developed applications and third party vendor specific products.
• Reviewed multiple farms and documented migration plan to migrate web applications, multiple site collections, extranet functionality and proper disposition of all custom developed solutions.
• Designed logical information architecture for a controlled production Office 365 tenant with pilot users specializing in document management and collaboration via multiple site collections.
• Recommended best practice performance enhancing solutions to SharePoint 2010 production farm making changes to VMware virtual machines and SQL Server 2008 configuration settings.
• Designed and developed completely customized project management application on SharePoint for technical issue tracking and resolution, change requests, project documentation, related tasks
• Managed off-shore development team to build several iterative versions for custom solution via an agile approach to build an integrated custom SharePoint .Net, JQuery, JavaScript application.
• Created a centralized multi-departmental application inventory custom list on SharePoint to coordinate the operational management team regarding on-going and outdated applications.
• Analyzed the existing production farms via PowerShell scripts imported into Visio to generate site structure diagram in order to determine actual usage and potential options for migration
• Technical analysis and capabilities assessment of multiple data centers to insure hosting and migration business requirements will be met via in-depth managed services documentation.
• Provided technical guidance regarding SharePoint options available for single sign-in (SSO) authentication options (LDAP, Active Directory) with Microsoft (ADFS) and Ping Identity.
• Recommended coordinated upgrades to Active Directory 2012, Exchange Server 2013, Office 2013 to senior management to provide more holistic user experience(s) across all mobile devices
• Senior technical liaison coordinating contract content clarifications for new data center managed services hosting migrated SharePoint 2013 environment with cross-functional department heads.

Confidential

Senior SharePoint Project Manager/Business Analyst

Responsibilities:

• Performed system administrative activities such as creation of site collections, customized team sites, document libraries, and customized lists for both intranet and extranet web applications
• Designed the physical infrastructure for the SharePoint farm and designed logical information architecture for the business needs: site wireframes, custom site templates, taxonomy term store, site columns, content types, web parts, navigation
• Developed requirements documentation; created technical design documents, performed individual system and application testing and implemented plans and timelines for small to complex projects for all SharePoint 2010 initiatives
• Provided technical support for the staging and production environments by utilizing out-of-box functionality while determining need for SharePoint API and web services utilizing full SDLC
• Manage off-shore development team for creative solution design approach for out-of-box or custom ASP.Net SharePoint solutions to meet specific business requirements as users requested
• Researched and coordinated SharePoint 2010 vendor solution demos for intranet, extranet and internet sites (SiteCore, Adobe/Day, Microsoft, Idera, Websio, Knowledge Lake, Yammer)
• Tested and implemented SharePoint 2010 third party products: backup and restore, enterprise security manager and performance diagnostics (Idera) along with additional tools for content migration and information architecture (MetaVis), implemented document preview (Websio)
• Developed the service level agreements for individual sites and SharePoint farm restores in conjunction with Confidential standard SQL Server backups while testing disaster recovery plan
• Conducted content migration planning and execution for existing UNIFEM customized PHP developed intranet into a dedicated SharePoint 2010 site collection, while maintaining security and enhanced search functionality.

Production Support

Confidential

Responsibilities:

• Maintenance of entire SharePoint 2010 farm with scheduled/unscheduled troubleshooting efforts with the hosting provider ( Confidential ) to insure operational issues resolved successfully in a timely manner and escalates appropriately when necessary.
• Overall responsibility as the primary focal point to gather and document requirements, manage developers and consultants for custom solutions, insuring stable, acceptable performance levels
• Designed and developed dedicated extranet Confidential projects site utilized for all staging and production issues tracking as well as assigned project tasks updateable by a triage of Confidential SharePoint administrators, off-shore development team, and on-site SharePoint project manager
• Managed all custom application solution deployments between environments: development, staging, and production, while conducting custom training sessions with application focal points
• Project managed all development and operational tasks related for production SharePoint 2010 intranet and extranet collaboration platform; service packs, third party and custom solutions
• Diagnose system performance architecture ( Confidential ), 3rd party backup & analysis tools (Idera) and content migration between sites (MetaVis), power-user customizable workflows (Nintex).
• Technical assessment on the migration of on-premise SharePoint platform to public cloud computing by analyzing migration options to Office 365 and Windows Azure including the upgrade from SharePoint 2010 (on-premise) to SharePoint 2013 (cloud) with initial testing and integration with Yammer enterprise social networking tool.

End-User Support

Confidential

Responsibilities:

• Using effective and efficient analysis, performed troubleshooting and provided best practices solutions and guidance to entire user base related to the development and support of the enterprise SharePoint 2010 environment with relation to Active Directory, SQL, and IIS.
• Trained over 200 individual users and business unit focal points via classroom and one-on-one methods: site customizations, page creations, and document management collaboration
• Designed and developed completely customized project management application on SharePoint for technical issue tracking and resolution, change requests, project documentation and tasks.
• Conducted business requirements sessions with senior management and section focal points to address business needs and opportunities available in SharePoint or via custom solution options
• Managed the SharePoint help desk team members utilizing Zendesk help desk software, regarding project/task priority, providing technical assistance and best practices guidance.

Confidential

SharePoint Administrator/Project Manager

Responsibilities:

• Automated the installation and configuration of multiple farms using STSADM/XML scripting
• Daily intranet/extranet technical administration (production, staging, development, integration)
• Migrate SharePoint 2007 staging sites to production via Content Deployment Wizard(CodePlex)
• Replicated content databases between multiple farms using AvePoint’s DocAve Replicator Tool
• Developed custom & automated schedule deletion tasks of IIS/MOSS log files (Forfiles scripts)
• Documented and applied custom developed SharePoint features & solutions for intranet farms
• Maintained custom change log of all production extranet infrastructure changes and issues list
• Daily interaction & troubleshooting with the Knowledge Management team for existing extranet
• Created step-by-step screenshot documentation of entire installation/configuration of intranet
• Install, configure 3rd party vendor products (Bamboo, DocAve, Interwoven) - intranet/extranet
• Created & maintained entire SharePoint 2009 Microsoft Project 2007 implementation schedule
• Analyzed & recommended SQL Server 2005/2008 database capacity planning of multiple farms
• Troubleshoot 3rd level SharePoint issues (intranet/extranet) - Microsoft Premier support teams

Confidential

SharePoint Administrator/Project Manager

Responsibilities:

• Daily maintenance of multi-farm infrastructure yielding 99% uptime service level agreement
• Applied service packs and cumulative updates to the production & staging SharePoint farms
• Responsible for the installation, deployment, configuration, & capacity plans of multiple farms
• Developed custom backup scripts & handled all backups and restores via AvePoint software
• Documented and applied custom developed SharePoint features & solutions for internet farm
• Maintained custom change log of all production system infrastructure changes and issues list
• Configured and documented the custom internet solutions for production and staging farms
• Installed, configure vendor products (Bamboo, Media Rich,) & custom ASP.NET applications

Confidential

SharePoint Specialist/Project Manager

Responsibilities:

• Installed, configured SharePoint 2007 against SQL Server 2008 with custom site definitions
• Conducted business analysis: requirements gathering & functional specifications documents
• Utilized project management MS-Project plans focusing on scope, quality, costs, forecasting
• Created weekly project status reports for external customers (SharePoint & SiteCore projects)
• Performed SharePoint pre-sale customer requirements gathering & post-sale technical support
• Planned business development options to expand customer base via consulting & marketing
• Presented SharePoint 2007 PowerPoint to internal C-level personnel and external customers
• Consulted management and developers on SharePoint Deployment Planning Services (SDPS)
• Conducted technical interviews for potential employees for SharePoint developer positions
• Created customized customer training on SharePoint Designer 2007, workflow development

Confidential

SharePoint Engineer / Project Manager

Responsibilities:

• SharePoint 2003/2007 team leader delivering custom solutions to multiple external customers
• Consulted SharePoint 2003/2007 customers on physical/logical architecture design planning
• Implemented custom SharePoint 2007 small & medium server farms against SQL Server 2005
• Performed SharePoint 2007 3-day customer strategy/architecture design sessions using SDPS
• Presented customer SharePoint 2007 PowerPoint slides, feature demonstrations at Microsoft
• Liaison between project stakeholders/business units/I.T. to confirm all business requirements
• Thorough understanding of interpreting business needs translated into functional specification
• Establishing the technical vision and analyze tradeoffs between usability & performance needs
• Decisive evaluation of information gathered from multiple sources, reconcile business conflicts
• Decompose high-level information into details, abstract low-level info to general understanding
• Architect custom document management system via features & solutions using content types
• Created customer statement of work documents containing project deliverables & timeframes
• Conducted customer pre-sales for initial business requirements & product functionality demos
• Implemented custom SharePoint scanning solution using Knowledge Lake 3rd party web parts
• Installed, configured, deployed Microsoft Learning Gateway Kit’s custom CodePlex solutions

Confidential

SharePoint Specialist/Project Manager

Responsibilities:

• Solely managed daily operations & development for SharePoint 2003 intranet portal projects
• Conducted weekly intranet portal business requirements gathering with senior management
• Custom development of project management portal using CorasWorks ’06 Developer Suite
• Integrated WebFOCUS web-based reporting product with SharePoint 2003 via web services
• Managed multi-platform (Mainframe, UNIX, Windows) QA testing of web database product
• Database adapter product integration & testing on in-house middleware application servers
• Directly handled 2nd level phone technical support for domestic and international customers
• Specialized in multi-user in-house database web applications on Novell & Windows NT 4.0