PROFILE
More than a decade experience in Information Technology Industry, Technically sophisticated and business savvy IT professional with "hands-on" internet, IT services, IT management and network technologies expertise. Maintain focus on achieving bottom-line results while formulating and implementing technology solutions to meet a diversity of needs. Superior record in delivering simultaneous large-scale, mission-critical projects on time and under budget Team based management style and excellent interpersonal/communication skills. Hold an over-expanding portfolio of qualifications covering IT Governance, IT Management, IT Operations, Hi-Tech Systems, Ecommerce and Construction and Engineering. Flexible in responding to the changing IT Industry with ability to "wear multiple hats" in effort to meet / exceed corporate goals and challenges

SUMMARY
Well versed with MOSS 2007 Installation, Configuration, Administration, Architecture, Customization, Site Templates, Site Definitions, Taxonomy, Metadata, Content Management, Retention policies, Collaboration, Workflows, Custom Web Parts, Reports, BDC - Business Data Catalog, Search Scopes, InfoPath Services, Master Pages, Content Types, Features, Excel Services, Interactive Media Manager (IMM). Implemented KnowledgeLake Enterprise Content Management Solution

Experienced in Gathering, Analysis & Management of Requirements, Business Re-Engineering, Functional Analysis, Systems Analysis and Design, GAP analysis, Writing BRD’s, SRS’s, SDS’s, Implementation Plans, Quality Assurance / Test Plans, Training Documents etc..,

Proficient in Business Critical Processes involved with a heavy volume of customer base, Single Sign on (SSO) and other proprietary applications.

Good knowledge over User requirement specifications and converting them into system requirements, preparing Requirement Analysis, Functional Specifications, design document and program specifications.

Proficient in Risk Management planning which includes Risk Identification, Assessment, Risk Analysis, Reporting, and Risk response/monitor/control.

TECHNICAL SKILLS:
MOSS 2007, Windows Server 2008 R2, SQL Server 2008, SharePoint Designer 2007, Lightning Tools, BDC Meta Man, Nintex Workflows, ControlPoint, DocAve, InfoPath Forms 2007, KnowledgeLake ECM, Metalogix Migration Manager, Mindjet, Silverlight.

Windows 9x, 2000, NT, XP, Vista, UNIX, Linux, DOS

Oracle, Teradata, DB2, SQL, MS Access

WinRunner, LoadRunner, SharePoint, HP Quality Center, Workbench, Clarity, CaliberRM

Adobe Photoshop, MS Office, MS Project, MS Visio, Requisite Pro, Rational Rose

Rational Unified Process (RUP), Joint Application Development (JAD), PLM, SDLC, ITIL, SOA, OOAD, Agile and eXtreme

TRAININGS & CERTIFICATIONS
ABCD - Absolute Customer Driven Training

YLDP - Young Leadership Development Program

BLB - Breaking the Learning Barriers

CCNA - Cisco Certified Network Associate

PROFESSIONAL EXPERIENCE

Confidential,Palm Beach Gardens, FL SEP ’09 – TILL DATE
SharePoint Consultant
Implementation of MOSS 2007 was one of the Technology Initiatives for Dycom in FY ’09. I am currently part of the Data Management Group and implemented SharePoint Solutions for its 30+ operating subsidiaries that serve customers in 48 states with a workforce of more than 19,400 employees in more than 450 locations.
Major implementations include Enterprise Portal, Company Portal/s, Communities of Practice, and Intranet Conversion/Migration.

Major Contributions:
Implemented KnowledgeLake ECM Solution, Developed Custom Web Parts,
Evaluated vendors like Quest, Axceler, AvePoint etc.., for SharePoint Administration Tools based on Business Requirements Vs Solutions offered.
Streamlined User On-Boarding Process for new users, this involved Security Request Forms, Setup of AD Security Groups, and SharePoint Groups for the corresponding Site/s.
Developed metadata for taxonomy like category, classifications, tags, types, short description, long description etc., Refined taxonomy synonyms to improve search relevancies.
Proposed “One RFC - One Request” to the management that helped identifying number of enhancement requests vs. support issues.

Confidential,Redmond, WA APR ‘08 – AUG ‘09
SharePoint Consultant
Was part of the MacBu and Windows Server Team in the latest Release of Microsoft Server 2008 R1 and R2 (Code name: Longhorn) to Design, Develop and Administer Team Portals as per the business needs.

Major Contributions:
Helped in planning and execute detailed tasks on projects related to implementing and extending SharePoint solutions. Installed, configured, and provided support on SharePoint Portal Server. Analyzed content and user needs, and offered out of the box and custom solutions.
Designed Workflows based on conditions and business rules/logic and Layout for Home Page to include revisions to initial wireframe.
Followed business guidelines and designed Banners, Created Nomination Tool (InfoPath Form) for submitting the Case studies. Worked with Infoweb knowledge center and developed custom web part to roll up the content from multiple sources and present it to the Executive Dashboard.

Confidential,FT. Collins, CO FEB ‘07 – MAR ‘08
Acquisition: 1 - Opelin

Lead Migration Consultant / Ecommerce Business Analyst / Project Manager

Served in different roles in the recent acquisitions of HP. Worked as Lead Migration Consultant for Opelin and Bitfone and as a Ecommerce Business Analyst in VoodooPc acquisition/integration projects. Based on performance I was given an opportunity to work as a Project Manager for Silverwire acquisition.

Major Contributions:
Prepared and present Cost Estimations, Cost Benefit Analysis on build vs. buy to the sponsors. Researched / Investigated the most appropriate Problem-Solving Solutions that are right for the business, and Integrate solutions within the Factory Model to support the Migration Process. Developed a Factory Approach Model to make Migrations easy and simple by re-using templates and documents, participated in custom solution development to migrate the document properties (Meta information) to SharePoint
Prepared Detailed Document of Field mapping and presented it to the clients. Identified the fields on Defect Tracking Applications like Bugzilla, Mantis BT, Test Director on the legacy applications (Source systems) that needed to go on to the go-forward application (Target Systems) i.e., HP Quality Center.

Confidential,Minneapolis, MN SEP ’05 – JUL ’06 SR. Business Systems Analyst

As part of Core Team (Enterprise Architecture) the Goal was to improve efficiency of TTS teams in completion of projects by leveraging Re-Use of Technology, Applications, and Project Information. Target Technology Services concurrently has over 400 projects at any given day of the year and the Project “Repeatable Infrastructure Patterns” goal was to leverage and reuse the existing project documents, artifacts etc., the application RIP was built to fulfill the business needs.

Major Contributions:
Gathered information on what Data needs to be reflected on the Repository to help the user navigate efficiently on the application. I worked with Project Manager, Technical Architects, Network Engineers, Development and Testing Teams in negotiating and setting deadlines on the assigned Tasks. Tracked and Reported Team/Individual progress and took appropriate action to complete deliverables on time. Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements

Confidential,Atlanta, GA JUN ‘04 – JUL ‘05

Business Systems Analyst
Technical Support Process of DSL and Dialup Internet Services were outsourced to off-shore Companies namely Satyam (CMM level 4) and Wipro in India and Convergys in Manila, Philippines. Project’s main aim was to build an Intranet CRM Application on Siebel with a SSO capability (Single Sign On) which would be used by all level of employees (Technical Support) during the operations phase.

Major Contributions:
Worked in a team of 5 to design and build a Prototype of proposed CRM and presented to the company stakeholders for the sign off. Analyzed the specifications of the project, Designed technical document of the mappings, unit test case document showing the test cases and expected results
Visited vendor locations and provided training to all level of users before Go Live date. Identified Miss-Routed calls, performed Root Cause Analysis and suggested changes in the current IVR System to have the customer directed to the right department.

Confidential,Austin, TX APR ’03 – MAR ‘04 Business Systems Analyst / Quality Analyst

I was part of Process Re-Engineering Team of 9 with primary focus to identity the Process Gaps by analyzing the regular call volume, Customer Satisfaction Reports and Internal Quality Audits from various support centers located in Malaysia, India and USA and come up with multiple solutions to decrease incoming call volume.

Major Contributions:
Find out where GAPs exist in the infrastructure. Learn how these GAPs affect business processes, personal productivity, and company results. Investigate the most appropriate GAP-Closing, Problem-Solving Solutions that are right for the business, and Integrate solutions within the Business Framework to support the organization in achieving set goals. Defined, recommended and gained approval for the enterprise, as well as project level test strategies making Tradeoffs on risks as needed. Identified, and implemented process improvements as they related to the Software Development Life Cycle (SDLC). Assessed test (verification and validation) practices, standards, processes, and skills at the Enterprise and Project level

Confidential,KL, Malaysia JAN ‘01 – FEB ‘03

Project Coordinator (Knowledgebase in Call Center)

Project goal was to increase the productivity of the agents to provide faster and accurate support to the customer by resolving the customer\'s issue on the first call itself. In this way we could determine every individual analyst\'s capability, productivity and work skills. In case the analyst needed some more training on concepts right from customer service to technical troubleshooting, he would be trained to increase customer satisfaction.
Confidential,AP, India APR ‘99 – NOV ‘00

Mentor (Call Center Operations)

I was involved in preparing Technical Training Modules, Training New Recruits and Conducting Assessment Tests, Refresher Training Sessions, Generating reports on quality and CE, preparing Action plans for the team members and helping them in meeting / exceeding the expectations.

Sr. Technical / Customer Support Specialist (Call Center Operations)

Worked on high technology systems like IBM Mainframe Applications, Lotus Notes Administration, and Exchange 2000 migration, Administration for Remote Access Software like Virtual Private Networks, Windows Terminal Server and Administered Single Sign on Applications (SSO Solutions)

Technical / Customer Service Representative (Call Center Operations)

Providing IT support to GE Power Systems end users as an analyst. Core responsibilities included troubleshooting all Microsoft Applications, OS, Hardware (Laptop, Desktop), VPN, and business specific applications like IBM Mainframe issues reported by the end user. Other responsibilities include monitoring Critical servers for the business and report any outages with it and ensure a quick response time, hence providing and end-to-end support.

ACHIEVEMENTS

• Passed Certificate Examination (Part-A) held by Ministry of Defence, Government of India (National Cadet Corps – Indian Air Force).
• Participated in Combined Annual Training Camp Phase 1, Air Wing Competitions. Launching Competitions VSC-92 conducted by National Cadet Corps – Indian Air Force.
• Received \'POB\' by the Client Bellsouth Internet Services for High Productivity and Result Oriented Performance.
• Received \'POB\' for Internal Customer Delight at Nipuna Services Ltd., (Satyam).

EDUCATION

• MBA – IT
• B.SC – Computer