EPM Resume Resume Dunwoody, GA - Hire IT People

SUMMARY
A successful EPM Application Manager – Consultant, with expertise in customer liaison, training, SharePoint and Project Server implementations and management.

REPRESENTATIVE ACHIEVEMENTS
Confidential,Dunwoody, GA 2009-
MS Project Server 2007 Consultant
Technical consultant for MS Project Server implementation within a MOSS / WSS 3.0 environment for over 1000 users. Performed requirements analysis by leading requirements gathering sessions, interviews, and group sessions. Designed MS Project Sever based EPM system by configuring MS Project server views, custom fields, graphical KPIs, formulas, macros, security, resource pool / active directory integration, data analysis as well as PWA, OLAP reporting. Authored and delivered user process documentation and performed training for project managers, resource managers as well as PWA users. Customized PWA home page, created project information dashboards as well as customized SharePoint based project workspaces. Worked with IT department to develop and implement system maintenance and recovery plans. Consulted with PMO department to customize Project Professional client, as well as designed project plan templates to insure project plans were created to map to client project management methodology. Microsoft trained on Project Server 2007 and Portfolio Server 2007.
Confidential,Atlanta, GA. 2006-2008
MS Project Server EPM / Sharepoint Administrator
Technical lead for Microsoft SharePoint roll out to over 1800 users. Developed and managed 40 SharePoint sites. Designed and provided training for users and site owners. Provided pre and post implementation support. Authored technical / training documentation for users and site owners.
Technical lead for MS Project Server roll out to over 275 users. Worked with Project Managers to ensure Project Server was configured correctly to capture and track pertinent data. Also configured security, custom views, data analysis reports and application variables. Developed training plan and provided training for project managers, resource managers as well as PWA users. Authored technical / training documentation for Project Managers, Resource Managers and PWA users. Provided post implementation support for all EPM users.
Technical Engineer for Project Server based resource management initiative. Designed and implemented methodology for using MS Project server as a resource management and availability forecasting tool. Designed and performed training for Resource Managers and Executives.

Confidential,Alpharetta, GA.1999 – 2006
Senior Technical Support Engineer
Provided 2ndlevel support for HP’s premier corporate accounts, supporting client’s IT staff on technical issues related to corporate wide software problems, software roll outs, patch management and advanced end user issues.
Supported all Microsoft Desktop business applications as well as Microsoft Desktop, Server Operating Systems, and Adobe Products.
Made it possible for the PC applications group to provide support for MS Project Server and Share Point Team Services.
Selected for OEM training on the Microsoft Training Campus to learn how to install and support MS Project Server as well as the necessary infrastructure for Project Server such as IIS and SQL server.
Became HP’s product expert on MS Project Server deployment, usage, and support.
Confidential,Norcross, GA. 1996–1999
Special Projects Engineer, Supervisor Help Desk
Created and maintained a database for an NT based Point of Sale Application.
Tracked and tested new software versions as well as communicated software issues to both the software vendor and the project manager.
Key project leader consolidating five platforms and seamless migration into one operating system.
Provided 2ndlevel support and training for Windows NT based Point of Sale Platform and training the help desk staff on the POS system.
Provided 2ndlevel support on the system as well as on-call after hours support.
Scheduled and ensured POS equipment installation and proper configuration, including oversight of contracted companies to install and configure the POS hardware, software and networking equipment correctly.
Senior Help Desk Engineer
Trained help desk staff on multiple POS platforms.
Provided 2ndlevel support on POS systems as well as store office computer / networking issues.
Configured and maintained call tracking software and help desk metrics reporting.

EDUCATION AND PROFESSIONAL DEVELOPMENT
B.S., Management Information Systems

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