Objective:

• I seek the opportunity to coordinate and manage IT services.
• ITIL Foundatio V.3 Certification
• Windows Server, Exchange Server, and Sharepoint
• Applicatio Packaging and Deployment
• Automated Desktop Imaging and Distribution
• Desktop and Applicatio Virtualization
• Microsoft Remote Desktop Services
• LAN/WA administration
• VB Scripting and Powershell
• Network Security
• Web Services
• Novell, Linux, Macintosh OS X, AS/400 support
• Blackberry Enterprise Server

Senior Desktop Systems Engineer

confidential

• Lead the Windows 7 deployment team of contract technicians to migrate user data, re-image PCs, and install applications.
• Devise desktop deployment strategies for the Windows 7.
• Package applications for Windows 7 using Flexera AdminStudio.
• Deploy applicatio packages via LANDesk.
• Support the Citrix-hosted EPIC application.
• Implement the User State Migratio Tool USMT to copy user files and settings from Window XP to Windows 7.
• Defined, tested, and documented the automated migratio process from Windows XP to Windows 7.
• Hired, onboard, and mentored a team of temporary technical resources i preparatio for the Window 7 deployment through pilot stage.
• Trai new service desk technicians.
• Engineer desktop solutions hospital user community.
• Discover, input, and participate i the maintenance of configuratio items CI consisting of network devices i ITSM.
• Generate scripts to discover user data i the environment for analysis to produce data size and type information.
• Advised project managers o hardware upgrade requirements.
• Work alongside the virtualizatio engineer to test VDI solutions.
• Coordinate with and prepare the service desk and technical support teams for the Windows 7 deployment.
• Work independently withi a larger IT infrastructure team and contractors to engineer and deploy desktop solutions without impacting the work flows of doctors, nurses, and hospital administratio staff.
• Attend Change Control Board meetings to communicate planned changes to the desktop environment.

Consulting Senior Systems Engineer

confidential

• Engineer a proof of concept of Microsoft Remote Desktop Services RDS to deploy virtualized desktops and applications.
• Demonstrate the use of Hyper-V and RemoteApp to deploy Internet Explorer 6 and other legacy applications to facilitate a successful Windows 7 deployment.
• Create the desig document for the deployment of a enterprise Virtual Desktop Infrastructure VDI .
• Automate the deployment of Microsoft System Center Configuratio Manager SCCM 2007 primary and secondary servers o the Server 2008 platform using Powershell.
• Rigorously test documented server build process to ensure clarity and completeness.
• Develop the desig document and define hardware and software specifications for America Airlines' deployment of System Center Service Manager SCSM .
• Support the America Airlines IT manager and system architect with vendor management tasks and storage solutio purchase.
• Engineer the deployment of a data migratio tool to PCs as part of a 35000-unit deployment, including developing a Visual Basic script to customize logging and reporting functions using a .ASP web front end and Microsoft SQL database.
• Utilize HP DCS to host custom configuratio for automated server builds.
• Develop knowledge and skills to become a subject matter expert for any Microsoft back office product licensed by America Airlines to deploy and manage desktops.

Senior Client Services Technician

confidential

Problem management.

• Incident management.
• Serving as backup resource to the service desk analyst to generate reports i BMC Remedy.
• Engaging i special infrastructure support projects.
• Script automatio utilities to support junior technicians.
• Tutoring the service desk and junior technicians.
• Engineering desktop solutions
• Independent Consultant

Projects:

confidential

• Consulted with the customer Compucom to identify additional key players to deploy Windows Vista to 3000 users.
• Recommended strategy for desktop deployment and user data migration.
• Set up environment for User Acceptance Testing UAT .

confidential

• Deployed the corporate workstatio image to two Johnso and Johnso business units.
• Optimized the standard deployment process to increase desktop imaging output through pre-staging and concurrent builds.
• Trai new technicians o the standard process and lessons learned.

confidential

• Assess the customer's desktop deployment strategy and promote Dell Services solutions.
• Utilize BMC Remedy Configuratio Management Database CMDB to follow the customers Change Management procedures for routine system updates.
• Utilize Dell and Microsoft tools to reduce desktop deployment cost and achieve standardization.
• Create and maintai a single global corporate desktop image for the customer i order to increase manageability and drive dow costs.
• Create/modify scripts used to automate the building of the customer's global corporate desktop image.
• Automate user data migratio during hardware migratio using Dell Data Direct or Microsoft USMT.
• Work with the customer's Electronic Software Distributio ESD team to package and test monthly patches for Windows operating systems.
• Centrally package, test, and distribute software applications.
• Act as liaiso betwee technical personnel and executive management to communicate IT challenges.
• Desktop virtualizatio consulting.
• Originator of Enterprise Desktop Power Management offering.
• Assist customers to define goals and challenges i migrating to Windows Vista as they pertai to the customer's networking environment, taking into account planned network changes, organizational framework, and network infrastructure.
• Discover customer's hardware and software inventory and rationalize customer's software applications i preparatio for a Vista migration.

Sr. Network Administrator

confidential

• Managed hardware refresh.
• Built Corporate Windows XP image.
• Troubleshoot and resolved desktop and network issues.
• Worked with vendor to install new voicemail system.
• Ordered new and replacement parts.
• Interviewed and hired helpdesk personnel.
• Coordinated network moves.
• Remotely set up and support new sales offices.

Network Administrator

confidential

• Supported and assisted i Active Directory migratio from Server 2000 to Server 2003.
• Supported and assisted the migratio to Exchange 2003.
• Troubleshoot and resolved desktop and network issues, including hard drive failures, recurring network connectivity failure, UPS failure, corrupted E-mail stores, and Terminal Services issues
• Implemented Microsoft Internet Security and Acceleratio Server 2004 for VP access to fill immediate need for more secure VP access.
• Created VP tunnels o Cisco PIX and Shiva VP appliances.
• Ordering new and replacement parts.
• Managed DNS and NATs

Network Specialist

confidential

• Successfully designed, tested, and implemented a Windows NT 4.0 to Server 2003 Active Directory multi-site migration.
• Successfully migrated from Exchange 5.5 to Exchange 2003 for multi-site email system.
• Implemented GFI MailEssentials spam filter with 90 effectiveness.
• Implemented GFI MailSecurity virus scanner for email with two scanning engines.
• Orchestrated the spin-off of a major divisio with complete setup of servers, workstations, firewall, printers, cables, VP connections.
• Implemented VB logi script.
• Implemented RAS, DHCP, Dynamic DNS, SUS, Network Printing, Network Scanning.
• AS/400 terminals and terminal emulators.
• Implemented Blackberry Enterprise Server.
• Implemented Polycom video conferencing.
• Wireless networking and security.
• Support for Macintosh OS X.
• Implemented Linux server for FTP and Web Hosting.
• Maintai NATs o Cisco router.
• Built SharePoint Server.
• IT Consultant

Projects:

confidential

• Led a ZENWorks applications integratio team i a Novell and Windows NT environment.
• Reorganized client's NDS tree to allow access to ZENWorks applications from users' offices and remote sites.
• Package and push applications to desktops using Novell Applicatio Launcher NAL
• Troubleshoot and reengineered integrations of desktop applications
• Responsible for the creatio of workstatio and laptop builds
• Created printing environment withi NDS using HP JetDirect, Xerox CentreWare, and Intel NetPort Manager software
• Created NDS user and workstatio policies
• Created and modify logi scripts
• Distributed PCs using Ghost and SID changing software

confidential

• Set up NDS/ZENWorks servers for applicatio integratio and testing
• Set up NT server for file sharing and printing
• Acted as part of management team charged with the responsibility of building and maintaining computing environment for 40 applicatio integrators, testers, business analysts, managers, and support personnel
• Advisor to integrators o NDS, NAL, and Windows OS's, and ZENWorks applications integratio .aot/.axt, .dll conflicts, methodology, file rights, NT registry, etc
• Troubleshoot LA problems

confidential

• Rolled out 200 NT workstations with pre- and post-rollout support
• Provided support for applications and implemented bug fixes

confidential

• Provided second level server support for 20,000 Pfizer users.
• Identified cause of persistent logi script executio failure.

confidential

• Troubleshoot Windows NT servers and printers
• Advised LA administrators o migrating network from Netware to Windows NT domain
• Assisted the implementatio of Microsoft Exchange for local and remote mail users
• Assisted the implementatio of point-to-point tunneling protocol PPTP for remote access via Virtual Private Network VPN
• Implemented directory replicatio to replicate logo script across domai controllers
• Resolved TCP/IP printing issues

confidential

• Migrated clients from WFW 3.11 to Windows 95
• Built and optimized Intel x86 single and multiprocessor client systems.
• Supported Office 95, MS Mail, Lotus Organizer, RightFax, and DataFlex database
• Managed Novell 3.12 servers
• Managed MSMail post office

Technician

confidential

• Built and upgraded PC hardware including HP, Compaq, Digital, Dell, and clones.
• Built and upgraded Macintosh hardware.
• Upgraded IBM, Toshiba, TI, NEC, and Macintosh laptops.
• Installed Windows for Workgroups, Windows 95, and Windows NT o PC and PC laptops
• Installed MacOS and Windows 95 o Macintosh PowerPCs.
• Built and upgraded Windows NT o HP and Compaq servers.
• Custom installed ethernet cabling at client site
• Technical support for sales and administrative staff

Technician

confidential

• Produced training manuals using Macintosh PowerPC, Claris Works, Photoshop, and Xerox high speed color copier
• Provided technical support for Macintosh PowerPC users o a Appletalk network