Technology Skills

SharePoint, MS Project, MS Visio, MS Access, Crystal Reports, PeopleSoft, MS Word, MS Excel, MS PowerPoint, ,and a variety of Learning Management Systems including eCollege aka Pearson Learning Studio, Blackboard 8 and 9, Moodle, Angel . Also course development tools such as Lectora, Adobe Captivate, Articulate, Softchalk.

Professional Experiences

Confidential

• Providing operational oversight and strategic planning for the college online program
• Serve as the Blackboard Administrator
• Provide Technology Professional Development for Faculty
• Work with marketing on promoting and growing the online program
• Work with Tool Vendors on Integrations into the blackboard LMS
• Lead staff of Academic Resources department

Confidential

Project Manager

• Manage large LMS and Talent Management implementations for Fortune 50 companies.
• Serve as lead from need/gap analysis through full SDLC lifecycle and review.
• Created and managed all timelines, staff allocation, deliverables, reporting.
• Regularly led interactions internal and with external facing customer.
• Developing a standardized set of documentation and workflows between departments
• Manage Technical IT and Implementation projects for a variety of customers
• Coordinated QA Processes necessary for FDA level systems validation for platinum customers.
• Developed IQ Validation Scripts, Installation Plans, and Client Documentation
• Worked with the client to ensure IQ Validation Scripts were executed correctly and delivered per FDA regulations.
• Lead all disaster recovery projects for platinum level customers.
• Interfaced with engineering teams and planned project work for Offshore and US Teams.

Confidential

Project Manager

• Managed project cue of approximately 50 projects, work with internal stakeholders to prioritize project cue and facilitated project assignment with IT.
• Managed allocations/budgets/timelines/schedule
• Created and distributed standard reporting for project on agreed upon intervals.
• Brought to completion to long term systems projects that had impact on all students and advisors.
• Led projects to make significant changes to the Student Information System.
• Provided systems support for the office.
• Automation of Processes and Procedures for granting and managing access to Student Information System per FERPA Regulation.

Confidential

Project Assistant

Duties:

• Meeting management including setting up, scheduling, materials creations, minute taking and distribution.
• Deliverables Management- Maintaining SharePoint Repository and Dimensions Repository
• Support team of 20 analysts-QA Work, Administrative Tasks

Confidential

Project Manager/Program Director,

Accomplishments:

• Grew online faculty from 32 to over 80.
• Modified online hiring, training, and review process for faculty.
• Developed a revised orientation program mandatory for all new online students.
• Developed a more objective and automated faculty load assignment process.
• Served as Online Registrar for the distance learning program.
• Managed 280 sections with 80 faculty and 5000 academic enrollments per quarter.
• Managed 1000 Orientation registrations and completions per quarter.

Duties:

• Human resources duties for faculty screening, hiring, training, performance review, payroll, and termination .
• Managed online orientation program for all new online students.
• Supervised curriculum developers.
• Administered college learning management system LMS
• Served as point of contract for various levels of campus staff for troubleshooting issues for students, and scheduling issues.
• Developed and revised online courses.
• Developed special project deliverables for campus and program management.

Confidential

Project Manager

Accomplishments:

• Led Project to streamline source code vetting between development organization and operations contractor.
• Created PMO procedures for a new contract, defined deliverables, tracked project task orders and ensured all deliverable artifacts were measured, created, and delivered in timely manner for three Government Task Order Contract.
• Led efforts to incorporate several data sources into existing warehouse, including census, geo-coding, and NDI data.
• Vetted and Recommended collaboration software for CMS Implementation.
• Assisted with logistical side of Data Center Rebuild Budget 15M .
• Facilitated transition of contract to BCSSI from IFMC in regards to workforce management.
• Assisted with planning and setup of IVR and call routing, queue creation, agent assignments.

Duties:

• Provided project management support for Infrastructure Production Operations of Medicare contract.
• Developed and maintained tracking of all production jobs.
• Created and managed deliverables and project plans.
• Gathered Requirements for new projects.
• Maintain Budgets both financial and contract hours assigned and used.
• Interfaced regularly with the client, Medicare Project Officers and staff.
• Learned and used the Centers for Medicare project adapted SDLC, known as SLC.
• Developed procedures and process for contract.
• Managed complex deliverable structure for 100 deliverables on CCW contract.
• Provided support for production operations support teams: including reporting, Visio flows, schedules, budgets, task coordination and tracking.
• Managed government interests for several state QIO office moves.
• Managed call center metrics and reporting.
• 3rd Level support for Medicare OPPS Product suite.
• Representative Scheduling, adherence management, and forecasting.
• Crystal reporting for call center productivity reports
• Documentation of help desk procedures and systems

Confidential

Manual QA Tester

Accomplishments:

• Successfully helped launch a new CMS Support Program for Outpatient Quality Reporting.
• Proposed and developed call center metrics processes, procedures, reporting, and adherence for 50 seat help desk.

Duties:

• 2nd Level Support of End Users using OPPS Product Suite
• Department Project Administration
• Workforce Management and Management Reporting
• Representative Scheduling, adherence management, and forecasting
• Crystal reporting of call center statistics
• Worked with manager and initial team to launch the OPPS Program.
• Developed all documentation, policies and procedures for the OPPS Program.
• Created materials and trained call center staff on OPPS Standard Operating Procedures.
• Also served with 3 others to handle to launch with very large volumes of tickets.
• Served on cross-departmental project teams as support representation
• Tested OPPS/IPPS systems from test scripts
• Worked with senior testers to rewrite test scripts and QA review of scripts.