Profile

• Enjoy working in a team environment while using my excellent communication skills
• Motivated, quick learner, and calm under pressure
• Coordinated the implementation of various projects
• Project lead through all stages of development
• Understand methodology and documentation efforts
• Worked as programmer, analysts, and lead in multiple atmospheres
• 15 years industry experience

Skills Overview

• Environment: Lotus Notes, MS Word, Excel, Outlook, Project
• Management, ITIL
• Languages: COBOL, COBOL II, MicroFocus COBOL, JCL, SQL, Easytrieve, PL/I, QUIKJOB
• Databases: DB2, VSAM files, IDMS, IMS/DB, MS Access

Experience

Confidential

Environment: ITIL, Sharepoint, MS Word, Excel, Outlook, Project Management, .Net, Mainframe

Successfully created a Release Process from scratch which is used for all software deployments. The Release Process includes touch points, communications, timelines, milestones, metrics, and validation.

Activities included:

• Manage all aspects of each Release.
• Developer of timelines and Release dates.
• Maintain expectations and Release controls.
• Update documentations, gather metrics, and work with all roles within the company while providing support and training.
• Build credibility, establish rapport, and partner with Change Management to review change requests via CAB.
• Provide insight, knowledge of companywide changes, and guidance for projects and service requests during all phases of the Service Development Life Cycle.
• Serve as liaison between the business and IT and hold standing meeting in order to share the Release Package details and maintain full disclosure among all lines of business.

Confidential

Environment: ITIL, Lotus Notes, MS Word, Excel, Outlook, Project Management, ITIL

Successfully led the deployment of several Releases Packages ranging from 10,000 to 50,000 hours within the Information Technology Service Management ITSM Release Management structure over the past 5 years.

Activities included:

• Working with Change Management Review Board to evaluate and install production emergency fixes.
• Creating and executing Process Improvement plans that mature activities within the ITIL framework.
• Presenting Release Package Implementation Readiness and Post-Implementation Recaps to stakeholders including Directors, Sponsors, Senior Management and Change Advisory Board CAB .
• Achieving 30 improvement on Early Life Cycle Product Support responsiveness by streamlining Call Flows for incident and defect management between 1st, 2nd, and 3rd level support.
• Coaching Project Managers within Releases Packages on developing and executing Implementation Plans for Software and Hardware projects, based on analysis of Client environments and Business needs.
• Partnering with Change Management in defining Major and Minor Release Packages. Serving as the escalation point for all Release package implementation and deployment problems.
• Partnering with Change Management to review and evaluate Requests for Changes.
• Building Credibility, establishing rapport, maintaining communication and successfully managing expectations with internal and external stakeholders.
• Developing and successfully managing all Release, Deployment and Early Life Support plans and activities including: Schedules, Issues, Risks and Dependencies.
• Conducting Business Partner conference calls focusing on Checkout progress, defects, issues, and resolution updates on Implementation day and Post Implementation Week.
• Developing and executing Implementation Strategies to achieve the client's Business Goals.

Implementation Testing Coordinator 9/2007 12/2008:

Environment: Lotus Notes, MS Word, Excel, Outlook, Project Management

• Implemented Auto and Fire projects.
• Defined the Implementation Plan and Strategy
• Created Transition and Rollout Plans
• Reviewed and participated in Service Transition Agreements
• Managed Transition/Support team
• Ensured all deliverables are complete and in compliance to project methodology

Confidential

Global IT Applications Operations

Environment: JCL, COBOL, DB2, mainframe environment, Lotus Notes, Changeman

• Worked on the AACE team that took a corporate wide change, becomes an expert on it, and incorporated the change throughout other groups within Caterpillar.
• MCF Mitsubishi Caterpillar Forklift Systems and Saab Support
• Environment: COBOL, DB2, IMS, VSAM files, mainframe environment, Lotus Notes, Changeman, QUIKJOB
• Worked in the logistics division developing and maintaining programs for vendors.

Confidential

Systems Analyst Auto : 1 year

Environment: PL/I, DB2, IMS, mainframe environment, Lotus Notes, Outlook

Updating and maintaining programs for the Household Review area.

Implementation Testing Coordinator: 2 years

Environment: Lotus Notes, MS Word, Excel, communication, Outlook, Project Management

• Implemented a Fire Claims project PSP II - Premier Service Provider II over a 2 year period that had 7 large modules implementing separately. Set up test cases and environments during the implementation phases.
• Implemented a Fire Claims project Xactimate that upgraded a software package for thousands of users throughout the country. Wrote and executed test cases during the implementation phase. Tested software via SMS and pushed the software to the test center workstations.
• Defined the Implementation Plan and Strategy
• Wrote and executed test cases for implementation purposes
• Create Transition and Rollout Plans
• Reviewed and participated in Service Transition Agreements
• Managed Transition/Support team
• Ensured all deliverables are complete and in compliance to project
• Methodology

Module Leader: 2 years

Environment: Lotus Notes, MS Word, Excel, communication, Outlook, Project Management

• Fire Claims Premier Service Provider II project was broken down into 7 smaller modules. Each module was a mini-project that follows project methodology as a separate entity. Contractor Invoice was my module. Contractor Invoice created an Internet application where a contractor was able to enter an invoice electronically. The data entered on this application was fed into another module's database via EDI where it was routed, audited, and paid. The application was created by a third-party vendor.
• Managed module from requirements through implementation
• Communicated with the vendor
• Worked with the business side to ensure requirements are met
• Communicated with other modules and team
• Ensured all deliverables were complete and in compliance to project
• Methodology
• Wrote and executed test plans

Product/Data Modeler

Environment: IBM Mainframe, Outlook, Product Explorer internal software

• Created, tested, and implemented Life Insurance policy models. These models contain information ranging from which state the policy is for to the age of the user.
• Created models from Life rate books
• Worked with the business side to ensure requirements are met