SharePoint Administrator Resume Profile

SUMMARY

Experience as an IT Administrator for large SharePoint farms including troubleshooting and resolving problems from end users misunderstandings to larger server issues.
Goal orientated and reliable with delivering promised deliverables.
Self-motivated team player who enjoys taking on new challenges.
Strong interpersonal skills in both leadership and supporting roles.
Ability to identify, analyze and solve complex problems creatively.
Self-motivated and practical in work ethics.
Adaptable and flexible to change.
Technical mindedness and quick learning ability
Offers high integrity with a sense of humor, which helps keep attitudes and spirits uplifted in the work environment.

PROFESSIONAL EXPERIENCE

Confidential

SharePoint Administrator Administered 6 production SharePoint farms including WSS 2003, MOSS 2007 Intranet/Extranet and maintained backup and recovery for all environments.
Provided support for 1000 sites and 3000 users.
Regularly installed and configured new SharePoint environments for testing and development.
Recommended, coordinate, and performed installs and upgrades with minimal business impact.
Utilized software programs such as Avepoint's DocAve backup and restoration and SharePoint Designer to improve environment.
Proficient in Windows servers, IIS, WSS, Moss, and General Active Directory Administration.
Utilized Microsoft InfoPath forms within the SharePoint environment to create/modify forms.
Possesses wide areas of understanding including SQL, DNS, Citrix, scripting, Enterprise messaging IBM Lotus Notes .
Knowledgeable about DNS and Exchange within work environment

Confidential

Highest first call resolution percentage of Central Service Desk staff. 67 vs 53 avg
Effectively troubleshot, diagnosed and resolved problems with stressed clients.
In charge of generating monthly CSD reports for management
Prioritized workload efficiently to manage calls, emails, and other tasks

Confidential

Administered 11 of 33 schools in the district with a mixed Windows/Novell network
Troubleshot and resolved issues ranging from devices on a computer to servers and networks
Diagnostics and repair, which includes pinpointing device discrepancies, system errors, inoperable components and fixing and eliminating problem
Trained in crucial confrontations to better resolve problems with others