Summary

Professional Summary:

• A Business Operations Analyst possessing 9 years of customer facing experience supporting Information Technology and Finance based project initiatives.

• Possesses extensive knowledge of SharePoint 2003, 2007, 2010, MS Office Suite, CRM systems including Siebel administration.
• Vast experience providing SharePoint analysis, technical support and user training relating to SharePoint based initiatives.
• Highly organized self-starter with a commitment to excellence, customer satisfaction and on-time and within budget project delivery.
• Continues to acquire knowledge within SharePoint, SFDC, server virtualization, business analytics, etc.

Professional Experience:

Confidential

Role: SharePoint Developer / Business Analyst

Responsibilities:

• Led the initiative to migrate MPI intranet from SharePoint 2007 to SharePoint 2010. As a team we are in the early phase of evaluation of SharePoint 2013.
• Provided extensive SharePoint support across the organization through the use of Millennium's ticketing system.
• Performed analysis of the current state of SharePoint intranet including usage patterns.
• Developed a strategy for migrating 1500 SharePoint Portal and Team web sites.
• Provided estimates for timelines and project milestones.
• Collaborated with site owners to investigate ways to improve site usability and provide an enhanced user experience.
• Developed and implemented solutions which fully address departmental requirements.
• Conducted ad hoc training clarifying the opportunities and constraints of the SharePoint platform, particularly in relation to new and expanded functionality of SharePoint 2010.
• Currently in process of developing a training program supporting a four tiered system.

Confidential

Role: Senior Operations Analyst

Responsibilities:

• Responsible for generating reports on all levels of company performance, including frequent on the fly reports to Innoveer's Worldwide Consulting Practices Boston, New York, London, Amsterdam and New Mumbai , Finance and Marketing Departments.
• Developed, refined and distributed bimonthly company financial forecast.
• Performed an assessment of SharePoint 2003 via cloud deployment as a viable collaboration, project management and operations tool, followed by:
• Designed, developed first in house implementation of SharePoint 2003 deployment on MS Sever 2003.
• Administered SharePoint via Active Directory and SharePoint rights management.
• Advised, designed and developed custom sites and reports for all departments within the organization.
• Developed training materials for end users across organization.
• Reviewed and advised management on upgrading to SharePoint 2007 including further development with new features.
• Performed Siebel CRM administration duties now Oracle CRM .
• Participated in transition planning from Siebel CRM to SalesForce CRM.
• Administrator for SFDC Partner Portal SFDC Partner Training sites.
• Initiated and lead discovery for new PSA Professional Services Automation from Siebel CRM narrowed the field to OpenAir Netsuite or FinancialForce.
• Compiled weekly Key Performance Indicators from all projects into a master summary including a brief analysis provided to management.
• Facilitated Weekly Project Staffing meetings.
• Maintained a master staffing spreadsheet in SharePoint.
• Created, maintained, and analyzed project tracking reports insuring accurate reporting relating project budget status.
• Onsite operations management of large scale projects.
• Developed operational metrics for weekly, monthly, quarterly reports that included sales bookings, revenue, consulting and development of consultant utilization correlating to profitability.
• Supported Finance Department in project billing by reviewing and approving project status prior to invoicing, and correlation of timesheets to project revenue lines to insure accuracy of invoicing.
• Sourced and contracted subcontractors as specialized project skills arose.
• Reviewed and approved all subcontractor invoices for payment managed any discrepancies as needed.

Confidential

Role: Supervisor, Central Processing Area

Responsibilities:

• Responsible for daily operations, management of staff and maintaining inventory including equipment and supplies for animal colonies.
• Managed Central Processing Area staff: hiring, training in all aspects of standard operating procedure SOP per good laboratory practices GLP and good manufacturing practices GMP , performance reviews, discipline, etc.
• Developed a system to improve efficiency of materials received in processing area thus reducing turnaround time of supplies to clean rooms and animal breeding areas.
• Developed a system of inventory control, analysis and ordering to insure availability and timely receipt of supplies from vendors.
• Supervised daily flow of supplies perishable and hard goods to be sterilized and delivered into triple barrier clean room via autoclave.
• Supervised receipt, storage and distribution all incoming supplies.
• Performed regular, periodic testing and maintenance of facility equipment including HVAC, water purification system, emergency power generator, autoclave, boilers and high pressure washing system.
• Developed system of oversight for equipment used to run and maintain facilities, including supervision of subcontractors and regular maintenance schedules.
• Managed packaging, labeling, and shipping of products to clients.
• Managed secondary animal sales.
• Worked closely with the QA QC departments to ensure SOP, GLP, GMP and in house compliance.
• Developed SOP training schedules and system of tracking compliance.
• Wrote, revised, reviewed and implemented SOPs to ensure GLP and GMP compliance.
• Interacted with upper management and owners via weekly meeting, reports and company status reviews.

Confidential

Role: Statistician, Census Specialist

Responsibilities:

• Performed market analysis of gasoline pricing for select U.S. markets.
• Developed market graphics and layout for annual industry publication.
• Performed spatial analysis of sampled gas stations in selected U.S. markets for twice monthly price survey to ensure statistical viability.
• Performed database query and analysis of wholesale and retail gasoline prices
• Generated custom reports for clients.
• Proofread reports, insuring integrity of data, prior to delivery to clients.
• Designed Abode layout Converted from paper to e-mail distribution and published bimonthly electronic versions of Lundberg Letter and Energy D tente.
• Assisted in conversion of database from AS400 to SQL server.