PROFILE:

• System/application Analyst SharePoint Design and Administration
• Excellent communicator Analytical problem solver
• Team Oriented Technical Lead Enterprise-wide strategic thinking
• Adept at multi-tasking Customer Service driven

PROFESSIONAL SUMMARY:

• Over 15 Years of experience in the information technology industry, 5 of which were in a rapidly changing Healthcare environment
• Experienced technical lead during various enterprise product implementations including SharePoint
• Involved in eliciting user demands, translating them int requirements, and validating their fulfillment
• Ensured project progress during lapse in leadership by maintaining customer and vendor communication, organizing and leading executive meetings, and achieving project milestones
• SharePoint Farm Design and Administration
• Most recently worked t develop the vision, strategy, design, and governance for a new SharePoint 2010 environment in state government
• SharePoint technical lead during design, implementation and pilot of SharePoint 2007
• Researched and designed SharePoint 2010 farm infrastructure for a hospital enterprise data warehouse initiative
• Responsible for several BETA installations. Exploring PowerShell installation and administration.
• Sole system support for several small applications implemented t improve customer workflow and documentation including the Security Department's incident management system, upgrade of the Facilities Department's ticket and maintenance management system, and redesign of the IT issues tracking system
• Key contributor on team responsible for establishing IT change management and support procedures
• Demonstrated exceptional customer support by coordinating the troubleshooting and resolution of issues across teams and in a timely manner while continually communicating with customers throughout the process
• Extensive customer support experience including creation of documentation, training first tier support, and troubleshooting and resolving issues with a broad variety of customers
• Developed and modeled strong relationships with customers, other IT teams and vendors

TECHNICAL SKILLS AND TOOLS:

Impact analyses Smart Phone and virtual desktop implementations , Crystal Reports XI, HEAT, SharePoint, SQL Management Studio, MS-Office 95 2010 , OneNote, MS-Visio, MS-Designer, MS-Project, Windows Server 2008 R2, Windows XP and 7, PowerShell, Active Directory, Citrix Access Management Console, VMWare VCenter, Ghost, BackupExec, DocAve, AMCOM, PowerShell, HTML

PROFESSIONAL EXPERIENCE

Confidential

• Design a new SharePoint 2010 environment using industry best practices with initial focus on file share replacement.
• Providing technical and best practice guidance in leadership strategy meetings
• Helped formulate vision for SharePoint environment
• Provided conceptual and logistical designs for content management, collaboration, and intranet replacement considering differing security requirements
• Outlining governance of security, training, roles and responsibilities, support, service level agreements
• Infrastructure Project Impact Analyses: Virtual Machines, Mobile Communication Devices, Centralizing the Loaner Laptop Pool

Confidential

• SharePoint administrator for Memorial's SharePoint 2010 implementation
• Part of a diverse team tasked with creating an enterprise data warehouse solution including a portal for Business Intelligence, data reporting, enterprise search, departmental collaboration sites and future intranet portal.
• Assessing prospective needs
• Performed several installs in virtual VMWare environment
• Researched and designed server requirements and farm configuration
• SharePoint 2007 Farm administrator
• Technical lead on the project team that designed, built and implemented a 2007 SharePoint and Project Server farm for our Project Management Office
• Involved in the customer needs assessment, solution planning, development, and support
• Improved the communication and organization of the PM and the satisfaction surveys from their customers
• Technical lead on enterprise Single Sign On project
• Performed initial discovery of EHR documentation processes within each clinical department and facilitated development of single-sign-on solution or alternative processes t ease the transition t EHR
• Implemented and maintained Memorial's single-sign-on solution ExactAccess thereby facilitating reduced documentation errors, improved security and improved patient care
• Maintained project momentum while meeting all milestones during a lapse of leadership including customer communication, vendor relations, and executive sponsor meetings
• Lead analyst for eight application systems in a 24/7 environment
• Maintained and upgraded servers and software
• Provided 2nd and 3rd tier support and trained Customer Support staff t handle 1st level support
• On-boarded new team mates
• Consulted with department leaders on budgeting, quality assurance and process improvement
• Modeled inter-team communication and cooperation. Involved on project teams t establish new and/or improved processes.
• Managed SS Optimization project that evaluated current issues and frustrations and provided numerous recommendations for improvements that will allow Memorial t cut support expenses and improve efficiency in patient care
• Reorganized the HEAT database structure and interface forms t better accommodate the customer needs and t significantly reduce documentation time. Designed and piloted additional functionality including Change Management and Project life-cycle documentation.
• Designed, implemented and supported the Security department's new incident management system

Confidential

• Part of a team responsible for purchasing, repair, replacement and troubleshooting all types of IT equipment and supplemental Help Desk support.
• Created and maintained centralized documentation available t the team, Help Desk and the rest of I.T. reducing dependence on the few knowledge experts and improving issue resolution time
• Recognized for my process improvement and customer service skills, and dedication t the organization. Repeatedly requested by customers because of my follow-through and thorough communication
• Suggested a dedicated support person for off-campus clinics and volunteered for the position, thereby improving I.T. response time, communication and performance surveys.
• Regularly awarded projects and given the responsibility t train new team members

Confidential

• Third shift helpdesk, hardware and application support, and process maintenance. Responsible for department report collation and delivery, datacenter monitoring, server backup tape rotation, hardware maintenance on the floors and transition of issues t first shift.
• Identified extraneous paper reports and suggested electronic alternatives t reduce reliance on out-dated, costly printers and t reduce paper waste
• Used my customer service and troubleshooting skills t foster confidence in I.T. support with third shift customers.

Confidential

Owner/Operator - PC, printer and TV support

• Developed and served private clients in and around the Springfield area including the building and purchasing of computer and small network systems.
• Sub-contractor for several regional and national service vendors and companies like Dell and State Farm.