Systems Analyst Resume Profile

Objective: To obtain a position within the Information Technology field where I can share my knowledge/skills to help a company/organization grow to its fullest potential.

Professional Experience

Confidential

Infrastructure Support/Implementation

Description of duties:

working with the development team to incorporate Service Now throughout the organization
helping design NOC company practices to eventually go live with an on site NOC team
working on online Cisco training to help educate myself further to contribute to team design
working with JavaScript for back end programming of Service Now
skills/programs/equipment/protocols used:
Service Now, SharePoint, Putty, Zenoss, Avaya One X Communicator, JavaScript

Confidential

Systems Analyst/VoIP Analyst/NOC Analyst

Description of duties:

participated in a rotational on call network monitoring schedule
monitored the network for any abnormalities during on call hours
responded to Nagios phone alerts during on call hours
dispatched our Network Repair technicians when needed to fix on site network issues
maintained our VoIP MADD modules line cards resetting, disabling, enabling
responded to trouble tickets from customers
called in network outage tickets when needed
reset fax servers/Radius servers when needed
updated our company Wiki with important company information
troubleshot on VoIP issues such as dead air, one way audio, no audio, distorted audio issues
used Cacti to monitor company graphs for network consistency
updated network maintenance requests on our Google calendar
reset T1s and T3s through command line along with error checking/debugging
reset hung channels
accessed call detail records on specific phone number/user names via command line GUI
troubleshot with on site techs to make sure new turnups of equipment were working accurately
helped with installations in our network off site buildings from time to time

skills/programs/equipment/protocols used:

ssh, tcp/ip, unix, linux, Cisco 7200/7600/6500 routers and switches, Lucent, VoIP, putty, pidgin, Nagios, Cacti, RT ticket system, Bria, X lite, Windows, Mac, SIP, sip trace, pcap, Wireshark, command line, vpn, BGP, OSPF, SS7, Squire, Radius, SSP, Microsoft Office, Word Perfect, html, Virtual Machines, Visual Basic, C

Confidential

Technical Support Technician

Description of duties:

answered calls/e mails from customers in regards to their cable internet issues/MTA phone issues
provisioned cable modems/MTA units in the Cisco CMTS system
tested cable modems/MTA units returned from customers for future deployment
worked with our backbone PTD Prolog in regards to customer abuse issues
helped out our Customer Service department when needed with high call volume
assisted customers in our lobby in regards to internet/phone/computer questions
used AS400 mainframe to help assist with billing for past due accounts
worked with cable boxes to help troubleshoot customers tv channel issues

skills/programs/equipment/protocols used:

Windows, MAC, MTA units, Putty, VPN, AS400, Cisco CMTS, Lucent, Alcatel, Linksys, Scientific Atlantic, Vue Stat, Cacti, UNIX/Linux, FTP

Confidential

Help Desk Consultant

Description of duties:

answered calls from sales reps to troubleshoot on their had held pda unit issues
tracked the sales reps routes, store information, check in/out times in the company database
helped assist the deployment team in getting new equipment ready for new sales team members

skills/programs/equipment/protocols used:

Windows, Office, Service Center, RHDS, eMoss, PDA, Windows CE

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship