PROFESSIONAL OBJECTIVE
I would like toutilize my knowledge, skills and abilities where my extensive experience and training can help your agency to achieve its goals.I have 10 years of experience of providing customer support to users in the various IT fields. I have four years of experience as a SharePoint Administrator configuring and administering classified and unclassified portals for the 101st Airborne Division and the brigades. I worked with the Network Enterprise Center on Fort Campbell to install solutions on the Fort Campbell Intranet, and I also managed the Division Command and Staff web pages for the 101st Airborne Division, researched, submitted, and implemented best practices site taxonomy, architecture, navigation and the site layout.
I have worked for 4 years as a Tier I/Tier II Help Desk Technician for the Division Staff where I developed and honed my customer service skills in a high pressured environment. I was a System Administrator for the Division for 2 years; during this time I configuring and managed servers that were the sole providers for accounts, email and web services. As an Information Assurance Security Officer for the Division (IASO)I ensured the security of the network by applying security patches, enforced Information Assurance Vulnerabilities Alerts (IAVA) compliance, educated users on DoD standards for computer and network security, and applied the correct actions for infected computers.

PROFESSIONAL EXPERIENCE

04/01/2007–03/30/2012; 40 hours per week; IT Specialist (INET); $63,000 per year; Confidential;Ft. Campbell, KY
Duties:
DivisionSharePoint Portal Administrator for the 101st Airborne Division Unclassified
/Classified intranet and internet portals. Duties included managing permissions, received and delivered feedback to customers regarding new sites and features, resolve web related issues, installation and configuration of customized solutions for the portals, created solutions for the customers which increased functionality of their section’s portal sites, ensured access to the web services by reporting problems to the appropriate technicians, directly assisted the technicians if/ when required, and followed up with customers who reported the outage. Receive work request through Remedy, Email,Phone, and in request submitted in the Portal Change Request Form (database created to support web request). 
Customer Support Technician, providing IT customer service for Division/Brigade staff personnel in charge of maintaining the DoD FRG. Tier 1/ Tier 2 technical support, Single point of contact for administrators who needed trouble shooting for the web site application, user login, found and implemented solutions to meet requirements for users. Provided Desk Side Support as well as telephonic/email support, Providing training to Staff/Brigade administrators through training guides, individual training and group training. 
Relative skills include Active Directory, Exchange 2003, Symantec (Enterprise and Client version) Microsoft Office applications, Windows 2000, Windows XP, Windows Vista, DHCP, knowledge of operating systems (Windows 2000, Windows XP, Vista, and Windows 7), DAMEWARE, Remote Desktop, basic knowledge of network components, DoD procedures for installation of software,methods and procedures to provide desktop automation support to a customer base, knowledge of customer service and customer support principles and methods.

11/20/2006–04/01/2007; 40 hours per week; SYSADMIN II; $65,000 per year; Confidential; Ft. Campbell, KY
Duties: 
Managed the 101st Airborne Division (AASLT) Tactical ServersStacks which were the primary providers for network and data services on a classified network and unclassified to roughly 1500 that supported daily operations and training exercises. Configured and managedExchange Server 2003, ActiveDirectory Server 2003, AntivirusServers (Symantec Corporate Edition), File Server, Retina Server, Web Server, managed Tumbleweed Server(did not install). Created, deleted, modified roughly 100-200 user accounts each month, monitored server performance using the combination of the Windows 2003 Performance Monitor/daily review of system events, addressed and resolved problems quickly and accurately.
User account management services provided werecreating/deleting individual and group accounts, disabling/enabling accounts, resetting passwords, applying expirations for accounts, scrubbing for inactive accounts, renaming accounts to meet standards DoD standards. Server application maintenance/management includes verifying errors, modifying configurations, restarting applications services/application dependent services, reinstalling/reconfiguring applications (Tumbleweed, Exchange 2003, IIS 6.0, Window Server 2003 Active Directory, Symantec Server (Enterprise)
Server maintenance includes applying DISA required Security Technical Information Guides (STIGS), security patches, conducting backups (full, incremental, daily), replacing/updating hardware (fans, hard drives, monitors, Network Interface Cards, memory) Addressed outages or loss of connectivity quickly by applying basic troubleshooting skills to locate where the break in connectivity is (physical, internal, configuration error, router error, or distant end)

01/01–01/05; 40 hours per week; Information Systems Operator-Analyst; $31,000 per year; Confidential; FT Campbell, KY
Duties: 
Provided TIER I / TIER II level Technical Support to more than 2500 users during 3 or more major training exercises at Ft. Campbell, KY; 2 Joint Readiness Training Exercises (JRTC), UNIFIED ENDEVOR training exercise, and a 2003-2004 deployment to IRAQ, Key personnel that required services were Division Staff, Technical Support Services provided were troubleshooting hardware/software/peripheral/network devices malfunctions, Hardware experience includes replacing/upgrading various laptop components (memory, LCD panel, battery, HHD,NIC, ) for dell C800, C810, D800, D810s, Dell Certified Technician so all replacements/upgrades did not void warrantees. Software experience includes installing, configuring, recovering Microsoft Windows 2000 Professional, Microsoft Windows XP, DAMEWARE, Microsoft Office 2000, Microsoft Office XP, Microsoft Office 2003, ERD Commander, ERD Commander 2000. Peripheral device experience includes basic troubleshooting of printers, monitors, projectors, Network devices include setting up /running lines to routers and switches, entry level experience for creating access list, creating virtual private network on a 24 port switches.

01/04–11/06 40 hours per week; Information Assurance Security Officer (IASO); $35,000 per year; Confidential; FT Campbell, KY
Duties:
Provided network security for three separate networks (NIPRnet, SIPRnet, and CENTRIX) during 2005-2006 deployment to IRAQ, roughly supported 2500 users, 
Kept network in compliance with AR 25-2 and FORSCOM standards by conducting weekly network scans with Harris STAT (Security Threat Avoidance Technology) and Retina Network Security Scanner software, applying patches to client computers either through WSUS or manually, NIPR/SIPR servers (16 servers total) were also scanned for vulnerabilities, Researched each patch or STIG required for the servers so the System Administrator could determine whether the patch could be applied, Research backed up any mitigation statements, Applied appropriate actions for spillages, infected computers, quarantines, ; Assisted Brigades with troubleshooting scanning programs errors, patch problems, Compiled and submitted the Division and Brigade weekly compliance status to FORSCOM.

EDUCATION
Graduated

TRAINING 
Global Command and Control System Administrator Course 
Primary Leadership Development Course 
Information Systems Operator/Analyst Course

MEMBERSHIPS
Microsoft Certified Professional (MCP); 
Microsoft Certified Technology Specialist (MCTS);

CERTIFICATIONS
Microsoft - 70-630: Configuring Microsoft Office SharePoint Server; 
Install, Configure & Administer MS Windows XP Professional; 
Managing and Maintaining a Microsoft Windows Server 2003 Environment; 
Comptia Security+ Certified;

Technical Experience

• Windows Server 2000, 2003
• GFI LANguard Network Security Scanner
• Active Directory
• DameWare NT Utilities
• Exchange 2000,2003
• Web Sense
• Microsoft SharePoint Portal 2007
• What’s Up Gold
• SQL 2000
• Harris STAT
• Microsoft Office 2000; 2003,XP
• Retina
• Symantec Antivirus Corporate Edition
• Update Expert
• Information Work Space (IWS)
• DameWare NT Utilities
• Enterprise Configuration Management Software
• Web Sense
• Defense Collaboration Tool Suite (DCTS)
• What’s Up Gold
• Web Page Design (Basic HTML)