IT Support Specialist Resume Profile East Greenwich, RI - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

IT Support Specialist

Provide support for over 300 users, in 13 worldwide sites
Support for Altigen PBX and voicemail technologies
Administer and maintain an Active Directory environment
Office 365 email setup and administration
Provide support for a Windows 7, 8 and Mac OS X end user environment
Responsible for all company hosted DNS services, including setup
Inventory management of company assets
Computer imaging and deployment of new employee setups
Setup and deployment of Barracuda backup units, including site to site backup replication
Setup and support of Office 2010, 2013 and Microsoft SharePoint
Setup and daily support of company printers
Support of company VMware ESXi and Windows server 2003 and 2008 environments

Confidential

IT Support Analyst

Provide support for over one hundred users in two main offices, including remote users
Responsible for inventory of all company technologies, as well as vendor relations
Setup and maintain a VMware ESXi environment
Implementation, deployment, and support of file servers and accounting servers
Operate and support Panasonic PBX phone system and voicemail technologies
Setup, migration, and deployment of Hosted Exchange, Office 365 and Google Apps email, and providing end user support for these services
Oversaw the setup and deployment of technology in a company relocation
Customer/client support, by providing assistance for technology advancements and troubleshooting
Support VPN, and cloud services, such as Google Apps and Office 365
Setup of employee technologies, such as hardware, software, and mobile devices including support
Implement and maintain daily data backups and security for company data
Setup and deployment of antivirus technologies company-wide
Management of company and client DNS records and hosting

Confidential

IT Consultant

PROFESSIONAL SKILLS

Microsoft Active Directory
Client training and support for new and existing technology
PBX phone support with experience using Panasonic and Altigen
Experience with Windows 98, 2000, XP, Vista, 7, 8, OS X, Windows 2000 Server, 2003, and 2008R2
Troubleshooting of hardware, software, operating systems, and mobile devices
Application Software: MS-Office 03, 07, 10, 11, 13, Quickbooks deployment and troubleshooting
Peer-to-Peer networking, wireless networking, security, VPN, and client/server networking
PC/Mac/Server system knowledge, system upgrades, and peripheral device installation
Maintenance procedures, including implementation of data backup and system updates
Setup and deployment of Outlook 07, 10, 11 and 13 including PST backups, mobile device setup and support, email service setup, and migration
Understanding, implementing, and maintenance of printers
Understanding and experience with managing door security systems
Understanding, management, and setup of DNS records and hosting