Sharepoint Site Administrator Resume Profile Reynoldsburg, OH - Hire IT People

Summary

SharePoint site administration. Create Workspaces, sub-sites, pages, libraries. Content management/publishing of intranet sites, Branding, and business processes/workflows.
MS Access, Excel, Word, Outlook, PowerPoint, Visio, SharePoint

Access - database creation maintenance. Build and link tables, queries. Create forms for user input, reports for user output. Create queries and macros, linked to forms for easy user interface.

Microsoft Excel - creating and using pivot charts, pivot tables, Vlookups, and macros.
Microsoft PowerPoint - Proficient at building custom presentations.
Business Objects, Crystal Reports, Salesforce.com, Gasperexperience.
Quickbase site administration Create pages, queries, reports. Upload and edit documents.
Field Service Management.
Work at Home discipline 15 years

PROFESSIONAL EXPERIENCE

Confidential

Sharepoint Site Administrator

Contract with Vero3 Consulting to design and create a custom Sharepoint site.Setup and administration of Workspaces, Sub-sites, Libraries. Created a Content Management System for customers to do online input, for later download and reporting.Using MS Access Excel, designing tables, forms, charts and reports for Vero3 analysis of Dental Practices.

Confidential

MS Access database development/maintenance - Create tables, linked tables, queries, forms, reports with data extracted from various sources. Create new, and modify existing macros for new processes.

Confidential

Sharepoint Site Administrator/Business Analyst

Temporary assignment to Huntington National Bank to assist with Commercial Incentive Plan database administration and payments. Set up and customize a Sharepoint Workspaces and sub-sites for the Incentives Department. I work on the content management/publishing end of the intranet and build team sites and create business processes/workflows.

Confidential

Application Support Analyst

Contract with JPMorgan Chase to extract data from Dimensions Management Application, and Business Objects, to be used in creation of various Business Unit Scorecards.and Upload Templates. Import to MSAccess database for processing and output to Excel Templates, linking multiple tabs to Summary pages.

Confidential

Business Analyst

Administer Commercial Banker Incentive plan, using Access database. Assemble and import Excel templates from 15-19 sources for computation of incentives. Prepare monthly, quarterly, and annual reports and summaries for distribution to upper management.Using ESSBASE, Salesforce.com, and Oracle queries, prepare and distribute weekly Contest progress reports.

Confidential

Exel Manpower

Contract withExel payroll department to analyze databases and reports used by associates. Reviewed and revised Access databases and Excel templates. Created new efficiencies in reporting processes and procedures by creating macros to run various reports and import to database for processing and export. Revised and created Process and Procedure book, using MS Visio.

PROFESSIONAL EXPERIENCE, continued:

Confidential

Data Analyst

Provide analytical and reporting support to the NCR Account team, supporting JPMorgan Chase. Consult with end users to define business processes and document reporting requirements. Developed and executed databases and tools, using MS Access to track and query service history and financial data. Imported raw data from Gasper and various sources into tables. Design queries and macros to produce ad hoc reports, outputting to MS Excel Pivot tables and charts. Created daily, weekly, and monthly fault and trending reports utilizing pivot charts, and tables in Excel and PowerPoint that were reviewed with management, account support and engineering.Site administrator of team SharePoint site. Created pages, links, upload of documents for editing. Site administrator of team QuickBase site. Created pages, upload documents to tables for query and report generation. Created a database to import invoice and AR data from customer. Created queries to output 30, 60, and 90 day aging reports, submitted to upper management.

Confidential

Service Analyst

Manage and monitor Service Level Agreements on a national level, in support of JPMorgan Chase. Facilitate escalations from customers to ensure timely arrival of technicians, and movement of parts to make repairs. Analyze service histories to identify trends in part usage, technician training, and repair times. Analyze and track Accounts Receivables. Develop tools to track and analyze results and ensure contract compliance. Regular meetings with customers to present and discuss Service Level Results.

Confidential

Operationally responsible for maintaining and administering NCR maintenance contracts, using Astea Service Management software. Provided end-to-end customer support for major account billing for new and renewal contracts, ensuring all invoices met contractual requirements. Directly impacted customer satisfaction and NCR's financial results through timely billing and receivables management.

Confidential

Provided Account Support for Key Bank's 1400 ATMs in 13 states.Monitored performance using NCR standard reports in conjunction with customer Gasper reports.Provided feedback to WCS through monthly meetings.Synchronized NCR contract database with Key's Gasper database to ensure entitlement.Conducted weekly meetings with customer's Accounts Payable department to ensure timely payments of invoices and resolution of disputes.Provided weekly A/R reports for reference. Authored and distributed service procedures manual to field force. Developed Move-Add-Change process for re-deployment of ATMs.