Application Support Analyst Resume Profile Atlanta, GA - Hire IT People

PROFILE OF QUALIFICATIONS

IT support specialist with 19 years of experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, and customer requirements. A certified, and SCCM certified training. Extensive knowledge and experience with organizational development, strategic planning, systems analysis, troubleshooting, and quality control. Experienced withapplication software's as well as custom hardware systems for a variety of platforms and environments.

SUMMARY OF SKILLS

Test analyst working with Developers to ensure applications meets the objectives defined.
Experience administering SharePoint 2010 for creating and managing extranet sites.
Experience with MS-Exchange 2007 using Exchange Management Console.
Experience with Windows 2008 Servers standard.
In-depth knowledge of help desk operations and support techniques.
Sound understanding of the Microsoft Windows OS environment Windows 7 .
Extensive knowledge in user administration in Active Directory.
Strong understanding of TCP/IP networking including DNS.
Knowledge of server virtualization and VMware using VMsphere client.
Infrastructure experience with configuration, management, and troubleshooting LAN, remote access, CISCO VPN, and network wireless.
Experience working with MDT 2010 toolkit for OS deployment images.

EXPERIENCE

Confidential

Application Support Analyst

Performs a variety of application support duties including problem troubleshooting and resolution, installation of software, instruction on usage, and documentation of technical procedures and configurations. Manages problem tickets including review, assignment, troubleshooting, resolution and documentation. Administers client extranets as required by internal and external customers.Execute test plans and document the results of the tests.

Confidential

Operations Level 1 Support 2

Build and maintain Windows server OS. Maintaining and supporting users using Active Directory. Handle Outlook and Exchange Server duties using Exchange Management Console 2007.Support email traffic using Webroot Email Security and SonianArchive cloud . Manage shared network permissions for secured shared folders and setup personal shared folders.Ability to install, troubleshoot, and configure network print servers and printers.Network monitoring and administer of TREND Officscan anti-virus for company network environment.

Confidential

Senior IT Support Technician

Identify and resolve technical issues and concerns in MS Windows operating system Windows XP and Windows 7 . Experience building images and deploying systems using MDT 2010 toolkit and SCCM. Perform diagnostics and troubleshoot software OS performance, assist users using MS Active Directory, in-depth experience configuring and trouble-shooting MS Outlook, Blackberry, Blackberry Enterprise Server and iPhone configuration and utilities. Supportnetwork printers, VPN issues, and understanding of server operations.

Confidential

Service Desk Analyst Level 2

Answer incoming customer inquiries via personal request, telephone, email and/or web concerning network, software and systems or hardware related incidents.Research, diagnose and resolve moderately complex system hardware, software, network, and operator issues including installation, configuration, and training on the systems in use. Maintain accurate records and thoroughly document outcomes. Interface extensively with end users, peers, and other IT personnel for the resolution or escalation of desktop related incidents.

Confidential

Helpdesk Coordinator Level 3

Handle level 1 and 2 help desk coordinator ticket supported issues and priority customer issues. Defineand implementglobal Windows security policies. Mid-level experience in network systems administration Windows Active Directory and policy enforcement deployment. Manage and make recommendations for upgrade of data networks. Setup and administer network accounts and access various applications.Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems.Assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, applications software, and basic network communications.

Confidential

Network/Desktop Support Specialist

Providetechnical support to internal and external network/desktop systems. Configure and troubleshoot workstations. Effectively relay highly technical information to both technical and non-technical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Troubleshoot remote access and Windows platforms on desktops and laptops. Exercise judgment within defined procedures for receiving calls and using technical knowledge, documentation tools and processes to track, manage, escalate and resolve calls. Monitor network systems and understand the fundamentals of a network structure.

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Application Support Analyst Resume Profile

Atlanta, GA

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