SUMMARY

Former military USMC Officer in data communications, experienced and 2 generation MCSE / successful Windows SharePoint Administrator/ Network Engineer /IT Instructor /Administrator / Citrix Project Manager has operations, education, customer service experience. pre-sell, implementation, and vendor management. Hands-on engineer with extensive experience in formulating RFP's, SOW's, MS Project plans, as well as managing entire life cycle projects. Small business owner skilled in strategic planning, project management, network administration/productivity analysis. Proven success in building results-oriented, cross-functional teams, that deliver timely, cost effective, value added improvements. Bilingual in Spanish. Holds a Master of Arts degree in Information Technology Management. MCSE Certified. Taking coursework in preparation for MCSE SharePoint 2013

Core Competencies:

• Network systems security Design network systems implementation Project Management
• Business impact analysis Data integrity and recovery Network Administration
• Contingency planning Pre-Sales Support Documentation

PROFESSIONAL EXPERIENCE

Confidential

Sr. SharePoint Systems Engineer

Responsible for onsite level 2/3 application support for network operation and rapid application automatic execution of coper business applications code deployments using PowerShell for a 55,000 site collection enterprise domain encompassing 5 different tier farms from development, Test Farm, QA Farm, UAT Farm, and Production Farms. Range of services on a day to day basis includes: to design, build, stabilize and deploy applications using SharePoint and several core technologies including Microsoft .NET, ASP.NET, SQL Server, XML, Web Services and C . Responsible for supporting both logical and physical architecture for a multi-farm environment. Provide and support security, access and authentication methodologies and tools. Provide and support governance policies and procedures including change management, perform an assessment of design changes and impact. Managed SCOM2007 upgrade to SCOM 2012 in order to setup and manage alerts to monitor activity on business and operational information. Managed Dev/Ops integration with interdepartmental teams including but not limited to: PMO, Business Analyst and SP Developers with the development, deployment and testing of SP solutions using out-of-the-box functionality. Assists the IT team with the design of new sites and modification of existing sites Provides Level 2 support access issues leveraging web parts, error identification, investigation and resolution, including support outside of standard business hours as required. Assists with development of end-user training and the provision of training for SP and InfoPath Forms, and communicate weekly with client base on tips, tricks and best practices. Assist with quality assurance testing, bug identification and resolution, documentation, and other aspects of the system development life cycle of IT processes and systems functionality. Set departmental execution and management of access permissions and restrict and revoke access where necessary. Configured and managed of ADFS, Integration services BCS, Managed Metadata Services, and linking to the configuration workflows via service Applications such as Excel, Visio or Workflow Manager services. Managed firm wide site and document RESTORE requests using Quest and MetaLogic content migration tools. Managed corporate code deployments using created and execute PowerShell scripts to administer SharePoint. Manage existing content for SharePoint User Resource Center URC including contribution of documentation, known errors, databases, and knowledge base article creation as required. Provide Subject Matter Experts SME level expertise and address incident escalations from support

Confidential

ARD Systems Manager

Responsible for Confidential 2010 Farm and ARD intranet / extranet Confidential IT infrastructure, desktop/laptops, application support, Help Desk, and IT vendor for contracts for the Alumni Relations development division. Applications supported includes but were not limited to electronic record keeping, HR, and Financial Systems. IT infrastructure included a data center sector of 30 servers and 15 networked sites

o Led a tem of 4 supporting 1450 PC's and average closing of 100 Help fesk tickets weekly

o managed projects for outsourcing of support of 1500 Exchange accounts, and implementation operations and maintenance of 500 Citrix virtual desktops

o managed network upgraded for 15 remote facilities

o Led projects to evaluate telemedicine, via implementation /upgrade of electronic medical records applications for multiple facilities.

o Upgraded several corporate business applications, and upgrade desktops of desktops wo Window 7

Confidential

SharePoint Systems Engineer /

12/08/ 11/11 Responsible for supporting existing MOSS applications, Confidential. Lead role in working on projects to migrate or replace existing applications with MOSS, and integrating existing packaged software with MOSS. Responsible for Farm Architecture, Farm Services, problem determination and security and IIS support within a multi-server SharePoint Farm environment. As needed rotation for providing 24x7 on call support within a rotation with other System Engineers. Responsible for managing the following: Windows 2008/2003/VMWare/Citrix Server environments, IIS administration, XML, InfoPath, MOSS Business Data Catalog and BCS configuration, Excel Services, Search Service Applications. Provided client customer service support experience for configuring over 50 SharePoint -based extranet platforms. Implemented back-end SQL clustered and load-balanced farm systems. Experienced with application installations, data conversion, and end user acceptance testing. Consistently delivered effective results in a fast paced, multi-tasking environment while displaying the ability to work well with others, in addition to harnessing different skills and experience, and fostering a strong sense of team spirit. Microsoft Certified Technology Specialist MCTS certification in SharePoint

Confidential

Adjunct Faculty Windows Networking / Linux

• International Academy of Design and Technology MCSE/MCSA Technology Instructor
• MOC Instructor for combined Internet security, Computer forensics, and MCSE/MCSA track consisting of exams 70-270, 70-290, 70-291, 70-293, 70-294, 70-297, and 70-284. Also assisting with managing and maintaining the instructor domain, and virtual server requirements of the constantly changing infrastructure.
• Internet Security
• Linux Administration
• Network Security
• Windows Server Administration
• Windows Workstation Administration

Falkor Group Senior Technical Consultant

• Responsible for onsite level 2/3 support for network operations. Day to day duties include: Design an Authentication Strategy for Active Directory, server customizations, patch management, managing servers at remote sites using remote management tools, implementing secure backup and recovery strategies, manage disk arrays, implementing security for Servers with Specific Roles. As needed troubleshooting for Layer 2 and Layer 3 hardware devices, installation and configuration of Active Directory domain controllers, Firewall management. Configuration and troubleshooting of certificate services. Plan a public key infrastructure PKI using Certificate Services. Implemented SharePoint 2007 and InfoPath requirements for 2 non-profit clients. Plan the enrollment and distribution of certificates. Plan for the use of smart cards for authentication. Implement and troubleshoot Remote Access Configurations Implement a VPN solution Plan remote access policies. /Analyze protocol security requirements. Plan authentication methods for remote access clients. Create and implement an IPSec policy/ Configure IPSec policy settings Troubleshoot IPSec across networks. NAT / port filters, protocol filters, firewalls, and routers. Implement the required ports and protocols for specified services. Configure network protocol security. Plan, design and implement initial NOS installation. Microsoft Office SharePoint projects at 3 different clients to include but not limited to:
• Implementing SSL to encrypt Internet-facing SharePoint Server 2007
• Shared Service Provider creation to provide functionality to site collections, Search, Indexing, Excel Calculation Services
• InfoPath forms integration with Active Directory
• SQL 2005 clustered database implementation management
• .NET Framework Windows Workflow configuration components installed on top of IIS
• STSADM automated backup disaster recovery planning
• End User and departmental training for 250 users

Confidential

• Performed service delivery functions for of a moderate to high level of difficulty reviewing and processing Cisco Router logical network change requests for Enhanced Virtual Private Networking EVPN global customers.
• Responsibilities include technical validation for network change requests along with scheduling, planning, design review and coordination with partner groups working within aggressive completion intervals.
• Daily interaction with customers directly as needed to clarify requests to ensure all appropriate approvals have been obtained and work to resolve any contract or internal review board issues as they arise.
• Technical contributor with strong knowledge and experience in the area of local and wide area networking, communications, and related hardware/software.
• Perform network security procedures and advise customers or internal management of potential risks associated with changes requests in a multi-platform-operating
• Utilize strong knowledge and expertise in local and wide area networking, communications, networking hardware and software currently utilized by the industry today.
• Ability to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution. Ability to respond quickly in emergency situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to handle extreme workloads, and analyze complex production control problems and implement/recommend corrective action in a team environment or independently with general guidelines.
• Chicago Public Schools Information Technology
• 04/02 9/05 Area 4 Information Technology Coordinator - Responsible for Hands on installation, configuration and support of routers, switches, servers, network operating systems within a Metaframe Server farm consisting of 32 rack-mounted IBM s running the Kronos payroll application suite. Duties include but are not limited to: NFUSE, Windows 2000/2003 Server Configuration, Load Balancing, IP Addressing resolution, logon on scripts, user group profile management, IMS, Veritas SAN backup procedures, and Desktop Support.

Confidential, IL Networking Business Development Manager

10/00 4/02 Lead Project Manager for downtownConfidential client's CITRIX Metaframe Server farm consisting of 24 rack-mounted IBMe330 servers running the Kronos payroll application suite. Worked with the finance department management to plan, design, implement, maintain and support the firm's Citrix server platform. Responsible for configuring, troubleshooting, monitoring and optimizing Citrix and all of its components, and acting as a key contact regarding matters pertaining to Citrix standards, upgrades and integration issues Network administration of Cisco Call Manager. For IP Telephony Phone and data deployment project internally. Project management duties required participation as a liaison to other offices to coordinate network standardization, configuration and upgrade issues. In preparation for the eventual move to Windows 2000 server required responsibility for the standardization, configuration and maintenance of all Citrix systems firm wide.

Project Manager / Deployment Engineer on the Windows 2000 Active Directory migration.

• Project entailed Netware 5.0 migration of domain controller into Win2K overcoming challenges involved because NDS provides a hierarchical directory namespace. Project planning included mapping that namespace to Windows 2000 Server Active Directory namespace, which has inherent disjointed mapping due to methods of partitioning, replication, as well as the foundation of the namespace itself. Responsible for the design installation methodologies for software and hardware deployment and implementation of the design. Project clients environment consisted of Microsoft Windows 95/98/NT/2000/XP. Additional requirements include, knowledge of network technologies, exposure to installation and configuration of NT/2000 Servers and some experience in software development/scripting. This position entailing a high level of team decision-making. Interdepartmental responsibility required effective communication of ideas both verbally and through written documentation.
• Confidential Deployment Project Manager - Responsible for Hands on installation, configuration and support of routers, switches, servers, network operating systems Citrix, Microsoft , GroupWare systems Exchange , and various applications at numerous client sites.
• Pilot test applications for Citrix compatibility and scalability and maintain documentation of test results. Analyzes test results and recommends corrective action. Participate in customer technical support calls and resolve problems of diverse scope. Provide assistance during remote dial-ins to customer sites in the event the issue needs to be evaluated first hand.
• Document customer problem information, resolution and recommendation. Develop and maintain quality standards and procedures for routine installations. Act as lead systems engineer for large projects and supervise less experienced engineers on these projects. Help coordinate project documentation and organization. Provide assistance to support representatives who need help troubleshooting technical issues including but not limited to system administration, network protocols, application integration, product installation and overall Citrix product functionality.
• Occasionally conduct Level I and Level II System Engineer candidate interviews.

Project Manager - Systems Integration Support

• Responsible acquiring accounts as both Account Manager and Project Manager. Duties include pre-sales design, engagement management, contacting clients new and existing , conducting needs assessments, developing Request for Proposals RFP , Statements of Work SOW , drafting TCO/ROI analysis, and leading a team of 1-5 system engineers through the life cycle of every project. When required, duties included managing a team of technical recruiters in order to properly staff projects.
• Migration from Novell Netware 4.11 to NT Server 4.0 deployments, VPN, Exchange Server, Proxy Server Firewalls
• Netware migration centered around Microsoft's Client Services for NetWare CSNW by enabling users to use a single login and password for both Windows NT and NetWare. This allowed the Microsoft client to authenticate an NDS user for NetWare Services because several NetWare applications and features require an NDS compatible client. Coca-Cola Enterprises

Coca Cola Enterprises

Account Executive

Responsible for maximizing cash operating profit in all market segments. Branch emphasis channel includes chain supermarkets, large independents, mass merchandisers, and discount drug outlets. Directed the supervision of merchandising force.

Confidential

Communications Systems Operations Manager

• Systems Manager responsible for the implementation of application/system changes. Directed software integration execution of database shared files MDSSII, LMIS, and LOTUS APPROACH . Systems administration for 96 session LAN with WAN connectivity on a Banyan Vines Network at 16Mbps operating on TOKEN RING, ETHERNET , and LOCAL TALK. Supervised the performance of 55 Marines. Upgraded existing information systems reducing 5 man- hours weekly.
• Systems Life Cycle- Feasibility Assessments, Inventory Management, upgrade analysis.
• Defined Critical Success Factors in business system planning