SharePoint Admin RESUME Boston MA - Hire IT People

Objective

A career path position that is challenging and versatile enough to allow technical growth and development to continue.

Work Experience

Confidential, Boston MA
SharePoint Admin / Groove Support 4/2010 – 1/2012
Professional and premier support for Fortune 500 corporate customer base. Products include: InfoPath 2007/2010, SharePoint Server (WSS) 2007/2010, Groove Client/Manager/Relay 2007&2010. Associated products, VM-Ware, Office 2007/2010, MSSolve 6.0, Easy Assist, Live Meeting, SQL 2005/2008 R2, Microsoft Server 2003/2008, IIS 6.0/7.0. Assigned responsibilities covered severity A,B,C issue support for the above mentioned products. Utilizing both e-mail and phone support to resolve high end customer issues. Applied customer satisfaction/issue management skills for tier 1/2 level trouble tickets. These tasks involved edge connectivity, load balancing, routing, database connectivity, process, and programming issues for the products above.

Confidential,Short term Seattle WA / Phoenix AZ
Independent Contracting 3/2009 – 4/2010
Several short term contracts consisting of two week or less assignments have been performed during this period. Tasks have ranged from hardware refreshes, OS/hardware upgrades & implementations, individual troubleshooting, and network infrastructure consulting.

Microsoft Network Security Redmond WA
Confidential, (Information Security) / Support Analyst 4/2007 – 3/2009
Investigation of security compliance across entire corporate environment including anti-virus, network investigations, security audits & standards (HBI/MBI/LBI), and Internet to corp connectivity audits (edge connectivity) Tier 3. Respond to system prowling tools that identify machines outside of the client compliance standards. Work with system owners to facilitate remediation of patching and policy issues from across the planet. Answer general owners policy and patching questions. System auditing for policy and security approval processes enterprise wide (periphery network). Enterprise and Windows troubleshooting (all), patch management & implementation, SMS, WU, machine troubleshooting, and knowledge of standard ports, TCP/IP, current security vulnerabilities, firewall and router management, ACL processing, SQL script processing, deep network security experience. Active directory. Process and best practices documentation creation. Lab management, command line troubleshooting, and break-fix of servers across the globe. Interface with customers and internal staff from every division and location across multiple countries.

Microsoft Game Systems Redmond WA
Confidential, (Internet Operations) / Support Analyst 12/2005 – 4/2007
Administration of tier 2 support for the internal networks and servers for Online Services Team (XBOX).Daily monitoring of service queue and generation of service requests based on level of support required. Following recommended service procedures for break-fix to include escalation to tier 3 support. Work on monitoring applications such as SiteScope, MOM, MSE and Product Studio. Provide network performance monitoring and troubleshooting. Accomplish assigned projects relating to team goals. Hardware replacement for HP and Dell servers in Pre-production Environment. Basic troubleshooting skills to involve; network connectivity, Operating Systems, IIS, SQL, DNS, and services specific to online operational product in production.

Confidential, Seattle WA
Documentation Specialist / Production Support 6/2005 – 12/2005
Daily support of a mixed environment of Windows 2003 Active Directory, Novell, and Unix Enterprise consisting of approximately 500 servers. Active Directory management of users and computers including Exchange user e-mail box management. Tier 2 issue resolution & troubleshooting in a Data Center Environment utilizing HP Opendesk ticketing system. Documentation generation & publication in various formats of work flow processes, technical/administrative procedures, system build configurations, user help files, intranet content management using Stellant, and Adobe products. Assisted in team development of documentation taxonomy, processes, management, and interfacings with Subject Matter Experts (SME’s). Skilled with knowledge capture techniques in the corporate environment. Documentation automation/capture, and general professional writing rules for technical & corporate users.

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Sharepoint Admin Resume

Boston, MA

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