Infrastructure Support Associate/Epic Accounts Administrator Resume

TECHNICAL SKILLS:

Software: Microsoft SQL Server, Active Directory, Windows Server 2003, IIS 6, Good Mobile Control Server, Microsoft Lync Server, Oracle Identity Manager, Epic.

Professional Programming Experience: HTML, Java, VBScript and UNIX shell scripting.

PROFESSIONAL EXPERIENCE:

Infrastructure Support Associate/Epic Accounts Administrator

Confidential

Responsibilities:

Provisioned systems access for new hires, which includes: creation of Active Directory user accounts, Exchange email accounts, mobile devices (iPhone/iPad, Android), network drive access, encrypted USB drives, and other specialized clinical applications including Epic.
Provided ongoing account support (e.g. password resets, account terminations, unlocking accounts, application access modifications/recertifications) for the above - listed systems for a community of 47,000+ end-users.
Frequently interfaced with department administrators, department heads, and other senior-level personnel in hospital administration to determine their staff members’ access needs.
Assisted with compliance/security investigations and identity management issues.
Responsible for taking care of dozens of concurrent issues at any given time.
The top ticket closer in the organization.
Achieved 98% customer satisfaction survey.
Received highest possible rating (given to <5% of the organization) on annual performance review .
Winner, Service Quality Excellence award for 2nd quarter.

Jr. Operations Manager

Confidential

Responsibilities:

Served as in-house Windows systems administrator, with duties including: managing user accounts, setting up and configuring a new development web server, configuring websites via IIS, creating scripts to sync files between multiple servers, backing up and syncing MS SQL databases.
Directed the QA process and intra-company communications strategy for the migration of Scholastic’s web servers into a new data center.
Created an extensive intra-company wiki site detailing the technical specifications of the hardware, software, OS, and networking configurations for our new data center; responsible for documenting business processes (e.g. ‘How-To Guides’) on wiki site for internal use by the Operations Team for employee training.
Performed occasional light-duty UNIX sys admin tasks (e.g. restarting Tomcat, running mysql update scripts, implemented Splunk) as needed.
Member of the Teamsite SWAT team responsible for troubleshooting Teamsite user issues.

Installation Technician

Confidential

Responsibilities:

Part of a team responsible for deploying new HP printers at Deutsche Bank’s NYC corporate office.
Configured printers to be put on the corporate network.

POS Consultant

Confidential, NYC

Responsibilities:

Trained school staff on how to use POS lunchroom management software and hardware.
Responsible for updating student photo databases for 600+ NYC schools.
Performed on-site software, hardware, and peripheral troubleshooting.

Computer Services Consultant/Technician

Confidential

Responsibilities:

Consulted with small-business and residential clients to meet and implement their technology needs, including: desktop support, network configuration, and creating websites.
Troubleshooted Windows and Mac hardware, software, peripheral, network connectivity problems on site and via phone.
Configured and administrated Windows-based LANs up to 20 computers in size.

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