SUMMARY:

Multifaceted, solution - centric professional seeks technical management position, working within a dynamic, fast-paced environment requiring intelligent and high impact decision making effectiveness. Brings progressive, technical experience from the professional fields of enterprise management and software development for process improvement and project management.

SKILLS AND ABILITIES:

• Process Improvement
• Intelligence Analysis
• Web Development
• Software Development
• Database Design
• Business Analysis
• MS Access Programming
• Software Design
• Database Administration
• Agile/Scrum Methodology
• SQL programming
• Software Documentation
• Data Analysis
• Metrics and Analytics
• Visual Basic (VBA & VBS)
• Training Documentation
• Database Development
• HTML and Cold Fusion
• Shell Scripting
• Technical writing
• IT Solutions
• Enterprise Management
• Solutions Architecture
• Project Management

EMPLOYMENT HISTORY:

Data Management & Analysis Team Lead

Confidential

Responsibilities:

• Supervises and leads the Confidential (business process analysts, data analysts, architects and scientists) supporting the Confidential Data Framework program; a scalable information-sharing and data management platform designed to persistently collect data from dozens of database systems from five Confidential agencies, integrating the data into a single data store.
• Manages and facilitates the dataset project schedule for Confidential dataset onboarding into Data Framework. Dataset Onboarding is the end-to-end process of onboarding the data into the Data Framework. This process includes preparation, authorization, and implementing the technical steps necessary to onboard the data into the Data Framework. The data team works with key stakeholders, Source system SME & Tech personnel, PMO Dataset Coordinators the DF Development and Operations teams in order to facilitate the dataset onboarding initiative.
• The Business process analysts perform dataset onboarding, project management, task dissemination, scheduling, and administrative support to the Data Analysts who, with access to production environment monitor daily operations, key performance indicators (KPI), and data metrics.
• Data Architects who employ expert use of DB tools, Linux, Hadoop, software integration, design and implementation, to experiment and design solutions to dataset onboarding challenges with the Data Scientists who explore long range technological innovation, data modeling, strategic big data modernization, to ensure long term data quality.
• In order to integrate a dataset into the Data Framework while ensuring data quality, the Data Team must acquire the technical artifacts such as data dictionaries, transport schemas, logical and physical design documents (LDD), entity relationship diagrams (ERD), and critical information about the data such as: data system of record, entry method, database type and provenance.

Application Development Team Lead

Confidential

Responsibilities:

• Led the re-engineering of the Confidential data processing system in order to interface with multiple enterprise systems in support of the Confidential ’s adaptive design initiative. Lead requirements gathering and provide recommendations to any changes to the enterprise application software architecture and high-level design.
• Supervised software developers. Defined and documented new internal and external software interfaces.
• Led all efforts associated with detailed design, code development, unit test, and systems integration for new and modified code. Supported requirements validation with traceability from system components to the test cases and back to the Requirements Traceability Matrix.
• Supported alpha testing of internal structures of applications to locate design flaws or deficiencies. Lead code and peer reviews as well as formal walk-throughs.
• Led the development of specifications and technical documentation.
• Led the development, testing, and reviews of software programs based on industry prevailing technologies and languages such as XML, Web Services, Java and Oracle PL/SQL.

Data and Business Process Analyst

Confidential

Responsibilities:

• Assessed requirements, conducted research and workflow analysis to determine viable solutions to complex problems, and make recommendations for alternatives and improvements in terms of quality, customer satisfaction and cost performance.
• Supported the business and management with clear and insightful analyses on the data at hand through the use of data mining (including data auditing, aggregation, validation and reconciliation), modeling, testing and reporting.

Process Improvement Engineer, Data Analyst, and Solutions Architect

Confidential

Responsibilities:

• Develops custom mid-level software applications to automate office functions, reducing simple, repetitive tasks, ultimately freeing up time for employees to take on more complex cognitive challenges.
• Applications developed in Microsoft Access, MySQL, Visual Basic, DOS Batch scripting and web design (XML, HTML, SharePoint, Cold Fusion).
• Developed software utilizing Agile Scrum and full SDLC methodologies.
• Applications were supplemented with administrative and project management consulting services such as: process/operations improvement, technical writing, project management and business continuity planning.

Web and Database Developer

Confidential

Responsibilities:

• Created database for agency Customer Service Representatives assisting with the management of Remedy Service requests (Odin)
• Odin helps CSRs and Confidential Support Team IT technical Executives understand systems and mission impacts
• Data is ingested from a variety of databases (Remedy, Xacta, DPAS, and PeopleSoft) creating a cocktail of relational information painting a clear operational picture of the Confidential as systems issues are related to equipment, and that equipment is related to people
• Created database application Supervisory Application for Business Resources and Employees (SABRE)
• Tracks and manages Confidential acquisition positions and employee certifications including all acquired certifications, course deficiencies and upcoming training opportunities
• Tracks travel and training budget (display expenditures and allocations to a graph)
• Tracks cyber and ITIL certifications (displays to a graph for compliance metrics)
• Auto-generates org charts and assisted with seating/space management
• Manages BCP and COOP Recall rosters and catalogs systems for IT Disaster Recovery (ITDR) planning
• Tracks and manages AONs, billets and vacancies (displays to a graph for trending)
• SABRE is integrated with SharePoint to provide employees access to manage their personal data for verification

Confidential

Process Improvement Staff Officer

Responsibilities:

• Created a Certification and Accreditation database to supplement Xacta used
• Created a tool (MS Access) to assist Confidential prepare for the Confidential audit
• Created a tool (MS Access) for Confidential Vulnerability Assessment Team to generate reports and POA&Ms
• Created a database for the Confidential audit which connected Access to SharePoint and InfoPath

Confidential

Technical Lead and Database Developer

Responsibilities:

• Managed to workload and priorities for the Intrusion Detection Technical team
• Created the IDS team website used for publishing IDS daily reports
• Developed the IDS central database used for logging, tracking and reporting nefarious cyber activity
• Developed new techniques and tools for the Confidential Enterprise Intrusion Detection analysts, engineers and leadership team as well as integrate new technologies and exploitation tools into operations.
• Ensured Confidential officers and systems transitioned successfully to Confidential NCE (BRAC).
• Recorded office event logs, performance, and system metrics. Drafted official office doctrine (IDS CONOPS, SOP, training program, transition plans, staff performance plans, etc).
• Engineered and implemented a solution for daily briefings enabling the office to achieve a Six Sigma certification

ENTERPRISE MANAGEMENT OFFICER AND IT OPERATIONS ANALYST

Confidential

Responsibilities:

• Maintained the health and integrity of the Confidential IT and Communication infrastructure for the Confidential Intelligence community by expeditiously managing all critical system issues to complete resolution, ensuring Confidential ´s Confidential operations remain uninterrupted.
• Incident Management: Served as direct representative of the E Directorate in charge of IT Infrastructure Operations ensuring systems and infrastructure are able to support Confidential ’s Mission.
• Provided operations and support services to various internal and external Confidential customers
• Monitored system infrastructures that operates on multiple networks, systems, applications, and servers
• Performed network, system, application and server monitoring and fault isolation
• Problem Management and Root Cause Analysis: Investigated and troubleshot system issues for root cause
• Made decisions based on impacts to operations and set priority of work
• Release and Change Management: Coordinated, reconciled, and approved authorized/scheduled system outages at the Outage Control Board meetings. Briefed all high and significant impact scheduled outages at the operations/intelligence morning meeting to the Confidential directors. Reported significant outages to the Confidential Command Center
• Coordinated the timely resolution of critical system issues for the Confidential
• As EMO Operations Chief: provided real-time guidance to EMO shift duty officers as well as employ strategic methodologies to enhance overall capability to the office. Provided tools and resources for the EMO staff, enhancing the team’s capability to provide IT management services to the client. Tools such as: EMO Web site, Professional Development and Training Program, developed and updated SOP's, reference material and working aids.
• Developed the EMO CONOPS, structure and strategic vision
• Developed the EMO Training Plan (Professional Development Program)
• Refreshed the EMO SOP library by updating obsolete SOP’s as well as drafting new ones
• Created the Confidential Technician On-Call system and procedures for all 31 O&S/O&M maintenance teams within the Confidential
• Created a management Tool for the Confidential Authorized Outage Team (MS Access).
• This tool Imports data automatically from Remedy and updates internal tables, displaying outage currently ongoing.
• The tool creates the AO briefing slides used to brief Confidential leadership of high impact system outages
• Created the Operations Watch Officer’s Log database.
• Connected the Log to the AO management database, increasing the EMO’s awareness of outages
• Created the EMO website which allows the EMO to publish daily system status reports and update the System Status Dashboard
• Created an internal web portal providing EMO team with a one-stop-shop for tools and resources needed (the EMO public facing page received the highest hit count of all pages on the Confidential Webbet03 server)

EXECUTIVE SUPPORT

Confidential

Responsibilities:

• Provided technical and administrative support to the Confidential Enterprise Operations Senior leadership. Served as the “right-hand” to the Technical Executive, the Business Executive and the Deputy Chief Information Officer, assisting in day to day technical administrative and managerial functions.

IT SUPPORT SPECIALIST

Confidential, Bethesda, MD

Responsibilities:

• Served as the Technical Staff Officer to the Confidential Command Center, providing essential administrative and technical support.
• Responsible for the general management of the movement of cyber information in the ONC, including IWS, Portal, SOP’s, HCS pilot and web sites.
• Acted as their primary and dedicated SysAdmin, InfoSec security Rep, IT trainer, project manager and alternate Enterprise liaison representative.
• Performed a wide range of functions and tasks which required vision, problem solving and explaining.