Apple Home Advisor Resume Atlanta- GA - Hire IT People

SUMMARY

Computer User Support Specialist wif a gift for understanding the needs of both business and home users. Versed in troubleshooting iOS devices like iPhone, iPad, apple accessories and providing desktop support on Windows. Looking to bring a passion for creative solutions to vibrant technical support team. Authorized to work for any employer.
Troubleshoot and repair hardware issues for Desktop and laptops
Troubleshoot and problem - solving skills on iOS devices like iPhone and iPad.
Windows 10, Windows 7, Windows 8 Operating system support.
Strong Knowledge on Linux and SQL basics.
Working experience on all the Web browsers
Microsoft Office Word, Excel, Power Point
Analytical and critical thinker
Fast learner

PROFESSIONAL EXPERIENCE

Confidential, Atlanta- GA

Apple Home Advisor

Responsibilities:

Work from home remote position as technical support for iOS Apple products like iPhone, iPad, and apple accessories.
Patiently probe and analyze each customer issue and TEMPeffectively troubleshoot the customers device’s over the phone.
Resolved customer Issues in clear, courteous and straightforward manner.
Responded to technical support needs of the customers

Confidential, Dunwoody - GA

Technical Support Representative

Responsibilities:

Technical support for Lenovo Laptops / Desktops and accessories.
Perform software, driver, and Windows updates by utilizing remote desktop tools like (LogMeIn) Software.
Provided base level IT support to non-technical personnel wifin the business.
Installed software, modified and repaired hardware and resolved technical issues.
Followed up wif clients to ensure optimal customer satisfaction through HL software (Hotline)
Used ticketing systems to the compatible hardware parts as per customer request.
Applied understanding Remotely troubleshoot, identify hardware issues for Desktop and Laptops.
Telephone support to provide and knowledge of information systems products and services to assist customers on technical matters in a call center environment. manage and process actions taken.
Demonstrate quality communications skills and exhibit a high level of professionalism wif extreme sensitivity to customer satisfaction.

Confidential, Weslaco, TX

Research Technician

Responsibilities:

me worked as a Technician on a project for developing tissue culture protocols for efficient micropropagation of sugarcane and miscane.
During this project me have been extensively trained in the in-vitro micro-propagation techniques.
me also have been involved in the management of greenhouse, including pest and disease management, plant growth related data collection, data analysis and report preparation for publication.

Confidential, Weslaco, TX

Graduate Research Assistant

Responsibilities:

As a Graduate Research Assistant, me worked on the project titled “Uptake of Soil-Applied Neonicotinoids by Citrus Plants and their Impact on Selected Biological Parameters of Asian Citrus Psyllid, Diaphorina citri Kuwayama”.
During this project me was trained well in the laboratory, greenhouse, and field aspects of citrus research.