SUMMARY

• About 16 years of IT experience in administrating/ configuration, maintaining technical and analytical systems, system study, design, development and problem - solving skills with ability to execute and deliver tasks on schedule
• Around 14 years of experience with OBIEE Administrator,Siebel Administration and with Siebel Development
• Strong working experience in OBIEE,Informatica,DAC,ODI,OIC Analytics,Siebel 8.1.x, Siebel 8.0.x, Siebel 7.8.x, Siebel 7.7.x, Siebel 7.5.x and Siebel 2000
• Strong working experience in OBIEE,Informatica,DAC,ODI,OIC,BIACM,Siebel Administration, configuration, eScript, Business Service, Workflow Manager & Assignment Manager, CTI, Resonate, Email Manager, Remote Administration
• Working experience in OBIEE,Informatica,DAC,ODI,OIC,BIACM and Upgrade from Siebel 7.5.x to Siebel 8.1.1, Siebel 7.5.x to Siebel 8.0.6, Siebel 7.7.x to Siebel 8.0.x, Siebel 7.5.x to Siebel 7.8.x.
• Worked as Technical Lead in several projects and handled requirement gathering and coordinated with dev, QA, Test, Training & UAT till production deployment and made all successful deliverables
• Working experience in Server Administration, QA, Test & Production Migration.
• Working experience in Siebel eMail Integration with Lotus Notes, Configuring setup with communication Manager for Outbound / Inbound mails
• Worked on various applications Siebel ePharma, Siebel Life Science, Call Center, Siebel echannel, Siebel Sales, and good knowledge in Insurance, Pharma, Health care and Order Management functionalities
• Excellent in handling Offshore/Onsite team, Good communication skills, strong leadership and Inter personal skills
• Self-motivated and self-managed with high degree of honesty and integrity.
• Attended Training for OBIEE Siebel, Oracle BI,DB2UDB

TECHNICAL SKILLS

CRM: OBIEE12c,11.1.7.1,Informatica,DAC,ODI,OIC,BIACM, Siebel 8.1.x, 8.0.6, 7.8.x, 7.7.x and Siebel 7.5.x (Siebel Administration/Configuration, EAI, EIM, Web Service, HTTP, email using Lotus Notes, BIP, Outbound communications, Assignment Manager, Workflow Manager, eScript, Business Service, Server Administration, Production migration & Siebel Upgrade)

Application: Siebel Sales, eMedical, ePharma, eClinical, Siebel Call Center, Field Service, eService, Siebel Automotive, Siebel Financial Service Siebel ePharma, Siebel Life Science

O/S: Linux,Windows7/xp,95/98/NT/2000, 2003 UNIX v5, AIX

Databases: Oracle 11g, IBM DB2 9.0/AIX, Oracle 9i/8i, SQL SERVER 2005/2000/7.0 , MS-Access

Middleware: MQ Series, SAP Bapi

Web Tech: HTML, DHTML, VB SCRIPT, JAVA SCRIPT

Hardware: HP, IBM, Compaq, UNIX & NT Servers, Work Stations & PCs.

Reports: Actuate Reports & BI Publisher.

Monitoring Tools: Tivoli, BMC,NETCool

PROFESSIONAL EXPERIENCE

Confidential

OBIEE &Siebel Administrator/SDM/Sr Siebel Administrator/Architect

Responsibilities:

• Installed and configured Siebel Applications for all environments like Development, Test, QA, Training environment
• Performed and involved in migration of Siebel 7.5 vs 7.8 v8.0
• Performed Siebel CRM Solution Architect role by providing architecture implementation and improvement at technical and functional levels of the Siebel program, working with a team consisting of Interface, Configuration, Analytics and Operations resources.
• Executed 4 Projects parallel in Agile model for single releases and responsible for overall project deliverables.
• Unique competency in translating business issues into customer solutions including requirements development, software development management, delivery, support, and analysis.
• Delivered demonstrations and presentations of proposed and delivered functionality to both technical and business audiences
• Mentored a team of Interface and Configuration resources on design decisions, reviewing Siebel technologies, and sharing best practices.
• Have good understanding and experience on activities in Siebel admin area like installation, configuration, troubleshooting, migration, and production deployment.
• Install Siebel Servers and its components on AIX, Windows, Linux environments
• Manage Siebel Servers and Components
• Proactively monitor and manage batch jobs.
• Enforce application change control and migration strategy policies are followed
• Troubleshoot Siebel Server related issues
• Work collaboratively with IT and Business partners to effectively and efficiently maintain, support and enhance enterprise business applications: Define and perform routine and maintenance practices related to application/system administration; Partner with assigned business areas to understand their business processes, and configure changing business needs as enhancements into new and/or existing solutions applying change management best practices.
• Provide technical administration and migration support for various Siebel environments
• Be available on an on-call basis for off-hour/Weekend support
• Gather and define usability, reliability, and performance requirements; Develop system metrics to track trends in usage and data integrity and recommend actionable solutions to address adoption issues and improve operational efficiency.
• Manage BI Publisher application and troubleshoot BI publisher issues
• With a strong customer service focus, collaborate with Helpdesk to respond to requests from business users - creatively resolve issues, answer questions and clarify business processes, design and develop enhancements, troubleshoot and fix bugs.
• Manage and Administer Oracle SOA Application
• Troubleshoot an issues in oracle SOA and BI Publisher application
• Work collaboratively with Integrated Systems Administrators to implement and maintain integrations across enterprise business applications. Develop data quality/hygiene check and database maintenance plans and monitor overall system health, as necessary.
• Identify and correct performance bottlenecks which may occur at any application tier.
• Quickly identify and resolve any production system issues.
• Assist production support team on user issues, as needed
• Install and configured SSSE Module for Hologic Customer
• Experience with Actuate, Resonate, Oracle, BI, Informatica, DAC
• Troubleshoot the issues with Siebel performance, and Performance issues with ETL's long duration
• Supported Multiple Projects like IBM CRM, Hologic, Merck, Southwest Airlines, Eli & Lilly, Club Car, New York Times
• Experience with Failover servers
• Experience with Clustering Server
• Maintenance, Monitoring, Password change management & Proactive Monitoring
• Performer and involved DB Refresh activities from one environment to another environment
• Dry run/simulation tests, Productivity Improvement & bringing down the process cycle time
• Process documentation, Knowledgebase Repository for future reference
• Perform Compilation & Migration, Code Synch-up & Code and Repository management

Environment: OBIEE11.1.7.1,Informatica,DAC,ODI,OIC SiebelCallCenter,ePharma,eMedical,8.1.1.7,8.0,7.8,7.5,CTI,SSSE,Actuate,Resonate, Informatica, Oracle BI,DAC,BI Publisher, Operating system is AIX, Windows, Database is Oracle,10g, 11g,DB2UDB.

Confidential

Siebel Application Developer/Configurator

Responsibilities:

• Extensively involved in Creating / Customizing Business Components, Business Objects, Views, Applets, Screens and Web Templates.
• Created/customized Dynamic Pick lists, Multivalue Group Applets, Association Applets in Sales and Service Request modules.
• Interacted with end -user's to understand the B2B AND B2C business process.
• Extensively involved in enhancing the functionality of Zip codes using Siebel VB code.
• Designed and developed Master/Detail, Group Reports for Campaigns, Service Requests using Actuate Developer Workbench.
• Responsible for installation and maintenance of Fulcrum search for .COM Applications.
• Responsible for configuring Login and Logout Pages, Personalization page, Sales order and Product pages.
• Upgraded from Siebel 99.5 to Siebel eBusiness 2000.

Technical Environment: Siebel 99/ Version 5.5, Siebel eBusiness 2000, Actuate Developer Workbench, Win NT 4.0, Oracle 8.0, Win'98.

Confidential

Actuate Developer

Responsibilities:

• Completely responsible for implementation of Developer Workbench, setup of Report Encyclopedia, Report Server, Report Cast Channel.
• ODBC Connection from Database to Actuate reports
• Developed e-Reports for Java Front End(GUI) Applications.
• I have developed 14 major reports for users Security and hardware Security
• Developed HTML reports, external Dynamic Hyperlink reports, Drill Down reports
• Designed Complex reports by using Sequential sections, Parallel sections
• These reports developed on Daily,Weekly,4weekly,half-yearly basis and scheduled reports On report server.

Confidential

Technical Consultant

Responsibilities:

• Confidential Securities is a division of Confidential which helps companies to go public and maintains their stock status. Did a lot of customization to meet banking and securities industry requirements
• Part of a five-member team involved in the Upgradation, Installation, Design, Customization and Implementation of Siebel 99.5 Salesforce module.
• Installed Enterprise Server, Database Server, Siebel Client, Siebel Tools and Actuate Developer Work Bench on SQL Server
• Created Business Components, Business Objects using the Siebel 99.5 Business Object Layers
• Created and or modified Applets, Views, Screens and Applications in the Siebel 99.5 User Interface Layers using Siebel “Vanilla” 99.5 to meet business objectives of the Company
• Created New Configuration and SRF file to connect to test Database and for Compilation of various projects.
• Customized existing Siebel Applet Layer to Business Specifications
• Created custom extension tables and columns
• Developed and maintained Actuate reports using Sequential, Group and Report sections and overwritten some of the Actuate methods to implement complex business requirements
• Displaying Sales force team on the report by taking the values from Siebel multi valued field
• Developed reports which runs across the page
• Grouping report on more than 2 fields
• Displaying Sub total and Grand Totals
• Formatting Date and Currency fields
• Displaying the values on the report based on the condition etc.,