Cloud Support Engineer Resume
Herndon, VA
SUMMARY:
- College educated with over 15 years of increasingly technical experience working in different industries including Manufacturing, Finance, Sales, and Health Care.
- Exceptionally technical individual with the ability to quickly process information and provide technical expertise no matter how complex the situation.
- Hard working and loyal employee with a willingness to do whatever it takes to get the job done on time.
- Willing to step outside of my comfort zone and assigned role to assist in any way my skillset allows.
- Highly technical individual with a strong desire to continue learning and developing my skillset. Enjoys teaching others new skills and sharing knowledge.
- Strong work ethic and willingness to go above and beyond the call of duty to meet my goals.
SKILL:
Database Administration using Microsoft SQL Server and MySQL. Windows and Linux Server Administration, TCP/IP Networking and services including but not limited to DNS, DHCP, HTTP, FTP, and LDAP / Active Directory. Development using C#, Perl, Powershell, PHP, SQL, HTML, Javascript, and CSS. Experienced with Windows Server Failover Clustering and SAN storage.
PROFESSIONAL WORK EXPERIENCE
Cloud Support Engineer
Confidential, Herndon, VA
Responsibilities:
- Provide support for Confidential business and enterprise cloud customers primarily for AWS RDS (Relational Database Service) but also for other areas of AWS as well including EC2 virtual machines, VPC networking and security groups, and Data Migration Service.
- Primarily supported customers using Microsoft SQL Server and MySQL, but also helped to support other database engines including Postgres and Amazon Aurora.
Senior Database Administrator
Confidential, Franklin, TN
Responsibilities:
- Optimized and maintained pre - existing and new databases, stored procedures, functions, and ad-hoc queries for customer facing and internal payment processing systems.
- Significantly improved database backup and maintenance tasks through the use of automated tools and monitoring.
- Implemented new SQL performance monitoring tools on all production systems to better trend performance data over time, acquire baseline measurements, and detect and solve performance issues.
- Worked with all areas of the business including Development, Quality Assurance, Infrastructure, Client Support and Implementations to support the needs of the business.
- Wrote scripts and applications in Powershell and C# to streamline business processes as needed.
- Developed a new data warehouse to allow for efficient reporting for our clients.
SQL Server Developer
Confidential, Brentwood, TN
Responsibilities:
- Architected and developed a data change tracking system for being able to capture changes to patient healthcare data in our revenue cycle application.
- Developed ETL packages using SQL Server Integration Services and T-SQL code to export that change tracking data to our client’s hospital information system.
- Optimized existing T-SQL functions and stored procedures to solve production performance issues.
- Worked to automate financial reconciliation between each client’s host system and our revenue cycle application by developing automated aged trial balance data imports and comparisons.
Senior Database Administrator
Confidential, Brentwood, TN
Responsibilities:
- Architected a data warehouse from the ground up using SQL Server 2008 R2 with various data sources both internal and external to the organization.
- ETL, using both TSQL stored procedures and SQL Server Integration Services.
- Delivering end user reports using IBM Cognos and SQL Server Reporting Services.
- Worked in a DBA and database development role in many different databases environments across the organization, including six SQL Server instances on four physical servers for the data warehouse, a Microsoft Dynamics Great Plains financial system, a back end custom Java based fulfillment system, and a shared development environment. Also performed database administrator responsibilities for many different MySQL servers used to run our production customer facing systems.
- Performed Microsoft Exchange and Windows server administration duties on an as needed basis.
- Assisted end users with troubleshooting and correcting any and all application issues and working around bugs / data issues on a daily basis.
- Assisted with monthly financial reconciliation and financial statement creation.
Enterprise Resource Planning Developer
Confidential, Bowling Green, KY
Responsibilities:
- Primarily worked in creating a custom web-based ERP solution.
- Wrote various ERP modules using Perl scripts, SQL queries, and MySQL stored procedures, functions, and triggers to facilitate various areas of a manufacturing environment, ie, Bill of Materials, Work Order scheduling, shop floor building, etc.
- Administered database replication on client servers using MySQL.
- Migrated an extremely complex Bill of Material decision-making algorithm from a MySQL stored procedure to a Perl program in order to increase its runtime efficiency from many hours to a few minutes.
Web Developer
Confidential, Bowling Green, KY
Responsibilities:
- Maintenance of Confidential ’s family of websites written in Coldfusion
- Supported users of a large forum, rv.net (account activation requests, username change requests, banning members, etc.).
ERP Consultant
Confidential, Bowling Green, KY
Responsibilities:
- Performed the tasks of a Database Administrator, SQL Database developer, and Perl developer on a consulting basis using MySQL 5.1 and 5.5.
- Maintained and improved a homegrown ERP platform written in Perl and hundreds of MySQL stored procedures, functions, triggers, and very complex queries using tens to hundreds of joins.
- Assisted with report creation and data analytics.
- Assisted with end of year inventory audit and financial close process.
Student Lab Assistant
Confidential, Gallatin, TN
Responsibilities:
- Assisted students in the use of various PC hardware and software.
- Hardware / Software installation and configuration in multiple Windows 2000/XP environments.
- Backed up and deployed software using Norton Ghost.
- Assisted in inventory of equipment on and off campus.
- Web Design and Development.