SUMMARY

• Development experience in IT industry using Microsoft Dynamic CRM, web - based applications like .NET technology and databases with SQL server.
• Expertise in client-side development using HTML , JavaScript, CSS, JQuery, AJAX , ADO.NET and ASP.NET .
• Experience in working with Sales, Marketing & Service modules of Microsoft Dynamics CRM 2013, 2015 (On-Premise and Online), 2016 (Online).
• Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
• Worked on Various Full Life Cycle Implementations as a CRM Developer.
• Design and integrate business processes and data flows between CRM applications and other applications
• Deploy CRM configure, and customizations plus report and dashboard creation.
• Expertise in customization, configuration and integration of MS CRM.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript
• Significant knowledge of Dynamics CRM Online, and the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions.
• Expertise in Microsoft Dynamics 365/CRM service programming, development, and Application Integration capabilities such as creating a customer portal solution.
• Experience in developing of custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM
• Experience in interacting with MS CRM database using web service methods
• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities
• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server
• Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• Good knowledge of Windows Communication Foundation WCF, Windows Workflow Foundation WF, and Microsoft Web Server like IIS 6.0/7.0
• Expertise in Database Systems, SQL, and Stored Procedure
• Good knowledge of Web Development skills like HTML, XML, XSLT, JavaScript, and Visual Studio.
• Experience in using Plug-ins in various Events Pipeline. Like Pre-Validation, Pre-Operation, Post Operation.
• Worked on premises.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Worked on customizing entities, views, charts & dashboards.
• Understanding of customizing CRM-UI with Sitemap and Ribbon work bench.
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.
• Experience in client management and system development, design, and implementation.
• Excellent analytical, logical and interpersonal skills.

TECHNICAL SKILLS

.NET Technologies: C#.NET, VB.Net, ASP.Net

Web Technologies: ASP.NET, XML, HTML, HTML5, CSS, JavaScript, JQuery, AJAX, SILVERLIGHT, Angular, Web API, REST, SOAP

CRM: Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and dynamics 365

Configuration Management: TFS, Source Gear, SVN

Tools: MTM, Visio, Snippet, SnagIt, Ribbon work bench, XRM tool box, SDK

OS: Windows Vista/ XP/ 2000/2003/2007

IDE: Visual Studio. Net 2005/2008/2010/2012/2013/2015/2017

Frameworks: .Net Framework 2.0/3.5/4.0/4.5 , Silverlight 4.0

PROFESSIONAL EXPERIENCE

Confidential

MS CRM Dynamics Developer/Analyst

Responsibilities:

• Attending daily Scrum meetings.
• Involved in analyzing the requirements and required components, understand the Business Process Flow behind the requirements.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM as per the Business Process.
• Configured, customized Microsoft Dynamics CRM 2015, 2016 application software multiple times to meet business needs.
• Created Custom Web resources using Java Script to validate forms.
• Customized Dashboards based on the custom views, reports and charts.
• Created organizations, business units, groups and their relationships.
• Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
• Customized the Sitemaps using XRM toolbox.
• Involved in analyzing defects and working on required components and helped in fixing issues or defects with the production level.
• Debugging JS and plugins to find out the cause of the issue.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and services department to increase visibility and efficiency.
• Translated user requirements into usable interfaces to align them with business goals.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
• Developed Plugin and Custom Workflows.
• Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
• Responsible for the walkthrough for the developed code through implementing the code production and code reviews.
• Adding the required components or entities to the current solution.
• Worked on creating solutions and deployment documents as required.
• Analyze business data, to understand customer behavior and organizational activities of past in customer ordering and fulfillment processes.
• Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
• Developed test cases for source systems and documented test cases.
• Executed test cases and logged results in Excel.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Customized the CRM form programming and form validations through Java script.
• Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.
• Extensively used Advanced Find functionality and built Fetch XML’s in Dynamics CRM.
• As per the business requirements implemented synchronous and asynchronous plug-ins.
• Import and export data within MS Excel and MSFT Dynamics CRM.
• Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
• Writing specifications for customizations and system integration.
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
• Created all the security roles and users accordingly in the system based on roles.
• Created Dashboards, Views, Reports and Charts.
• Worked on setting up relationship between System & Custom entities.
• Implemented User Level Security so that every user can access only related forms and reports.
• Worked with a team of stakeholders following the Agile Scrum software development process.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Worked in the AGILE environment with 3-week sprint cycle
• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

Environment: Microsoft Dynamics CRM 2016, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, JQuery, AJAX, Entity Framework, SQL Server 2014, IIS 7.5 and TFS

Confidential, Langhorne, PA

MS CRM Dynamics Consultant

Responsibilities:

• Analyze business data, to understand customer behavior and organizational activities of past in customer ordering and fulfillment processes.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Customized the CRM form programming and form validations through Java script.
• Collaborate with other development staff to problem solve, implement solutions, perform code reviews and troubleshoot.
• Extensively used Advanced Find functionality and built Fetch XML’s in Dynamics CRM.
• As per the business requirements implemented synchronous and asynchronous plug-ins.
• Import and export data within MS Excel and MSFT Dynamics CRM.
• Using XRM Toolkit to integrate with CRM Web services - REST / SOAP based integration with Jscript.
• Writing specifications for customizations and system integration.
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
• Created all the security roles and users accordingly in the system based on roles.
• Created Dashboards, Views, Reports and Charts.
• Tested data in Systems Test, Systems integration with different system environments.
• Analyzed and evaluated existing systems and documented procedures.
• Developed and maintained test scripts and test cases based on system flow and field validation by using positive, negative, boundary, and null value testing scenarios.
• Worked on setting up relationship between System & Custom entities
• Implemented User Level Security so that every user can access only related forms and reports.
• Worked with a team of stakeholders following the Agile Scrum software development process.
• Involved in the complete life cycle of the application.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

Environment: Microsoft Dynamics CRM 2015, Microsoft .NET 4.5, C#, Visual studio 2015, JavaScript, JQuery, AJAX, LINQ, Entity Framework, Razor engine, SQL Server 2014, IIS 7.5 and TFS

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

• Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM projects.
• Created and maintained documentation and conducted end user training while implementing and supporting CRM system.
• Experience with ADX Studio Portal suite, including: profile management, content management, CRM web application, customer service and MS technology integration.
• Developed plug-ins to encrypt social security number (SSN) of contacts.
• Provide input and advice regarding Microsoft Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Customized Sale module and entities of leads, account, contact and opportunities according to the business process.
• Installed XRMToolBox for Sitemap changes to update in CRM System.
• Involved in installing SSL Certificate for secure website and imported and exported this certificate from one server to another.
• Import and export data within MS Excel and MS Dynamics CRM.
• Created workflows based on requirements from sales department.
• Used MS Dynamics CRM 2013 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Involved in doing CRM modifications such as Plugins, JavaScript and C# Web services for CRM 2013
• Gathered business requirements from business stakeholders and created BRDs.
• Translated BRDs to the functional specification documents.
• Designed plug-ins converting business requirements into technical requirements for development team.
• Customizing and configuring CRM system at a user level.

Environment: Microsoft Dynamics CRM 2013, Microsoft CRM SDK 2013, C#, ASP.NET, SQL Server 2008/2012, Visual Studio2012/2013, HTML, JavaScript, JQuery.

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

• Involved in analyzing the Business Process, Requirements gathering and Project Planning.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM as per the Business Process.
• Configured, customized Microsoft Dynamics CRM 2011, 2013 application software multiple times to meet business needs.
• Created Custom Web resources using Java Script to validate forms.
• Designing the User Interface and Database
• Involved in Coding and Writing SQL Queries, Stored Procedures
• Used J-Query for Client-Side Validations and AJAX Calls to communicate with JSON Data
• Made use of .NET’s object-oriented features (C#), event handling, error handling, caching and security features.
• Experience with Forms Authentication & Authorization, Membership Roles in security in .NET applications.
• Customized Dashboards based on the custom views, reports and charts.
• Created organizations, business units, groups and their relationships.
• Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications.
• Customized the Sitemaps using XRM toolbox.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Translated user requirements into usable interfaces to align them with business goals.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation.
• Developed Plugin and Custom Workflows.
• Configure and Develop Plug-ins and Custom Workflow Activities in C#.net consuming CRM Web Services using CRM SDK and ensure that processes will work efficiently and will conform to IT standards.
• Develop custom reports in SSRS and attach it with Dynamics CRM.
• Document and track all MSCRM changes consistent with IT policy and procedure.

Environment: Microsoft Dynamics CRM 2013, CRM SDK, C#, Asp.net, Visual Studio 2013, MS Outlook, IIS 7.0, JavaScript, XML, HTML/CSS, SQL Server 2008, SSRS, TFS2012, MVC, XRM Toolbox, XML.