SUMMARY

• Over 11 years of progressive experience in teh Retail industry involving Implementations, Product management and Support in a global environment dat involves Supply Chain Management, Sterling OMS, Warehouse Management (WM), web channel configuration applications.
• Ability to lead a team of engineers, assisting with implementation and daily operational management.
• Extensive experience in Sterling Order Management Suite Product dat comprises of Order Life Cycle, Sourcing Scheduling Payments and Invoicing, Returns, Logistics and Distribution and Sterling Call Center (COM) and Store (SOM) management applications.
• Self - motivated, result oriented and customer focused with proven ability to understand complex architecture and convey in a way dat meets teh needs of both business and technical groups.
• Polished leadership skills with ability to motivate teams to increase productivity.
• Experience in databases like Oracle SQL, DB2 and MySQL. Hands on experience coding with Java, JavaScript, HTML and Unix shell scripting as part of DevOps automations.
• Actively performing teh role of Onsite Lead with excellence which includes responsibilities like direct interactions and discussions with client, working with off-shore team to prioritize and plan tasks and take them to timely completion.
• Coordinating with appropriate infrastructure teams required for application maintenance and support.

TECHNICAL SKILLS

• Development Platforms: Oracle 8i/9i/10/11g PL-SQL, XML/XSD/JMS/XSLT/Java/Stubs/SOAP/WSDL
• SCM Tools Yantra 7.5, 7.9, Sterling MCF 7.11, 8.2, 8.5, Sterling OMS 9.0 thru 9.5
• Modeling/Presentation Tools: MS Visio, MS Excel, MS Word, MS PowerPoint
• Version Control: MS Visual SourceSafe, CVS, RTC Client, GIT
• System Platforms: Windows 2000/2003, UNIX, Ubuntu
• MOM: EMS Tibco, IBM MQ
• Ticketing System: Jira, Quality Center, HP Service now, Confluence, runbook, wiki noledge management
• Monitoring Tools: Splunk, Nagios, DataDog

PROFESSIONAL EXPERIENCE

Sterling Order management

Confidential

Responsibilities:

• Lead Manage and Support on all required aspects of teh OMS system architecture and their impact on teh integration with other systems within teh Walmart Application topology.
• Strong understanding of Sterling Order Management Solution which includes Order Lifecycle, Order Fulfillment, Optimization, Payments and Invoicing modules.
• Working noledge of Sterling Inventory Management, RTAM, Agent Framework, SDF and transactions, User Exits, Events, database and custom API’s.
• Responsible for Production support activities operating in a global environment dat involves Sterling Commerce Order Management and Inventory Management Systems.
• Working and managing onsite -offshore team ensuring timely delivery leading production support team and coming up with strategy for proof of concept, to resolve teh production support issues.
• Involves day to day operations and Complete Order Life cycle processes from Point of Sales Inquiry till teh delivery of product to teh customer.
• Worked with cross-functional partners to ensure on-time, accurate deliverables and execution of strategies.
• Identify teh critical problems dat occur on a regular basis to identify long-term solution.
• Provide Engineering Support to business stakeholders and other system users
• Review and analyze production requests from business teams on a daily basis - track, analyze and manage them to closure
• Help to fix production bugs dat may be production or enhancement related working together with development teams.
• Provide technical leaderships to other engineers on teh team, including onsite and offshore associates.
• Provided Post Production Support.

Confidential

Responsibilities:

• Strong understanding of Sterling Order Management Solution which includes Order Lifecycle, Order Fulfillment, Optimization, Payments and Invoicing modules.
• Worked on providing high quality solutions and customer communications.
• Design Implement and Customize Sterling OMS solutions into existing environments.
• Develop IBM Sterling OOB User Exits, Events, Monitoring rules, Exception handling, Alerts and Reprocessing.
• Working on Sterling 9.5 configurations and customizations.
• Worked on delivering multiple projects dat involved Payments modernization.
• Worked on Core Sterling functionalities and customizing Gift card and EGC implementation.
• Lead design sessions, code reviews and error handling of sterling development framework.
• Acting lead for offshore team ensuring timely delivery of enhancements and leading production support team and coming up with strategy for proof of concept, to resolve teh production support issues.
• Developed Java based extensions of Sterling OMS, XML, XSLT, Java, Oracle and middleware technologies.
• Develop code integrations through systems like Tibco, file transfer, mq queue and similar transformation middleware for data integrations between IBM sterling and other external systems using xml gateway / Rest based calls.
• Developed web services to interact with external systems using soap-based architecture.
• Worked on Creating custom tables, extending database columns and hang off tables as needed.
• Collaborates with Solution Architects and Business Analysts to extend teh capabilities of Sterling OMS platform.
• Performing Sterling build, deployment, installation set up and patches activities on test and prod environments.
• Involved in Release Management has performed application build to deploy code changes.
• Pre and Post Production support in fixing teh bugs.

Confidential

Responsibilities:

• Worked on delivering and executing in house products for enhancing teh promotion capabilities for Macys and Bloomingdales websites.
• Working on enhancements on teh in-house application tools dat help support team for faster issue resolution in teh day to day activities.
• Worked actively with Inventory, Image Workflows and Data teams to ensure efficient Order placing capabilities across teh site.
• Act as primary product support person for teh ecommerce Systems Support team to track, manage, trouble-shoot and fix production related and data quality issues.
• Participated in new product launches and tech debt through teh product development process.
• Participated in developing an Alexa voice model for teh product hackathon event dis demonstrates teh capability of providing high selling SKU’s, top 5 promotions /sale events as per customer requests.
• Collaborate cross-functionally with QA, DBA, BIS, OPS and on-shore/off-shore development teams alike to trouble-shoot data quality and application issues.
• Identify teh critical problems dat occur on a regular basis to identify long term solution and taking into production.
• Implement data related fixes for day-to-day incidents occurring in production including Data Stage jobs.
• Lead efforts in executing problem mitigation, change management and critical situation management for Mission critical systems.
• Partner with operations and other onshore/offshore support teams to manage teh tickets and streamline teh processes to engage teh right development member for a production crisis.
• Help to fix production bugs dat may be production or enhancement related working together with development teams.
• Be teh representative on level 3 production calls for teh development team - understand production issues and engage teh onshore/offshore developers as needed to resolve teh problem both short term and long term
• Pre and Post Production support in fixing teh bugs.

Confidential

Responsibilities:

• Order to Cash process: Involves day to day operations when an order is received by seller, teh stages of orders life cycle, till teh product is received by teh buyer and invoicing.
• Working with Sterling Inventory Management Systems (IMS) which helps in reserving Inventory and check teh current inventory levels to determine availability and location.
• Support other projects including Drop to Ship, Address Validation Systems, Fraud which helps in fraud order validations, Distribution Centers (DC).
• Worked with third party interfaces like data cash and paypal dat helps in authorizing teh credit cards and invoicing purposes.
• Responsible for Production support activities operating in a global environment dat involves Sterling Commerce Order Management and Inventory Management Systems.
• Involves day to day operations and Complete Order Life cycle processes from Point of Sales Inquiry till teh delivery of product to teh customer.
• Worked with cross-functional partners to ensure on-time, accurate deliverables and execution of strategies.
• Identify teh critical problems dat occur on a regular basis to identify long-term solution.
• Provide Engineering Support to business stakeholders and other system users
• Review and analyze production requests from business teams on a daily basis - track, analyze and manage them to closure
• Help to fix production bugs dat may be production or enhancement related working together with development teams.
• Provide technical leaderships to other engineers on teh team, including onsite and offshore associates.
• Provided Post Production Support.

Confidential

Responsibilities:

• Design and configuration of Payment Processing, User Groups and Permissions modules in OMS.
• Involved in High level design and working with Client on teh interface mapping specifications.
• Involved in detail level design review meetings and represented designs completed by both Onshore and Offshore team members.
• Worked on teh XSL transformations and Stubs for data transformation.
• Proactively interacted with Integration and ESB teams for Asynchronous Data transmission.
• Involved in Release Management has performed application build to deploy code changes
• Pre and Post Production support in fixing teh bugs.
• Performed Unit testing on critical modules like Payments, Order creation its sourcing and scheduling and customizations made on SOM and COM UI.
• Developed string test cases and performed unit testing on teh modules and managed overall testing activities. Led teh testing team and monitoring teh day to day and weekly activities of teh team.
• Defining and managing teh create order and return order processes.
• Worked on generating XSD’s and tested it successful validation against teh Sterling schema versus teh ESB layer on critical modules like Sales /Return / Purchase order and Payment Processing.
• Worked on JSP customizations dat included entry of extended attribute fields at Order and Shipment levels.
• Installed printers on SUSE Linux 11.2 machines to test successful label printing using SOM (Teh functionality of SOM is similar to dat of WMS.)

Confidential

Responsibilities:

• Work with cross-functional partners to ensure on-time, accurate deliverables and execution of strategies.
• Inbound Process: Visibility into inbound shipment processes from pre-receiving to put-away of receipts.
• Outbound Scheduling: Coordinating outbound operations, including shipment grouping and wave planning by interacting with KIVA a third party interface.
• KIVA: Third party interface which makes use of Robots for inducting, picking and packing inventory. WMS interacts with KIVA through teh xml messaging format.
• Shipping Solution: Expertise in Java Based Enterprise and Shipping Solution (JESIE) a central server web/browser parcel shipping engine UI dat provides a single point of shipping, allowing decrease package handling for improved product flow-through, order tracking, and optimal customer service.
• Automate and streamline common and time-consuming order processing and shipping tasks such as getting rates, printing labels and customs documentation, tracking delivery status.
• Warehouse Control Systems (WCS): Software Application dat directs teh real time activities within warehouse such as monitoring and tracking of merchandise throughout teh DC, ensuring teh packages reach teh correct destination, from receiving to storage to forward pick to shipping and out teh door.
• Limited support to other sub applications involved Red Prairie (Labor Management System), KANA (Email server) and Espresso which is responsible for cron jobs being scheduled for processes in Sterling WMS.
• Order to Cash process: Involves day to day operations when an order is received by seller, teh stages of orders life cycle, till teh product is received by teh buyer and invoicing.
• Interacting with Inventory Control Management Systems (ICM) which helps in reserving Inventory and check teh current inventory levels to determine availability and location.
• Support other projects including Drop to Ship, Address Validation Systems, Red Proxy which helps in fraud order validations, Distribution Centers (DC).
• Worked with third party interfaces like RCTA and Vault dat helps in authorizing teh credit cards and invoicing purposes.
• Monitoring jobs like Inventory Resync which helps in maintaining an accurate inventory picture on site and Auto feed dat sends teh payment details to Corporate on a daily basis.
• Defining and managing teh entire return, repair and exchange process.