SUMMARY

• Around 7+ years of IT experience including 4+ years of experience in Salesforce.com, CRM Sales Cloud and Service Cloud using Visual force and Apex as Developer and Administrator and 1+ years of experience on java full stack.
• Experience in capturing client requirement, Designing, Development, Configuration, Implementation and Salesforce applications.
• Involved in various stages of Software Development Life Cycle (SDLC).
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation rules, Email generation.
• Extensive work experience in creating the custom objects, custom fields, Page layouts, custom Tabs, custom reports, report folders, report extractions to various formats Snapshots, Dashboards.
• Experienced in Salesforce Integration for Data Integration/Synchronization/Replication from Sales force to external systems like Oracle and SQL server.
• Extensive experience in using Apex Language, APEX classes, Triggers, Visual Force pages, Controllers, writing Workflows, Force.com API, REST API.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader, Data Loader.io, Excel Connector, SFDC Data Export, Mass Delete.
• Hands on experience in SFDC development using Aura Components, Integration, JavaScript, CSS Styles, Reports, SOQL, SOSL, Process Builder and Flows.
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
• Extensive experience in data migration and integration using Data Loader and management in bulk.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e - mail services and workflows via customization.
• Experience implementing OWDs, Role Hierarchies and Sharing Rules for system security design.
• Worked on various AppExchange products like DocuSign, Dupe Blocker, Pardot, EchoSign, Conga Composer and Apttus according to the needs of the organization.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XUL, HTML /DHTML, XHTML, jQuery, CSS, and Ajax.
• Experience in doing deployments using Force.com IDE, Eclipse, Change sets, Ant migration, SVG migrations.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com platform, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Workflows & Approvals S-Controls, Apex Web Services, Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse with Force.com Plug-in.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, CTI(Call Center Integration), IVK Integration, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

IDE: IBM RAD, Eclipse 3.5, WebSphere Integration Developer.Force.com IDE.

Web Technologies: HTML 5, Perl, XML, JavaScript, JSP

Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.

Operating Systems: MS-Windows XP/ME/98/95/2000/NT 4.0, Mac OS-9/10, MS Windows, UNIX

Packages: MS Office, MS Outlook, MS Access.

Data Management and Tools: Toad, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer, Putty and Edit Plus.

PROFESSIONAL EXPERIENCE

Confidential

Lead Salesforce Developer

Responsibilities:

• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications .
• Involved in the pre and the post migration activities and also in the deployment activities.
• Doing the code review for the co developers and also participated in doing the merge activities using the Auto Rabit and from dev instance to the prod.
• Worked extensively on Salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation .
• Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use.
• Experienced in using the third-party libraries for showing the UI rendering with the help of the API callout and displaying of data.
• Experienced in both the salesforce to salesforce integration as well as the third-party application integration using the standard and the custom API and posting the data from Salesforce to the other applications.
• Involved in using Lightning, process builder and workflows.
• Developed Apex Language, Apex Classes, Apex Triggers and Lightning components for various functional needs in the application.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports. Modification of Lead assignment rules, workflows.
• Experienced in Service Cloud, Sales cloud, Chatter & App - exchange applications.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queueable apex and scheduling jobs using apex scheduler.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Experience in integrating external web systems with salesforce using REST API.
• Experienced in improving application performance by reducing retrieval times using Org and session cache
• Experienced in deployments of Apex and VF pages across DEV, Test and Production instances.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Excelled in working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Designed User Interfaces for Salesforce users as per requirements and aallowing users' access to record types and reports in Salesforce.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Experience with production support in addition to development activity to full-fill end users request.
• Responsible for production support to help end users to resolve issues with agreed SLAs.
• Provided training to end users for Salesforce related tasks.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.

Environment: : Salesforce CRM, Apex Language, Apex Classes, triggers, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Lightning UI, Classic UI, Custom Tabs, CTI, IVK INTEGRATIONS, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, jQuery, CSS, XML, Web Services, SOAP, UI, Eclipse, SOQL.

Confidential

Sr Salesforce Developer

Responsibilities:

• Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written SOQL query language necessary for the application in Apex Language, Apex Classes and Triggers.
• Implemented Web-to- Lead and Web-to- Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Apex classes, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Eclipse, HTML, Java Script, jQuery, Data Loader, SOQL.