OBJECTIVE To obtain a challenging position in the field of Networking and Telecommunications with an organization that will test, improve and increase my knowledge and abilities, while providing value to the organization.

SUMMARY

• Around 3 years of experience in Networking and Tele-conferencing in multiple phases of SDLC including Requirements gathering, Testing, Implementation and Support of hardware and software applications.
• Strong working knowledge of Networking concepts and experience in troubleshooting critical and service impacting problems.
• Expertise in installing, upgrading and configuring Summit audio-conferencing bridges.
• Proficient in writing on demand batch files and scripts for automation of upgrades.
• Good knowledge of various database systems like MS SQL Server 2008/2005 and MS Access.
• Experience in Production Support, User documentation and End-User training.
• Excellent problem solving skills with a strong technical background and result oriented team player with excellent communication and interpersonal skills.

SKILLS

Networking: TCP/IP, OSI architecture, 802.11, IP Addressing, Subnetting, Telnet, FTP, Routing protocols Telecommunication: GSM, CDMA, RF Engineering principles, Cellular radio system Programming and Scripting: C, Embedded C, C++, SQL, Windows batch files, PERL, HTML Hardware: Intel 8051, 80196, Renesas QSK62P, ML310 board for FPGA's Simulation Tools: OPNET, VHDL, Verilog, HFSS, Xilinx Platform studio, MATLAB, MathCAD, Audacity Platforms and Software: Windows 7/Vista/XP, Linux, Wireshark, FileZilla, Apache Tomcat, Latex Databases and tools: MS SQL server 2008/2005, MS Access, Toad

PROFESSIONAL EXPERIENCE

Confidential.(Monroeville, PA) Nov' 09 - Present Senior Customer Service Engineer (Level 2)

• Technical Lead for Audio Bridge Deployment at Airtel Africa.
• Prepared site survey and network design documentation.
• Configured Summit and external application servers as per customer requirements.
• Installed and configured applications like RSB, Passcode Server and ContexWeb to allow communication between the bridge and SQL server database.
• Provided remote start-up and installation support.
• Senior coordinator for overlooking the entire bridge and external apps for Chorus Call India.
• Worked on regression and one day test plans for different software applications and patches.
• Performed weekly and nightly stress tests for testing applications.
• Planned, prepared and upgraded existing software to correct errors, adapt to new hardware, and improve performance.
• Used networking tools like FTP, Telnet and SSH for performing upgrades.
• Detailed reading and troubleshooting of Summit application logs. Occasionally read T1-RB, ISDN and VoIP network logs for tracing call details and disconnects.
• Extensively read Network Sniffer (Wireshark) logs to find out packet loss and retransmission errors in customer data networks.
• Conducted weekly/monthly ticket calls with customers to understand software concerns or user expectations.
• Visited local as well as international customer datacenters to troubleshoot any technical issues.
• Generated RMA and necessary paperwork for hardware shipments.
• Conducted on-site as well as in-house training for new customers.
• Conducted interviews and mentored interns as well as junior level engineers.

Confidential (Cary, NC) March' 09 - Oct' 09 Software Developer

• Hands-on experience on relational databases and SQL queries.
• Provided technical assistance in development activities using Informatica software for building an operational data store.
• Reviewed/implemented database backup and recovery strategies for in-house sample projects.

EDUCATION/ACHIEVEMENTS M.S. Electrical and Computer Engineering B.S. Electronics and Telecommunication Oracle 1Z0-007 Certified Survey Paper on Fast Handoff Schemes for Mobile IP

RELEVANT PROJECTS

• Implemented a Linux Device Driver on PowerPC processor Description: Wrote Linux Driver to implement CRC on PowerPC processor. The main objective was to create a device driver that supports the hardware CRC core and to write an application to test the device driver. Hardware programming language (VHDL) as well as Software programming language (C/C++) were used.
• Design of a DPSK communication system Description: Simulated a differential phase-shift keying (DPSK) communication system and evaluated its error performance in presence of white Gaussian noise. Implemented using C and Matlab.
• Design of a WLAN (Wireless local area network) Description: Developed a detailed model for evaluating the trade-offs and requirements for designing a WLAN within a specific area of the UNC Charlotte Campus. Our team investigated the interrelationship between frequency reuse, sectoring, user activity and user density. Programmed using C, C++ and Matlab.
• GSM based I/O control Description: Developed a system consisting of 2 cell phones and a microcontroller which is connected to the output of the second cell phone. SMS sent from the 1st cell phone to the 2nd, controls the output ports of the microcontroller.