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Programmer Analyst Iii Resume

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Seattle, WA

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QUALIFICATIONS Accomplished Information Technology professional with background and experience in Computer Programming and Development. Earned Bachelor of Science from Embry-Riddle Aeronautical University, with additional extensive computer training from Bellevue Community College and Trans World Airlines.

COMPUTER SKILLS

Software: ISPF, MS Office (Word, Excel, Access, PowerPoint, Outlook) , MS Visio

Operating Systems: MVS/OS 360, TSO , UNIX , Windows NT, Windows XP

Programming Languages: COBOL II, JCL, UNIX Scripts , C# , HTML , ASP.NET

Programming / Database Tools: Avaya Conversant Script Builder , Visual Studio, Toad, nHibernate, ISPF , MQSeries

Databases:IMS/DB, IMS/DC , Informix, SQL, Oracle , DB2

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA 2/2007 - 9/2008 Programmer Analyst III

  • Supported retail systems by providing excellent support to both internal and external customers.
  • Designed and maintained UNIX shell scripts, SQL scripts, and COBOL programs supporting retail pricing, data warehouse, and report applications.
  • Created specifications for program changes and upgrades based on user requests.

Representative Projects:

  • Associated Grocers / Unifed Grocers Data Synchronization: Member of team that coordinated the synchronization for the retail item data between the Associated and Unified systems after the companies merged.
  • New Order Guide Maintenance Screen: Gathered user requirements and wrote specifications for a new VB screen to allow member stores to maintain their printed order guide requests. Coordinated coding and implementation of the new screen.

Confidential, Seattle, WA 5/2001 - 12/2006 Senior Application Analyst

  • Supported $250+ million software system by ensuring operability and enhanced functionality of frequent flyer system and data warehouses for Alaska Airlines customer care call center, reservation and marketing personnel and about 4.5 million Alaska Airline Mileage Plan members.
  • Designed and developed new COBOL/IMS and C# applications by using knowledge and expertise.

Representative Projects:

  • Board Room Renewal Notices: Saved thousands of dollars per month by upgrading Board Room renewal notices for 30,000 members from old mainframe dot matrix printer technology to modern, e-mail or laser printing technology using Windows by developing dynamic C# batch (console application) process to dynamically format notices. Used C#, Visual Studio, Easymail.net, FTP, JCL and COBOL.
  • Revenue and Value for the Enterprise (RAVEN): Member of team that developed new data warehouse to allow marketing to analyze the value of Mileage Plan members. Developed an Oracle database to allow marketing to see revenue generated, flight activities, and partner transactions to evaluate effectiveness of marketing efforts. Used C#, Visual Studio, Oracle, SQL, Toad, COBOL, JCL, FTP and nHibernate to analyze 4.5 million member records with over 100 million transactions.

Confidential, Kansas City, MO 11/1997 - 4/2001 Senior Technician (6/1999 - 4/2001)

  • Provided excellent support to internal reservations and frequent flyer staff and 10 million frequent flyer members by expertly maintaining mainframe and voice response systems.

Representative Project:

  • Crew Scheduling: Streamlined operations by developing a new and complex crew scheduling application by using multiple scripts and IMS transactions.

Technical Apprentice (2/1998 - 6/1999)

  • Maintained Aviators Frequent Flyer and TWA Ambassadors Club programs by using COBOL and IEF skills to support internal staff and 10 million frequent flyer members.
  • Ensured continued operations by testing programs for Y2K compliance and troubleshooting problems in production programs.
  • Modified programs to meet customer requests by coding and implementing new programs using JCL.

Technical Trainee (11/1997 - 2/1998)

  • Selected to participate and learn TWA software, including COBOL II Programming, DB2 Programming, MQSeries, JCL, IMS/DB, IMS/DC, MVS, ISPF and TSO.

EDUCATION & TRAINING Bachelor of Science in Aviation Management COBOL II Programming, DB2 Programming, MQSeries Programming, JCL, IMS/DB, IMS/DC, MVS, ISPF, TSO Certificates in C# Programming - Levels 1 & 2, ASP.NET (Using C#)

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