It Manager Resume Profile
Chicago, IL
Summary Statement
Creative and innovative technology pioneer for over 15 years with get it done attitude who enjoys digging deep to merge systems technology with sound business practices in reaching corporate goals Implements pragmatic financial planning in presenting project options to decision-makers Astute in planning and delivering the most effective solution completing projects on time and within pre-established budget parameters Builds a respectful, positive relationship with staff instilling a top performance environment while remaining sensitive to team needs.
Experience
IT Manager
Confidential
- Designed over 100 reports using SQL Server, Navision ERP, Visual Studio and SSRS
- Managed team that handled the daily business of 23 different sites utilizing a MPLS Network, Citrix and VOIP
- Maintained various internal programs written with VB.net, SQL Server and Visual Studio.
- Iverson Associates/ PHL Airport Developer/Consultant December 2012 March 2013
- Assisted in designing a conversion from Access 2003, VB 6 to SQL Server 2012, VB.Net and Visual Studio 2012 using Stored Procedures, triggers and Indexes.
IT Manager Confidential
- Redesigned and optimized the network operations of two datacenters creating a true production and disaster environments using VMware Site Recovery Manager and Comcast Enterprise level Fiber Optic dedicated data circuit between both locations with a failover time frame of less the one minute, providing 24hour a day availability of all network system services and applications.
- Optimized and managed 180 users using Active Directories and group policy objects from the home office and 10 hospitals. Supported users by using a Bomgar support device to allow for remote control of any PC, Mac or Smart device.
- Developed crystal reports for analyzing data from the business system NextGen Healthcare system this was done with Object Oriented programming OOP , SQL Server, VB.NET and Crystal Reports.
IT Manager/Lead DeveloperConfidential
- Recently started an analysis of the existing website Content Management System and its effectiveness to drive sales via new social media outlets
- Led team of 7 in planning and deployment of a full business system upgrade and conversion to Microsoft Dynamics NAV 2009 from a proprietary system at an ongoing costs savings of over 40 in business operating expense wrote internal training documentation and led training sessions while providing staff members direct input into the system conversion via weekly meetings with the various departments.
- Developed custom business processes, reports and workflows from the requests from enterprise level customers requiring more information and data on demand access this process lowered the demand of the environment and corporate carbon footprint, using SQL server and VB.NET.
- Utilized dual understanding of business-to-business B2B and business-to-consumer B2C needs to analyze the needs for new system enhancements.
- Eliminated overhead and staffing costs and improved customer service response times by converting proprietary customer relation system CRM to Microsoft Dynamics CRM with outlook integration, leading to a higher customer satisfaction rating and higher likelihood of a return customer, using Object Oriented programming OOP , ASP.NET and VB.NET
- Planned and executed a data center, call center and hardware/software upgrade for the corporate wide-area network WAN consisting of successfully upgrading email servers from Exchange 2003 to Exchange 2010, Domain Server from 2003 to 2008 R2 also analyzed helpdesk metrics utilizing IP monitoring with Sonic Wall security and Barracuda Spam Virus Firewall.
- Created website portal for 300 accounts and 1200 users allowing access to service agreements, order status and repair history using Object Oriented programming OOP , ASP.net, SQL and Content Management System.
- Developed custom business processes, reports and workflows from the requests from enterprise level customers requiring more information and data on demand access this process lowered the demand of the environment and corporate carbon footprint.
- Utilized dual understanding of business-to-business B2B and business-to-consumer B2C needs to analyze the needs for new system enhancements.
- Primary responsibilities include design and development of route accounting system for mobile Direct Store Delivery system with DEX/UCS interface from remote data exchange, Cellular data transmissions of orders to backend AS/400 VAI System 2000 accounting Written with Object Oriented programming OOP , VB.NET, C SQL Server ASP.Net and Crystal Reports.
- Developed changes to internal business systems during the certification process of becoming an ISO 9000 quality management company.
- Developed sophisticated real-time, mobile merchandiser system for largest ice cream distributor on the east coast, thereby increasing overall productivity and profitability to ensure a competitive edge. Written with Object Oriented programming OOP , C and Mobile SQL Server.
- Restructured a large home oil companies accounting portal and handheld mobile device delivery system with Object Oriented programming OOP , C and WinCe Wrote technical documentations and training material
Consultant Confidential
- Developed the first Flyers TV a diverse online multimedia management solution to the sports and entertainment industry adapting to a variety of media feeds and sources operated by outside departments without sacrificing the integrity of the system, using ASP, SQL and Adobe Media Suite.
- Developed an NHL First, Flyers Wireless a version of the Philadelphia Flyers Web site geared towards the mobile phone and PDA device users.
- Created online Event Listing system for Comcast-Spectacor.com allowing events to be broadcast to the public prior to printed media returning from the printers.
- Created and maintained a website for the 2000 Republican National Convention and touch screen websites for the premium seating suites.
- Successfully converted ComcastSportsnet.com Philadelphia from PHP to ASP.
Programmer Confidential
- Provided design, programming and implementation support for remote sales force order entry system which would process over 5,000 orders per day, system was written in VB, SQL and DB/2 features included real-time inventory and pricing levels from backend AS/400 system.
- Developed and tested the new Intranet based billing system Crystal Reports and SQL Server.
- Maintained network of 60 user and computers with help desk support for remote access.
- Created local area network LAN and WAN connecting 2 locations and providing fax VPN remote access services with an infrastructure to expand to include online catalog ordering system.
Skills
Proficient or familiar with a vast array of programming languages, concepts and technologies, in
Enterprise Disciplines: Windows Servers, Exchange, SharePoint, SQL, Dynamics Nav Crm, ForeFront, Lync,, VPN, Citrix, Project, Operations Manager, Active Directories. | Development Disciplines: ASP.Net AJAX Toolkit, .NET Framework C VB.NET , Object Oriented, Visual Studio, Version Controls, ColdFusion, Adobe CS, PHP, SQL Server, MySQL, Crystal Reports, Html, Flash. | Mobile Disciplines: .Net Compact Frameworks, SQL Mobile, Windows Mobile, Windows PocketPC RDA, Dex, Google Voice, Barcoding and data collection. |