Technical Support Engineer Resume Profile Duluth, GA - Hire IT People

SUMMARY OF QUALIFICATIONS

Information Technology Professional/Technical Support Engineer and United States Army Veteran offering more than 5 years of experience in Information Technology, Telecommunications, Training and Hardware and Software Solutions in both domestic and global operations with strong expertise in managing complex installations, maintenance, troubleshooting and the testing and support of networks comprised of over 1K servers in support of end users numbering in excess of 15K with equipment valued well in excess of 10M . Possess the tested ability to maintain and conduct operational checks of electronic and communication systems and solve problems by analyzing circuitry and the operating characteristics of devices in need of repair. Broad based knowledge and practical application of troubleshooting methods, electronic theory and schematics reading. Excellent abilities in researching and the collection of information, independently or as part of a group while managing the overall planning, direction and timely execution of program operations, development and assignment. Career is further supported by a Master's Degree in Information Systems.

Management/Supervision	Hardware/Software Solutions	Troubleshooting
Training/Development	Network Operations	Conflict Resolution
IT Maintenance/Repair Netcool	Quality Assurance SMS and Remedy Ticketing	Crisis Management

WORK EXPERIENCE

Confidential

Technical Support Engineer

Schedule and provide preventative maintenance for networks consisting of over 1000 servers in support of in excess of 15,000 end users
Schedule maintenance during lowest customer impact times
Ensure conflict resolution with minimal impact to the customer and end user base
Troubleshoot Linux and Windows based operating systems
Deliver services within site engineering specifications
Provide system integration, configuration, and support of products and networks in accordance with a customer service contracts
Perform complex upgrades of live networks
Conduct customized integration of products and networks including 3rd party products
Mentor and train a support staff comprised of 20 individuals
Ensure all data is protected from internal and external attack
Proficient in Linux SUSE, Red Hat, CentOS , SQL, Windows and a working understanding of scripting languages bash

Confidential

Field Service Engineer I

Performed physical audit on installed equipment to ensure proper labeling of cabling and connections
Integrated vendor and internally developed software on a brand new system not a live system
Turned up newly installed equipment for commercial use system not live
Performed equipment configuration changes and port expansions on installed equipment
Performed matrix growth or node insertion/extraction to an existing ring
Scheduled and completed end-to-end system and performance testing of integrated software
Performed traffic migration pre-testing
Performed acceptance testing operational audit and readiness checks of installed equipment.
Migrated live network traffic onto the newly provisioned equipment.
Conducted circuit measurement testing

Developed Network Integration Plans consisting of customized network information to include provisioning, engineering rules, optical power specifications and acceptance testing data to complete local, link and transmission testing
Consulted with customers on broader network level planning for immediate and long-term capacity solutions
Certified as Level 2 Alcatel 1830PSS

Confidential

Technical Support Engineer

Schedule and provide preventative maintenance for networks consisting of over 1000 servers in support of in excess of 15,000 end users
Schedule maintenance during lowest customer impact times
Ensure conflict resolution with minimal impact to the customer and end user base
Troubleshoot Linux and Windows based operating systems
Deliver services within site engineering specifications
Provide system integration, configuration, and support of products and networks in accordance with a customer service contracts
Perform complex upgrades of live networks
Conduct customized integration of products and networks including 3rd party products
Mentor and train a support staff comprised of 20 individuals
Ensure all data is protected from internal and external attack
Proficient in Linux SUSE, Red Hat, CentOS , SQL, Windows and a working understanding of scripting languages bash

We provide IT Staff Augmentation Services!

Technical Support Engineer Resume Profile

Duluth, GA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship